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Flew in to LA for a road trip and decided to stay here for the night before we left to San Francisco. Outside was beautiful, was told that the rooms were out dated by staff and he was right! The hot tub was broke &...More
2 Thank Monique B
Response from Westin_Hotel_Manager, Public Relations Manager at The Westin Long BeachResponded 4 weeks ago
Hello Monique B,
Thank you for the time to provide this feedback and for staying at the Westin Long Beach. We are disappointed to know that your stay wasn’t as comfortable you hoped it would be. We have addressed this issue with our engineering team...More
Stayed 4 nights - close to the Long Beach Convention Center where we were attending conference. Also close to a lot of popular restaurants around the scenic harbor. Comfortable room, ours on the 10th floor faced the harbor so had a good view. Pet friendly...More
Checking in took awhile but the staff was friendly. The lobby area was clean but the hallways could use cleaning as leftover room service was still left out mid morning from the night before. Also trash such as ear plugs etc were on the floor...More
Response from Westin_Hotel_Manager, Public Relations Manager at The Westin Long BeachResponded 1 December 2017
Thank you for staying with us and sharing a review. We are greatly disappointed that there was issues regarding key card and the service. We have addressed this issue with our housekeeping team and with management. We sincerely apologize for the issues which...More
We stayed at the Westin long beach the night before our cruise.
Check in was fast we had asked for early check in.
The location is handy to shops and board walk by the water.
There is no shuttle to the cruise terminal in San...More
Stayed here twice (Nov 2016 and May 2017). The hotel has a excellent location and is withing walking distance to the Waterfront where are shops and plenty of restaurants.
The rooms are a little outdated but offers a great bed and the room have all...More
Response from Westin_Hotel_Manager, Public Relations Manager at The Westin Long BeachResponded 27 November 2017
We are pleased to hear that the hotels location and amenities as well as our staff met your expectations. We look forward to hosting you again next time you Visit Long Beach and plan to make that stay memorable as well!