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Overall, it was just an OK stay.
My first complaint: Please do not advertise LAX in your hotel name when you are located so very far from the airport.
Parking was in a secured parking garage, shared with a couple other hotels nearby. Checkin was...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 3 weeks ago
Thank you for taking the time to post your experience at our hotel on TripAdvisor. I would like to reaffirm our management team does appreciate the feedback (as I'm sure most hotels do). I would like to apologize if you found the name...More
I travel to LA often for work and I travel all over the place so finding a place that is close to a freeway, isn't that expensive and that doesn't charge you for parking might sound easy but it's actually my nightmare. This hotel was...More
Thank Alexis S
Response from Inessa U, General Manager at Candlewood Suites Lax HawthorneResponded 13 May 2017
Dear Alexis S:
Thank you kindly for posting a review through TripAdvisor. We greatly appreciate all of our guest comments, both positive and negative. It gives our management team the opportunity to review our operations and adapt accordingly. In your case, we couldn't be happier...More
Booked this hotel because my buddy needed an airport shuttle and I've enjoyed candlewood suites in the past.
I was upgraded to a one bedroom suite which was nice and spacious.
Kitchenette was nice and had newer appliances.
Need a new and better tv channel...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 4 weeks ago
Thank you for such a fantastic and detailed review! I believe you really described our hotel perfectly. We believe it's our staff, clean and comfortable rooms that make our hotel unique. Our management team will review your comments and suggestions about HVAC units...More
I chose this hotel primarily because they did not charge extra fees for parking. I booked a studio suite with a queen bed and it was very comfortable. I used the free laundry facilities and to wash and dry my clothes at the end of...More
Response from Inessa U, Manager at Candlewood Suites Lax HawthorneResponded 14 October 2017
Thank you kindly for posting a review through Trip Advisor! We greatly appreciate all of our guests comments both positive and negative, as it allows our management team to review our operations and adapt accordingly. In your case, we couldn't be happier that...More
Easy check-in and nice personnel.
Room configured as two double beds, and nice. Except for the padded chair which had several rips and worn spots.
Carpet could use a cleaning, but everything was clean.
There is a fridge, microwave and kitchen plates, bowls etc. available....More
Thank Warren C
Response from Inessa U, General Manager at Candlewood Suites Lax HawthorneResponded 11 August 2017
Dear Warren C:
Thank you so much for such a detailed review! We all work incredibly hard to make every guest's stay unique and memorable. We value your business as we know you have many choices when choosing a place to stay, and we're glad...More
US$ 131 - US$ 174 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from Kasturi D | Reviewed this property |
The free shuttle runs every 10-15 min. If you already have booked the hotel you do not have to book shuttle. It is free and runs everyday. Simply exit your terminal and look for the 'Hotel and courtesy shuttle' sign and... More
The free shuttle runs every 10-15 min. If you already have booked the hotel you do not have to book shuttle. It is free and runs everyday. Simply exit your terminal and look for the 'Hotel and courtesy shuttle' sign and wait for the car . It should be a white shuttle with 'cockatoo hotel' written on it. Please call the hotel directly for details.
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"Ask to be away from the elevator and at the back of the hotel away from the busy road."