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Extended Stay America - Los Angeles - Long Beach Airport

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4105 E Willow St, Long Beach, CA 90815-1740
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (38)
Room & Suite (19)
Dining (3)

About

#31 of 65 in Long Beach
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Vending machine
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Room features
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
46Car recommended
Grade: 46 out of 100
13Restaurantswithin 1 km
3Attractionswithin 1 km
165Reviews2Q+A33Room tips
Traveller rating
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Popular mentions
Javier C wrote a review Jan 2022
2 contributions1 helpful vote
I would rate this a 10 points come and stay for the super bowl and good Apliaces clean rooms .it’s time for a road trip.it’s also by airport shopping center and couple miles down the way it’s the beach beautiful seen and I would not want two missed it .road trip be safe and cover you face with mask and god blessed
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Date of stay: January 2022Trip type: Travelled
1 Helpful vote
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Craig A wrote a review Jan 2022
1 contribution
I have stayed at many ESA properties over the past 20 years nationwide. I have to say that most of the staff at this location is very friendly. The manager has all doors set to exit only instead of your keycard being able to open the doors from the outside, this is a very good part of town so there shouldn't be a problem about security. It makes it very inconvenient when you are bringing in your luggage or groceries since you have a kitchen in your room. During my 5 plus weeks at this property I have had cockroaches in my room from time to time. The tells me that they do not monitor the cleanliness of the rooms. They aren't providing maid service unless you ask for it about 2-3 days ahead of time. The is one maid that is the most rude person I have dealt with in the hospitality industry in many years. If you say hello to her, she just looks at you. She was cleaning the entry floor in the lobby and I said to her that is a never ending job, she never even acknowledged my existence. It is very apparent the she needs to find a different job as I doubt that any one tips her for her service. Another guest told me he was moving because of bed bugs that he found in his room. The breakfast consists of blueberry muffins, granola bars or instant oatmeal. Coffee is limited to light, no medium or full roast. They never have sugar, only sugar substitute which I am allergic to.
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Date of stay: November 2021
Value
Location
Service
Trip type: Travelled
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Response from ESA GM, General Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded 24 Jan 2022
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you experienced and take steps to ensure we are more consistent in our service delivery. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
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Alex L wrote a review Nov 2021
1 contribution
I have received great customer service and accommodations from Samantha and her manager Andrew for all of my needs here at Extended Stay - Long Beach Airport. I have been staying here since July 5th, 2021 and they BOTH have made it a wonderful experience. I recommend promotions for both of them. Please let me know if they need any further support on behalf of their careers in hospitality/management.
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Date of stay: November 2021Trip type: Travelled
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Response from ESA GM, General Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded 12 Nov 2021
Thank you for your heartwarming words; we sincerely appreciate the wonderful review! We will enjoy sharing your compliments with Samantha and Andrew. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
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Mrs713 wrote a review Jan 2021
2 contributions
I recently stayed at this extended stay for 6 weeks while I worked in LongBeach. The first 4 weeks I was in a room with double beds and then chose to change into a one bed room for my last 2 weeks. Once I moved into room 141 I started waking up with random bites on my body. I notified the manager, Diana Gutierrez and was moved to another room. She told me to leave my blankets and luggage in the room. She assured me that my belongings would be safe. She said she would take care of my things and they were going to inspect the room for bed bugs and I would get my blankets and luggage back as soon as possible. 2 days passed when I went to check on my things in room 141 they were not there. I asked the staff at the desk if they knew anything about it and noone knew anything. When I would try to talk to Diana Gutierrez I noticed she would see me coming to the front desk and she would quickly walk into the back room, to avoid interacting with me. This went on for a few days and I would leave messages with the staff to give to her regarding the whereabouts of my belongings. The staff was purposely telling me she wasn't there when she was. It was so hard for me to speak with her. When I finally did talk with her it was on the phone. I explained to her that the most important thing that I left in the room was my mexican tiger blanket that was given to me by my dear mother in 1998. I took that blanket everywhere with me for 23 years and even as an adult I still slept everynight with it. That is how important and precious the blanket was to me, it was a part of me. She carelessly told me to go buy another blanket and to bring her the receipt and she would reimburse me. I told her that blanket was priceless and irreplaceable. I would give everything in my possession at that moment if I could have my mothers blanket back. It was an heirloom to me. Diana said she would try to find it by asking her staff, housekeeping if they knew anything. At that point I was so disappointed in how little sympathy she had for my issue. I trusted her with my things and I honestly believed she would take care of them like she said she would. Besides that she also said she would do other things that she failed to come thru with for example reimbursing me for the hotel charging me more per night then what I reserved it online for. I emailed her the receipt, nothing was ever done about that. And also changing out the drawers that were falling apart in the final room I stayed in for the last weeks of me being there.  