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Hotel Maya - a DoubleTree by Hilton Hotel

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1,462 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Maya - a DoubleTree by Hilton Hotel
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Showing 1,405: English reviews
Waldorf
Reviewed 19 October 2015 via mobile

Very unusual property. Room was roomy, but the bathroom has a sink and no counter space! There is nowhere but a mini shelf, to put anything. Found this very inconvenient, and there was no mirror over desk, so that only left one place to put on makeup. Bag had to sit in the sink! Restaurant service was slow but servers...

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Helpful?
Thank Kelli10440
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great feedback. We have the 4 level stand in the bathroom corner in an effort to add more shelf space but we will evaluate it with our team to see where else we can expand the shelf space. Thanks for sharing with us and comeback soon.

Indianapolis, Indiana
Reviewed 17 October 2015 via mobile

If you are looking to party this is the best hotel for you. It is a loud hotel who hosts parties and weddings. If you are looking for a water view none of the rooms give you a 100% water view its very misleading. They all are set an an angle where from one side people can see right into...

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Helpful?
Thank EliteSports
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the feedback. The guest rooms are in 4 separate buildings laid out along a curving waterfront so every water view is different. Some have a full straight on view while others have more of a half view. As to see the view at check in and as long as there is availability, they will let you choose...

Plymouth, Minnesota
Reviewed 12 October 2015

I recently completed a week long stay at this hotel, and rate it as one of the very best experiences ever enjoyed! The entire staff from Director on down was extremely first class, and accommodating, and the service was impeccable! Our room had a balcony view over the canal which was extraordinary, especially during the evening hours. The adjacent walkway...

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Helpful?
Thank Joe R
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. We are so glad you enjoyed it and I will pass on the comments to mark. Come back soon.

United States
Reviewed 12 October 2015

The room, staff, and location by the bay were all excellent. The hotel restaurant was high quality. I would recommend this hotel for anyone doing business in the university area in Long Beach, as I was.

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Helpful?
Thank Daniel B
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and we look forward to your next stay with us!

Canyon Country, California
Reviewed 12 October 2015

Apparently they have just put in new floors, the dark manufactured wood type. I know because the nice white cotton socks I was wearing were really badly stained. I talked to the front desk and house keeping to let them know and they could not have cared less. Not the service I expect from Hilton.

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Helpful?
Thank zombiewren
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

I emailed you directly however we apologize that your socks were dirty. As I mentioned, I am happy to replace your socks if it doesn't wash out. When you renovate as we have just done there are always a few kinks to work out so we will follow up on the floors to ensure that doesn't happen again. Thanks again...

Colorado Springs, United States
Reviewed 12 October 2015

This is a gorgeous hotel with an amazing view of Long Beach (particularly at night). It is a great location to visit much of Southern California. Rooms are beautiful and well kept and balcony restaurant and bar provide great scenery, drinks and food.

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Helpful?
Thank Michael H
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the stunning review. We are glad you loved the hotel and view. Come back soon.

Union, Illinois
Reviewed 12 October 2015 via mobile

While this property has a beautiful setting and nice rooms the service and staff were less than helpful. Service was extremely slow, staff was less than engaged and not at all helpful. We were not made aware of the road in front of the property closing early on Sunday AM (day of our departure), we found out from other guests....

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Helpful?
Thank Djschneider
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the feedback. The Long beach marathon is a bit out of our control however we did have huge standing signs at both of the entrance and exit gates for the past week. We had a large 3 by 5 poster at check in along with hand outs and we had a guest letter in each guest room...

sausalito, United States
Reviewed 9 October 2015

I was put in a room behind the elevator. I was tired the first night and didn't realize it. The next morning... It didn't appear that they were heavily booked and I was pleasant at check in. I'm not sure why they put me there. To top it off, the food was overpriced. $10 for oatmeal... really?!?!

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Helpful?
Thank David H
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the comments. I am not sure if we were sold out or not as I don't know the dates of your stay but we are always willing and happy to move guests if they don't like their room and we have availability. Due to the layout of our hotel and the design of the building we really...

Reviewed 8 October 2015 via mobile

hotel is excellent how always it's not our first time here hotel steel the same excellent we love it food restaurant bars drinks rooms and animation just perfect funny active friendly thanks joker momo hamo and the rest of the team and thanks all personal

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Thank mohamedelr
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for staying with us again. We love that you love it here and keep coming back. Come back again soon!

Las Vegas
Reviewed 7 October 2015 via mobile

We stayed here for a cousin's wedding that took place across the water, the Aquarium of the Pacific. We were impressed with the generous space and the room decor. We also enjoyed the walking path by the water. Just a tad disappointed when it took forever for our wine orders to be delivered by the fire pits. We'll return!

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Helpful?
Thank VegasMom777
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. We are glad you enjoyed it. We just rolled out the online app drink ordering system throughout the property and are working out the kinks. I am glad you tried it and promise that we are fixing the transmission issues we had. Our goal is that you can be relaxing anywhere around the property and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Region: United States > California > Long Beach
Price Range: ₹ 11,525 - ₹ 24,061 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, HotelsforEveryone, HotelTravel.com, Odigeo, Travelocity and Jetsetter so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Hotel Style:
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and other travellers.
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Questions? Get answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for a room away from the freeway. I don't know that it made a difference because it was still pretty quiet.”
 of 5 bubbles hollys417, 28 Nov 2016 | Read review
“Best views, right off the water and next to everything.”
 of 5 bubbles letois, 9 Nov 2016 | Read review
“Higher floors have better views. Avoid 1st floor.”
  • Room from the outside
  • Sunrise
  • Balcony and view over the river
 of 5 bubbles FrankVanDijk, 31 Oct 2016 | Read review
“Higher floor, harbor view in building 2 or 3”
 of 5 bubbles JoeK841, 30 Oct 2016 | Read review
“Ask for a sea view with balcony”
 of 5 bubbles 905iana, 26 Oct 2016 | Read review
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