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Best Western Surf City

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Traveller (66)
Room & Suite (146)
Pool & Beach (30)
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Overview
  • Excellent48%
  • Very good36%
  • Average11%
  • Poor2%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Multilingual Staff
2 Star Hotel
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Offers from Best Western Surf City
Special Offer: BWR Bonus Offer
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (625)
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Traveller rating
283
213
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283
213
65
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19
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All reviewssurf cityshort drive to the beachpool and hot tubroom was cleanextra pillowsbeach blvddecent breakfastpancake machinebest westernsfree breakfastyogurtthe breakfast areanice place to stayan older hotelthird floorwould stay againrooms are large
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1 - 5 of 597 reviews
Reviewed 2 weeks ago

Hotel was ok, not great. Decor was dated. Bed was comfortable. Did not use many amenities. Staff was friendly. The area is not so great and between a bar and a preschool. There are a lot of homeless nearby.More

Review collected in partnership with Best Western
Thank 142rich
Response from Mihir M, General Manager at Best Western Surf CityResponded 2 weeks ago

Hello, thank you for taking the time to give us feedback on your recent stay at Best Western Surf City. Our team works hard to make sure our guest are happy, so I'm glad to hear you enjoyed your stay. I'll be sure to pass...More

Hotel's Favourite
Reviewed 10 August 2017

we enjoyed our stay with this hotel, which is close to the beaches, restaurants. we liked the nice hot shower, the comfortable bed, flat screen television, and nice clean room. the swimming pool was clean, same as the Jacuzzi. the breakfast was great with the...More

Review collected in partnership with this hotel
Thank filipinobear
Response from Mihir M, General Manager at Best Western Surf CityResponded 13 August 2017

Thank you for a five-star review! We really appreciate it. I'm glad you enjoyed our breakfast, our team works hard to make our guest happy. We look forward to seeing you again soon.

Reviewed 5 weeks ago via mobile

After finding an actual glass drug pipe along with drugs in it still, i let the front desk know as soon as i found it. The extremely fake- friendly lady at the front told me they could give me 10,000 points which would be enough...More

Thank heathmegjohn
Response from Mihir M, General Manager at Best Western Surf CityResponded 4 weeks ago

I'm very sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback regarding your stay, and we will continue to work harder to improve on our guest experience.

Reviewed 18 March 2018

We recently stayed here for two nights. I had driven by in the past but this was our first stay. Upon arrival we were pleasantly greeted. Our room was ready and we were able to check in early which was greatly appreciated. I recommend the...More

Thank Sarah M
Response from Santiago G, Director of Operations at Best Western Surf CityResponded 20 March 2018

Dear Sarah M, I love reading reviews like this one, I'm glad to see you enjoyed the cleanliness of our hotel, staff friendliness and that you enjoyed our coffee selections. We are preparing for an extensive renovation in the near future but for now we...More

Reviewed 16 March 2018

First of all, I do not appreciate being LIED to that "customer service" was closed until morning. I was transferred twice and then told that customer service was CLOSED until the morning. What kind of hotel chain doesn't have a 24 hour customer service line?...More

Thank MichaelScott2013
Response from Santiago G, Director of Operations at Best Western Surf CityResponded 20 March 2018

Hello MichaelScott2013, My team and I have reviewed our logs and did find this was reported and staff was dispatched to repair it immediately. We understand occasionally equipment may not function as needed but accommodations were offered. We see you also sent us two reviews...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Spa
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Spa
Outdoor pool
Hot Tub
Details
Price range
US$ 135 - US$ 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Huntington Beach
#4 Business Hotel in Huntington Beach
#5 Romantic Hotel in Huntington Beach
#5 Family Hotel in Huntington Beach
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 135 - US$ 218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Huntington Beach
#4 Business Hotel in Huntington Beach
#5 Romantic Hotel in Huntington Beach
#5 Family Hotel in Huntington Beach
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (66)
Room & Suite (146)
Pool & Beach (30)
Dining (19)
Amenities (10)
Questions & Answers
Ask a question
79sgrif
16 September 2017|
AnswerShow all 3 answers
Response from ddiverd | Reviewed this property |
Non heated pool
0
Votes
brigit123
15 January 2017|
AnswerShow all 3 answers
Response from BethaViking | Reviewed this property |
I did not come home with any.
0
Votes
review46
24 October 2014|
Answer
Response from Kurt C | Reviewed this property |
About 4 miles straight down Beach Blvd (the road it is on). It took us less than 10 minutes to get to the beach from the hotel.
1
Vote
Room Tips
"We were directly across from the pool, and several were enjoying it, but I never heard any noise."
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"Don't stay at Best Western."
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"Two double bed"
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"Room was absolutely perfect! And the staff was very accommodating when our room that we payed for was not..."
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