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Extended Stay America - Sacramento - Elk Grove

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Extended Stay America - Sacramento - Elk Grove
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107 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Sacramento - Elk Grove
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Showing 106: English reviews
Portland, Oregon
Reviewed 24 October 2013

Driving from Portland to Southern California is a long drive I stop at this hotel the prices were very affordable Sofia was assisting me, with awesome service. The room upstairs was outdated but you get what you pay for.

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Helpful?
Thank Paris011937
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with great customer service, with a clean and affordable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Sacramento, California
Reviewed 23 October 2013

I'm staying at this hotel for 3 months sofia and cesetely have been amzaing here tgey have made it feel like I was riggt at home everything is near by but the staff is always there for you, with out the staff this hotel wouldnt be awesome

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Helpful?
Thank shandigirl
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your clean, fresh room and that our staff members were helpful, taking care of our needs. The staff and I would love to provide you with another comfortable stay in the future.

elk grove, California
Reviewed 21 October 2013

i recently stayed at the extended stay in elk grove and although the hallways smelled like cigarettes and marijuana the staff was amazing especially Sofia which is who i love to go to for the towels and toiletries that i need and she has great manners and she always on the job and quick to respond to things i need...

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Helpful?
Thank crystalrh777
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Crystal - Thank you for your recent review of your stay. I am sorry to hear that the hallways smelled like smoke. In response to your feedback, I will make sure the hallways are diffused and the windows are open. I really appreciate you bringing this to our attention. I'm glad to hear that our employee provided great guest experience...

Los Angeles, California
Reviewed 14 October 2013

i stayed at extended stay america and when i came in i immediately was greated by Sofia she was very professional and had a great smile. i was tired and she made my check in process very fast and efficent. she upgraded me to the first floor and the room nice.

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Helpful?
Thank Hd0g
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that that your room was fresh and clean and that our staff provided you with such great service, especially Sofia. I will be sure to share your kind thoughts with her and the entire team. Thank you again for posting your review....

Sacramento, California
Reviewed 27 September 2013

I stayed here for 5 weeks on a work assignment. overall the experience was pleasant. The manager and staff are very friendly and helpful. there were some minor gliches ie hallway next to the elevator smelling like smoke/less than new carpeting. Overall I had a pleasant stay; the grounds were very quiet at night and I slept well. housekeeping was...

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Helpful?
Thank Nbspeech
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write such a great review. We appreciate you letting us know about the smoke smell by the elevator and the carpet issue. We will be resolving these issues right away. We are happy to read that we provided you with courteous customer service, a quiet location and timely housekeeping. The staff and I...

Reviewed 21 September 2013

I stayed at this hotel with my family for one night. I wanted to check out immediately after lying down for an hour. When I first walked in the doors I was greeted by a nice young woman. I couldn't tell you her name to save my life. After some hiccups due to a very understood policy I went to...

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Helpful?
2Thank stangdoll
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that your stay wasn't comfortable. Please accept my apology. To ensure that a situation like yours doesn't happen again, My team is making sure that all requested by guest are honored subject to availability. We will also ensure that inspections of guest rooms are taken...

Bakersfield, California
Reviewed 11 September 2013

While the staff were great and the grounds pleasant, the hallway and room carpet and furniture were stained and smelled like smoke. I was assured that renovations are planned for this fall but they are way overdue. In the laundry most of the machines had a paper that said "out of order". I was clear at checkin that I was...

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Helpful?
Thank Mary Jane R
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I am pleased to read that our staff provided great customer service during your stay; however, I am so sorry to hear that our hotel did not meet your expectations for cleanliness. As this hotel’s manager, I can assure you that I have began inspecting every room and hallway before check-in....

Elk Grove, California
Reviewed 22 August 2013

I along with my wife are staying in this hotel since a month now. I opted for this hotel since it is very close to my work place. The location is pretty good. About the hotel, the room came with a kitchen with good basic appliances and is spacious enough for us. The front desk people are very friendly and...

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Helpful?
Thank Abhay K
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Abhay - Thank you for taking the time to write a review of your stay. I am sorry that the internet speed was slow and the refrigerator in your room wasn't working well; however, I am glad that our staff was able to rectify both issues for you in a timely manner. As well, I am happy to read that...

Vallejo, California
Reviewed 9 July 2013

On the bright side, the room was relatively clean and quiet. On the downside, the whole facility is tired and in need of renovation. Towels are old, carpets stained. I didn't pay a lot for this room and that's exactly what I got in return. Oh, and the free breakfast consisted of packets of oatmeal, pre-packaged cupcakes, or Quaker nutrition...

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Helpful?
1Thank Jay H
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Jay - I appreciate you taking the time to write such a great review. I'm so pleased to hear that the staff was pleasant to you during your visit to our hotel and that your clean, quiet room. Still, I am sorry for the level dirty towels. I am working with our housekeeping staff to revamp our cleaning procedures to...

Sacramento, California
Reviewed 9 June 2013

I've stayed here twice, and I pretty much fully enjoyed my stay both times. Sofia helped me check in and was very friendly and helpful! When I walked into my room, it was nice and cool and comfortable. I was incredibly surprised to find that there was a kitchen, complete appliances and even dishes, pots and silverware. The only thing...

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Helpful?
Thank brittany p
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Brittany - I appreciate you taking the time to write such a awesome review. I'm so pleased to hear that Sofia was a great help to you, as well as the rest of our staff. As well, I am glad that you enjoyed having a fully equipped kitchen in your room. Thank you for choosing Extended Stay Hotels. We hope...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - Elk Grove

Address: 2201 Longport Ct, Elk Grove, CA 95758-7126
Region: United States > California > Elk Grove
Price Range: ₹ 6,519 - ₹ 8,737 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - Elk Grove 2.5*
Number of rooms: 92
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Also Known As:
Extended Stay Elk Grove
Elk Grove Extended Stay
Extended Stayamerica Sacramento
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Questions & Answers

Questions? Get answers from Extended Stay America - Sacramento - Elk Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a top level room...away from the stairwell. There is an elevator.”
 of 5 bubbles 667nadiner, 23 Dec 2016 | Read review
“Would not suggest they stay here.”
 of 5 bubbles skidve007, 1 Sep 2016 | Read review
“As always, the upper floors will be more quiet.”
 of 5 bubbles richardhE2393QP, 20 Aug 2016 | Read review
“DO NOT STAY IN ROOM 216- completely smelled of smoke.”
 of 5 bubbles CKinDC, 12 Aug 2016 | Read review
“You should have a top floor for quiet and ask for a handicap room if needed.”
 of 5 bubbles poppadub17, 24 Mar 2016 | Read review
5 of 5