Being honest and understanding customers needs and doing what you say you are going to do is the difference between a great manager and a horrible one. The fact that Diana Gutierrez avoided me because she knew she had made a mistake and lost my blanket was a very cowardly thing to do. She basically prolonged her interacting with me because she knew I would eventually be checking out. I really hope she takes this experience with her and learns from it if she wants to continue in a management position or any customer service position at that. And I will not be so trusting next time no matter how sincere a person appears to be.
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Date of stay: December 2020Trip type: Travelled
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Response from ESA GM, General Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded 22 Jan 2021
We are extremely sorry to hear about the issues you faced. It is concerning for us to know we were not receptive to your service requests and we are disappointed to learn the inconvenience this has caused you. Please know, we take accusations of this nature seriously, and we appreciate your patience as we investigate the entire situation. Thank you for your patience and understanding. Sincerely, Hotel Management
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luigi0077 wrote a review Apr 2020
Alta Loma, California46 contributions26 helpful votes
I stay at this location for 11 days and i must tell you the place look good from outside, it was convenient since it offer refrigerator, small stove, microwave and sink which was helpful to save on eating out too much but the second night of my stay I discover the place has small roaches, i did inform then but they did not seem too surprised about it and did get the place fumigated.. i didn't wanted to changed rooms since i had totally disinfected the room and i really didnt think i would make a difference.. on the 4 night the stove stop working so i had to wait until the next day to have it fix since their technician was only available until 5pm.. I would say that i would never stay at this place again and would never recommend it to anyone i know.. i was supposed to be in a non smoking room but whe i was walking in the hallway you can smell the cigarettes an even weed being smoke i told them that i can even smell that in my room.. i ask them about it and they said that even though the are was non smoking if people smoke in their rooms there is nothing they can do.. that was the final straw and i decided to leave that place i was getting too mad and to high from all the weed smoke to care anymore.. i was supposed to be there for 14 days but left after 11.. so if you can book your stay somewhere else
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Date of stay: April 2020Trip type: Travelled
1 Helpful vote
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Response from iResponze A, Manager at Extended Stay America - Los Angeles - Long Beach Airport
Responded 25 Apr 2020
Thank you for your review. We apologize for the difficulties you encountered while you were here. Even more distressing is the fact that we couldn't resolve it to your satisfaction. Please be assured that we are investigating the issues you described and are taking the appropriate action to fix the problems you outlined. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
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PRICE RANGE
$155 - $193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america - long beach hotel long beach, extended stay long beach, long beach extended stay
LOCATION
United StatesCaliforniaLong Beach
NUMBER OF ROOMS
134
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Frequently Asked Questions about Extended Stay America - Los Angeles - Long Beach Airport
Which popular attractions are close to Extended Stay America - Los Angeles - Long Beach Airport?
Nearby attractions include Air Combat USA (1.1 km), Blondie's (0.9 km), and Barbara & Ray Alpert Jcc Of Long Beach (0.2 km).
What are some of the property amenities at Extended Stay America - Los Angeles - Long Beach Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Los Angeles - Long Beach Airport?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Los Angeles - Long Beach Airport?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Extended Stay America - Los Angeles - Long Beach Airport?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Los Angeles - Long Beach Airport?
Conveniently located restaurants include Awesome Sushi, VUE Bar and Restaurant, and Aburi Sushi.
Are any cleaning services offered at Extended Stay America - Los Angeles - Long Beach Airport?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Los Angeles - Long Beach Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Los Angeles - Long Beach Airport?
Many travellers enjoy visiting Rancho Los Alamitos (4.7 km), Rancho Los Cerritos (5.9 km), and St. Isidore Historical Plaza (7.0 km).
Is Extended Stay America - Los Angeles - Long Beach Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.