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Comfort Inn & Suites

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127 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn & Suites
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Showing 125: English reviews
Ventura, California
Reviewed 20 February 2015

Was disappointed with my experience. Front desk was often vacant or you had to wait for help for a long period of time. They were ofte outside smoking. Cleanliness was an issue. We had a sock on the floor when we arrived which meant it hadn't neen cleaned up from the last person. Hallways and stairs had not been vacuumed...

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Helpful?
1Thank 237peg
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to share your experience at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the...

Reviewed 15 January 2015

Esther Moreno checked us in and made sure we had everything. This hotel was logistically perfect for me as I was in town for business and it was close to my job location. The free breakfast along with the very nicely maintained property made this a great value.

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Thank e025261
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

We are honored to get your candid 5 star review on TripAdvisor! we hope to be your only hotel of choice when traveling to our town ! once again thank you so much!

Reviewed 8 December 2014

Esther Medrano with guest services is a great host. The hotel is convenient to any part of Lancaster, the room was always serviced very well, and the breakfast every morning was a pleasant start to every day I was there.

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Helpful?
Thank AbeC74
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, we highly appreciate your kind words . We love having you here and we would love to have the pleasure of seeing you as a regular guest, and we will continue to provide excellent service to all our customer . We will let Esther know about your stay as well Its reviews like these that make our hard...

Phoenix, Arizona
Reviewed 17 November 2014

It was a fairly normal Comfort Inn in a suburban setting. My bathroom wall featured a very large black hair that I'm not sure how the staff could have missed. It does have Showtime and HBO and a fridge in the old school rooms. The bed is standard for the chain and you are within 10 minutes of Lancaster's not...

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Helpful?
1Thank Brad H
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest Thank you for letting us know about your experience and I hope that you would give us another chance to correct our mistakes.. We will work on fixing the issues pointed out to us We will be sure to make sure the same is no repeated on your next stay and we thank you once again for...

Lake Elsinore, California, United States
Reviewed 12 November 2014

Ester is very helpful, along with all the other staff. I have been staying at this hotel for work for more than 6 months. As someone that travels 250-300 days a year for work, I cannot ask for better.

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Helpful?
Thank Donald L
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your candid review! We here at Lancaster comfort inn are so humbled and proud to know that you felt your stay was great. Our staff works very hard to make sure each stay is perfect as possible and we hope to be your exclusive hotel whenever you are traveling to Lancaster. We hope you enjoyed...

Kent, Washington
Reviewed 10 November 2014

We stayed here last year because it's close to a relative. So we tried it again and found it just as nice as last year. Not sure how they get housekeeping to do all those folds, but we enjoy the special treatment to the facial tissue, toilet paper and towels. Rooms have plenty of space and are newly carpeted and...

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Helpful?
Thank Andy W
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, we highly appreciate your kind words . We love having you here and we would love to have the pleasure of seeing you as a regular guest, and we will continue to provide excellent service to all our customer . Its reviews like these that make our hard work and dedication pay off! Thank you for your for...

Independence, California
Reviewed 19 October 2014

had reserved a room with 2 queen beds when we arrived found out they did not have anymore room with queens got upgraded to a suite with a king bed and sleeper sofa for the price of the room that I had booked. This is the second time we had stayed at this hotel and will stay again. The clerk...

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Helpful?
Thank Patricia N
Guest_relations2k, Guest Relations Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you so much for your kind words . We love having you here .. We hope to see you as a regular customer and we will continue to provide excellent service to all our customer . Its reviews like these that make our hard work and dedication pay off! Sincerely, Comfort Inn Lancaster

Reviewed 19 September 2014 via mobile

This was the review I had written for yelp In April I encountered a HOMELESS man bathing in the hot tub! Stayed here for 7 weeks Staff can be rude / condescending at times (maid forgot to replace coffee , when I called for replacement it was met with condescending tone) Elevator broken had to carry all luggage up since...

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Helpful?
2Thank Evan W
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Evan W., Thank you again for taking the time to work with me on these issues during your stay. We are working diligently to prevent any repeats. I'm happy to say that the transient was has not returned to our hotel. Our team is diligently working to ensure that we do not overlook any items and continue to offer superior...

orange
Reviewed 13 June 2014

Great service and very clean and spacious rooms! Very friendly staff n good breakfast! Centrally located . We really enjoyed the pool n had a great time. Management was very accommodating as we had some issues.

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Helpful?
Thank catraveller2014
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear catraveller2014, Thank you for taking time to share your experience at our hotel. We are always happy to accommodate when we can. I do hope you will come back again to enjoy all the amenities we have to offer. On your next visit try our Dry Sauna, many of our guest have found it to be invigorating. Sincerely, Ryan...

Reviewed 13 June 2014 via mobile

Very clean & convenient hotel, Accessible location, Friendly staff, Clean rooms, Good shuttle service, Very good free breakfast, Good clean pool, Good rates, I will definitely recommend to friend & come back

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Helpful?
Thank E G
gm_ca824, General Manager at Comfort Inn & Suites, responded to this review

Dear E.G., Thank you for taking time to share your experience at our hotel. We are always happy to accommodate when we can. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely, Ryan Faith

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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Inn & Suites

Address: 1825 W Avenue J12, Lancaster, CA 93534-4664 (Formerly Holiday Inn Express)
Region: United States > California > Lancaster
Price Range: ₹ 5,431 - ₹ 8,621 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Lancaster
Comfort Inn Lancaster
Lancaster Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for top floor”
  • In room coffee.
  • Special folds on toilet tissue.
  • More special folds - this is the facial tissue.
  • Amenities
  • special folds on the towels.
  • Little refrigerator.
  • Nice desk and furniture.
 of 5 bubbles A419RDandyw, 11 Nov 2016 | Read review
“Always Check in with ESTHER-She is the BEST”
 of 5 bubbles kkingsbury25, 31 Jul 2016 | Read review
“I normally opt for the rooms that are not on the highway side of the hotel.”
 of 5 bubbles 743cherylb, 25 Jun 2016 | Read review
“Check the housekeeping”
 of 5 bubbles dees150, 16 May 2015 | Read review
“We like bottom floor close to exit for pets.”
 of 5 bubbles Nebtravler, 1 Apr 2015 | Read review
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