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Hotel Maya - a DoubleTree by Hilton Hotel

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Traveller (872)
Room & Suite (381)
Dining (93)
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Overview
  • Excellent50%
  • Very good30%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“fuego restaurant”(51 reviews)
“warm cookies”(30 reviews)
“double tree”(23 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,849)
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859
531
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63
Show reviews that mention
All reviewsfuego restaurantwarm cookiesdouble treequeen marywater viewfire pitdowntown long beachbeautiful hotelwater taxifree shuttlepre cruiseacross the bridgecarnival cruisehotel restaurantupon checkdowntown areashoreline village
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361 - 365 of 1,778 reviews
Reviewed 29 December 2016

Easy check in, great amenities, right on the warf- plenty to do and see in immediate area. Great views from our room- pool was heated and spa was delightful. My boys loved the ping pong table and giant chess set. complimentary fridge brought to room,...More

Review collected in partnership with DoubleTree by Hilton
Thank 228wendis
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 30 December 2016

Thanks for the great review and glad your family enjoyed it. Come back again soon.

Reviewed 28 December 2016

I absolutely love this Hotel, location is great, the hotel has a restaurant with a beautiful view of the water , This hotel has a beach setting, rooms are nice and clean. You can take a Water Taxi for one dollar to Shoreline Village, There...More

Review collected in partnership with DoubleTree by Hilton
Thank trinoonh
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 30 December 2016

Thanks for the great feedback and I will pass on your comments to Michael. HE is our Front office manager and trains all of his staff to have those smiles! Come back soon.

Reviewed 27 December 2016 via mobile

Headed to Long Beach for a overnight before cruising over Christmas with Princess. Stayed at Hotel Maya. Bed was very comfortable and we slept well. Room wasn't fancy but nice. Staff at this hotel is truly amazing!! They can not do enough for their customers!!!...More

Thank Sheila C
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 27 December 2016

Thanks for the Great review and so happy you loved our staff! Come back and see us soon...

Reviewed 23 December 2016

Think the guy at the front desk was asleep...had to ask hello 3 or 4 times...waited about 5 minutes before he finally showed up After about 10 minutes of watching him type stuff in, got my keys...and they of course they didn't work, so had...More

Review collected in partnership with DoubleTree by Hilton
Thank alokg975
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 27 December 2016

Thank you for letting us know and we will immediately watch all of the check in cameras to see where the agent was. At night they do the closing paperwork but there should be a bell on the front desk to ring if they aren't...More

Reviewed 23 December 2016

A lovely hotel, very friendly and attentive staff and a great restaurant! Checked in due to sailing holiday cut short by weather - made very last minute plans and were accommodated very well. Would definitely return to the Maya!

Review collected in partnership with DoubleTree by Hilton
Thank paulrC4823FG
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded 27 December 2016

Thanks for the great review! We are sad your trip got cut short but happy you got to stay with us at the Maya and enjoy a little retreat. Come back again soon!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 226 - US$ 424 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 226 - US$ 424 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (872)
Room & Suite (381)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
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Jamie J
1 April 2018|
AnswerShow all 2 answers
Response from 701LongBeach | Property representative |
We have in room fridges but no microwave. There are microwaves in gift shop for guest use. The guest before was correct...bathroom shelving has been added. We also replace mattresses as needed so if a guest mentions the... More
0
Votes
Starling1
29 March 2018|
AnswerShow all 6 answers
Response from deniseaks | Reviewed this property |
I don' believe they do.
0
Votes
nana101
19 December 2017|
Answer
Response from 701LongBeach | Property representative |
Please contact sandy.soto at hotel directly to clarify if you mean room and parking or just parking.
0
Votes
Room Tips
"stay elsewhere"
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"Request water or garden views and avoid the buildings closest to the lobby and those facing the parking lot."
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"Ocean view w/ balcony"
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"Rooms with a balcony are lovely"
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