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Renaissance Indian Wells Resort & Spa

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Renaissance Indian Wells Resort & Spa
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1,150 Reviews from our TripAdvisor Community

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Showing 1,122: English reviews
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A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

We checked in and requested a rollaway for our small child and were told it would be sent up shortly. After an hour of waiting we went to dinner and expected to see it there when we returned. After returning close to 8pm (we checked in at 4:15pm and waited until 5:15pm) I called and inquired. I was told it...

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Helpful?
Thank A TripAdvisor Member
Southern California
Reviewed yesterday NEW

We took our kids here for a night on their spring break and are so glad we did! The grounds are beautiful and we thoroughly enjoyed our time lounging by the pool. The wait staff around the pool were attentive and stayed on top of keeping our drinks filled, clearing trash and organizing the lounge chairs after people left. The...

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Helpful?
Thank Courtney C
Oviedo, Florida
Reviewed 4 days ago NEW

First off this is a beautiful property. The location is as pretty as any you will find in the world. The grounds are well maintained and the smell of roses is everywhere you go. The buildings, lobby and common areas are nice and welcoming. The golf course looks outstanding (did not get to play). The pool area is great and...

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Helpful?
Thank COREY B
RenaissanceIW, Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you so much for the detailed feedback about your stay and for including the positive comments about the resort and our staff. The situations you encountered with our housekeeping efforts and the reaction from front office leaders is very disappointing and certainly not up to our standards. We sincerely apologize this happened and that you did not feel a...

Santa Clarita, California
Reviewed 5 days ago NEW

This hotel is very nice, their personnel are wonderful especially the valets, they work their behinds off, deserving nice tips. The rooms are spacious and comfortable. Coffeemaker and refrigerator in room, which is a nice addition. Robes are usually in room, if not call for them. This is a busy hotel with many convention type activities, if you are looking...

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1Thank Linda B
New York City, New York
Reviewed 1 week ago via mobile

I am easy to please, but this was an unfortunate experience. The front desk was actually rude and unhelpful. We waited 25 minutes for our waiter to return with ordered drinks, and ended up having to go find him and carry them to our table ourselves. The beds are comfy but don't expect clean sheets, as mine were not changed...

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Helpful?
Thank Kristen S
RenaissanceIW, Manager at Renaissance Indian Wells Resort & Spa, responded to this review

Thank you for taking the time to provide a detailed review of your stay and we apologize for the service short comings you experienced. It was disappointing to read about the bar service and housekeeping attentiveness. We will certainly address these areas with the appropriate hotel leaders. Thanks again for the valuable feedback.

Minneapolis, Minnesota
Reviewed 1 week ago

This place was very nice, well-kept with plenty of amenities. Our room was spacious, comfortable, and quiet (we did not face the lobby, which I'm glad because it did appear to get noisier the closer we walked to the main bar area). The pool looked wonderful, but we did not swim. The setting and location were great - close enough...

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Thank Pijeta10
Reviewed 2 weeks ago via mobile

Stayed for 4 days for the BNP Parabas tennis tournament. Hotel was at capacity and we still managed to get upgraded to a corner room because of our Marriott status. For such a busy week, though, it seemed the hotel was slightly understaffed. Wasn't a problem for us, but things just took longer (food, housekeeping, etc) We saw many of...

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1Thank Lisa R
Vancouver, Canada
Reviewed 2 weeks ago via mobile

I have not stayed here for over 15 years. The valet was very welcoming and friendly. Check in was quick and friendly. The rooms well appointed and clean. The pool is still very nice. Try priceline there are deals to be had.

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Thank Rob H
Reviewed 2 weeks ago

Enjoyed 3 days attending the 2017 BNP Paribas Open tennis tournament, staying at the Renaissance. Many of the professional players stayed here too, adding a "who did you see today" element to our stay. My #1 comment is that the sheets are uber soft. If it wasn't for tennis, would have stayed in bed during our entire stay. The hotel...

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1Thank Julie B
unadilla, United States
Reviewed 2 weeks ago

This is an excellent place to stay when going to the Indian Wells Tennis Garden for the BNP Paribas Tourney. This is a clean hotel with friendly staff, large rooms and a wonderful pool. The pool Bar was great and had a good menu as well as full cocktail service.

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Helpful?
Thank craigv171

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Indian Wells Resort & Spa

Address: 44400 Indian Wells Ln, Indian Wells, CA 92210-8708 (Formerly Renaissance Esmeralda Indian Wells Resort & Spa)
Region: United States > California > California Desert > Indian Wells
Price Range: ₹ 13,690 - ₹ 41,786 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Indian Wells Resort & Spa 4*
Number of rooms: 560
Reservation Options:
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Also Known As:
Renaissance Esmeralda Resort And Spa
Renaissance Esmeralda Hotel Indian Wells
Renaissance Indian Wells
Indian Wells Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Indian Wells Resort & Spa staff and other travellers.
19 questions
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Questions? Get answers from Renaissance Indian Wells Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you HAVE to have the pool view, the value is better on a golf course facing room.”
 of 5 bubbles SoCalWine-0, 28 Mar 2017 | Read review
“Check the cleanliness of your room before settling in.”
 of 5 bubbles COREYB838, 25 Mar 2017 | Read review
“Away from the louder lobby.”
 of 5 bubbles Pijeta10, 16 Mar 2017 | Read review
“We were in room 7042, a corner room on top floor. Lovely, quiet, tho close the west window light blocking curtains to keep the room cool.”
 of 5 bubbles P8960LWjulieb, 14 Mar 2017 | Read review
“The pool view room with balcony was nice”
 of 5 bubbles craigv171, 13 Mar 2017 | Read review
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