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Holiday Inn Express Hotel & Suites Fresno Northwest-Herndon

58 reviews
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Traveller (10)
Room & Suite (13)
Dining (2)
Overview
  • Excellent31%
  • Very good43%
  • Average12%
  • Poor6%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
3.0 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (58)Write a Review
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1 - 5 of 56 reviews
Hotel's Favourite
Reviewed 2 December 2017

Yesenia gave me the best service possible! Service - 5 Rooms - 5 Value - 5 They will do anything in their ability to make your stay excellent. I had to cancel at the very last minute due to family issues. They were 100% understanding...More

Thank BRTStark22
Response from Itzel H, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-HerndonResponded 4 December 2017

I am very pleased to know that we have provided a warm and welcoming feeling to your recent stay at the Holiday Inn Express & Suites Fresno Northwest-Herndon. I would like to thank you on behalf of my team for sharing your comments, I will...More

Reviewed 7 August 2017

We stay here this weekend. This is a clean, well maintained property, which it should be as it's relatively new. But lousy management and service marred the experience. Upon check-in, there were only two towels. The next morning, we left a nice tip and note...More

Thank McLean4
Response from Itzel H, Sales Manager at Holiday Inn Express Hotel & Suites Fresno Northwest-HerndonResponded 8 August 2017

I would like to apologize for the inconvenience you experience during you stay at the Holiday Inn Express Fresno Northwest. We will take your feedback and apply the necessary changes to improve. Thank you for your feedback, I hope you can give us a second...More

Reviewed 13 June 2017 via mobile

We stayed here two nights because the pool was broken at the original IHG hotel we booked. The area is not great at all but there is a Starbucks adjacent to the hotel. Besides that you will need to drive 5 miles or so to...More

Thank MMBabb
Response from Itzel H, Sales Manager at Holiday Inn Express Hotel & Suites Fresno Northwest-HerndonResponded 14 June 2017

Thank you for your review! We are glad you had a pleasant stay. I am very pleased to know that we have provided a warm and welcoming feeling to your recent stay at the Holiday Inn Express & Suites Fresno Northwest-Herndon. I would like to...More

Reviewed 21 May 2017 via mobile

We booked at room at the holiday inn for one night sat may 20 th through Expedia. Check in was at 3 pm. We got to the hotel a little before four to be told that our room wasn't ready. We were told another 30...More

Thank Jen131313
Response from Itzel H, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-HerndonResponded 22 May 2017

I would like to apologize for the inconvenience you experienced at the Holiday Inn Express Fresno Northwest. We will take your feedback and retrain our staff and make the necessary changes to improve. Thank you for your feedback, I hope you can give us a...More

Reviewed 16 April 2017

The room, breakfast and amenities were very nice. Managers reception was a nice touch. Wifi worked extremely well. Location might be a deterrent for some, but the close freeway and mall access is nice.

Thank ESSIrvine
Response from Karina L, Director of Sales at Holiday Inn Express Hotel & Suites Fresno Northwest-HerndonResponded 19 April 2017

Thank you for your awesome review. We hope to see you back again soon!

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 96 - US$ 160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 96 - US$ 160 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (10)
Room & Suite (13)
Dining (2)
Pool & Beach (2)
Hotel & Grounds (17)
Business Centre & Event Rooms (2)
Bathroom (1)
Questions & Answers
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Room Tips
"Keep windows closed. Hotel is between busy rail line and freeway"
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"Ask to be by the pool"
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"Pool side is always nice."
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"All the rooms face parking lot, and a train that runs on the side of the hotel at least 2 or 3 times..."
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