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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Please note, the elevator at this location is currently out of order.
The customer service I received from Carmen at the front desk was very poor and I was very dissatisfied overall. Unprofessional and unwilling to accommodate a guest that stays with ESA 300 days a year for business. She was not friendly at all and didn’t...More
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 6 days ago
Thank you for your review. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated...More
I have been living here for 11 months now. The staff is amazing. I need to give a shout out to Jay (the manager - always on top of things) Alex, John, Jennifer, and Muhammad at the front desk are always helpful and keep things...More
Thank Barbara W
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 1 week ago
Barbara, thank you so much for the fantastic comments about our hotel and friendly staff. We are glad you are enjoying your stay.
Good looking hotel, located in great area. As i said in the title, the hotel looks good on the outside, but is in pretty rough condition on the inside. I want to point out that the front desk personnel was helpful and accommodating. For whatever...More
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 31 August 2018
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will...More
I stayed for 2 weeks as this place is close to my work and I could easily take a walk. It's a little outdated hotel, but the staff were very hospitable. The only thing I did not like was the maintenance or room service used...More
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 11 July 2018
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you were impressed with our courteous service. That being said, we are sorry for not meeting all of your expectations. We...More
I stayed here with my two kids to attend a nearby swim meet. The hotel feels rundown. Unlike other longer term hotels, this one required you to check out basic utensils. The free breakfast was coffee, a few small packaged muffins, granola bars, and packets...More
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 10 July 2018
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More