On arrival to collect keys from office in arrowhead village,the receptionist had no customer skills what so ever no warm greeting just sign this ,and the office might be open on certain times Given a map to chalet no key fob just a code for gate ,well they say first impressions count ,we had unit 116 , pealing paint on stairs upto front door ,dead leaves ,then you going to a dark depressive room need a full upgrade ,we had to have lights on 24/7 room was so dull outdated dark painted walls ,the decks outside no sun full off leaves a dirty picnic bench you would not want to sit on ,then the gas BBQ full off debris on the bottom,It was a 2 bedroom unit but just one bathroom ,no insulation as was very cold in morning had to put heat on ,but aim sure the summer must be unbearable with heat as no Aircon, the pool was closed and club room, We found out there was 24 units of which 13 where up for sale,this says everything,no ongoing investment in the resort …
First impression was the dirty wooden stairs up to the entrance door. They needed painting but in the weather that was ok. Just wish it wasn't getting me dirty when I held onto the rail. Hot days there in Sept. No Air conditioning. I didn't realize that when I booked it. Clean unit and pretty well kept, except for the ceiling fans that wobbled so much you worried they'd come crashing down. Office notes said do not contact maintenance unless it's an emergence, so we didn't complain. We were worrying if the fans would fall on us. Master Fan only ran on high or off. No ice maker that would have been nice but not a big deal. Bought ice at Stater Bros. Unit was well furnished, but I did think it would be bigger in the living areas by the pictures. Very tight around the 8 chair dining table between the wall and stair rail. Very tight little deck patio. BBQ was used by us and was good. Living area should have had a ceiling fan and better lighting. Beds were a bit hard, but decor was good and unit very clean. Bottom step at unit 147 is a concrete block and you are exiting onto uneven ground in the driveway. Stairs go up to living area and down to bedrooms. With that and the dozen or more stairs up to the front door you need to be in shape to stay here. WE had a good time despite heat. We opened all windows at night and used our own fans to blow in the outdoor cool air. Ran them all night and then closed up the condo at 10am and kept fans running. Got tired of fans hitting us with air and our eyes drying out, but it was the only way to stay cool. Visited the Village and ate at Belgian waffle works, great food. At the Tuesday fish and chip special $13.99 at SAddleback Grill, looked like an old irish pub built in 1917, I think. Love the treats at Jensens market in Blue Jay. Friends went hiking.…
Unit was clean and well stocked in terms of amenities, but there is NO AIR CONDITIONING!! It was 85° in our unit and since there was no breeze outside it took forever to cool down. There are ceiling fans in the bedrooms, but those didn’t help much. Spring or fall might be fine, but during the summer it got VERY hot. Kitchen cabinets need to be updated as they are faded and discolored. The complex is about a mile from the lake, but if you walk that mile, you have no access because the lake is private so you can’t even walk along the trail that follows the edge of the lake.
We enjoyed our stay at Arrowhead Chalets although there was quite the disparity between the units. Although quite a roomy unit, our patio was less desirable, with an older picnic table and in the direct sun all day so no real opportunity to enjoy the space. The beds were very firm making it difficult to sleep. Beware that there are a lot of steps to carry everything up and parking not available at the unit itself.
The good points about this resort are it is in a lovely location and the units are well-maintained. The room for improvement is related to the Wi-Fi which is extremely slow. We bought a Amazon fire stick to hook up to the TV and it was basically too slow to stream anything. Also the two TVs were 36 inch or‘s which are ridiculously small for today’s standards. They really should upgrade those TVs. They didn’t give us a remote for the entryway gate until we asked for it which bald another trip down to the office to pick it up. That is some thing that they should be providing to visitors when they check in rather than expecting them to get out of their car and punch a code into the gate code box.
We did not want our trip to end. It was so relaxing, clean and felt right at home. Very spacious for families, quiet and clean. Can’t wait to return again. Only downfall was we didn’t have access to the lake but lake Gregory is down the road and very beautiful as well.
Sleep quality and room was given low rating only for poor insulation in 2 bedrooms downstairs. Felt like an icebox nit pleasant during December to feel like your sleeping outdoors. Front desk insulted family member asking for directions and refused to explain their own map threatened to call security snd kicked my family member out the front office.
Staff ungracious, they will charge for anything that doesn’t line up with their to do or don’t list. No signage for check out time. Limited staff availability. Living room fairly dark. Otherwise not bad. Enjoyed location.
While in a very nice location, this resort and its furnishings is very outdated. The furniture and carpets need to be updated and the exterior needs maintenance and upkeep. In addition, the two bedroom unit is not suitable for 4 adults -- there is only one full bathroom. One of the biggest issues, however, is that there is absolutely NO lake access without the magic keycard which is not available with the resort. We were not aware of this before we booked and think this should be made clear in the resort's information.
Large 2 bedrooms. King size. Excellent mattress. Well equipped kitchen with brand name utensils. Large private balcony. Peaceful. Cant say one bad thing about this location. For those who dont like it they may as well stay in Manhattan NY. :). My best vacation (RCI member for decades). Enjoy it.