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Extended Stay America - Sacramento - Elk Grove

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Extended Stay America - Sacramento - Elk Grove
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Sacramento - Elk Grove
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Showing 105: English reviews
Elk Grove, California
Reviewed 24 February 2014

This use to be a great hotel with low prices but now people are moving in and using it as low income housing. The hotel is even beginning to get an element of drug dealing and meth addicts setting up shop. Customers will find people hanging out in the parking lot, unlocked side doors because smokers hold the doors open...

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Helpful?
3Thank Calitraveler50
Irvine, California
Reviewed 14 February 2014

Never returning, I woke up to get breakfast and there is only 4 muffins 4 fruits 4 breakfast bars, as I'm grabbing a cup of coffee, the manager Prasad is watching me like a hawk, I felt super uncomfortable, later in the day I asked for a late check out front desk told me I can only have a 30...

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2Thank Sarah2566
Manager_11525, Owner at Extended Stay America - Sacramento - Elk Grove, responded to this review

Sarah - Thank you for your recent review of your stay. I am very sorry that our grab-and-go breakfast was not stocked properly and that you we were unable to extend a late check-out. Please know, I am working with the staff to ensure that our inventory policy is being followed better moving forward and to review our late check-out...

Elk Grove, California
Reviewed 5 January 2014

Me and my boyfriend are staying here overnight tonight. I go to use the bathroom #1 and it clogs. Wasn't even a #2 or #3.. normally it wouldn't be an issue. I do what anyone would do and call down to the front desk. At best I'm assuming someone will come up and plunger it for me. At worst I'm...

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Helpful?
2Thank bridgetm88
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the plumbing and the responsiveness of the staff is truly regrettable; we are very sorry for your experience. I have already addressed the staff in response to your feedback. Thank you very much for bringing this to our attention. Please...

Salt Lake City, Utah
Reviewed 30 December 2013

We chose this hotel because of the price and location. The king-sized bed was extremely firm and the paper-thin mattress cover was queen sized. We simply needed a place to sleep (didn't use the kitchen at all), but the uncomfortable bed had me tossing and turning all night. The "free breakfast" listed on-line was a "grab & go" with 2...

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Helpful?
Thank SouthernSister1
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for your uncomfortable stay . In response to your feedback, I am checking all beds and padding cover to ensure they are same size as mattress and breakfast items are restocked as needed. Thank you very much for bringing this to our attention. Please contact me, at seg@extendedstay.com,...

Oxnard, California
Reviewed 20 November 2013

This is a hotel brand I will never return to because of the bad experience. This was the worst value for my $-motel 6 is an upgrade! It supposedly includes breakfast, and does not specify online but it's "grab and go" and there were 4 apples, 1 muffin and 3 oatmeal bars in the bin to choose from- at 6:30...

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2Thank sarahsocal12
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your experience staying at our hotel wasn't pleasant. As this hotel’s manager, I can assure you that I will look into the problem mentioned to ensure your experience is not repeated. Our free grab-and-go breakfast is a fairly new program that we are still tweaking...

Port Washington, New York
Reviewed 5 November 2013

This ESA is in great shape--newly renovated, clean, well equipped, and conveniently located with the 5 and 99 highways nearby and a Starbucks right around the corner. Check-in staff was good but they did tell me they didn't have any nonsmoking rooms for me because I had booked on Priceline, which is unacceptable. When I refused to take a smoking...

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2Thank flyermontana
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you found your room and our hotel overall to be fresh as well as clean . As well, I am glad that you enjoyed our hotel's location and our grab-and-go breakfast. Thank you again for posting your review. I do...

Tampa, Florida
Reviewed 29 October 2013

The staff is top notch! always happy and heapful. they take a lot of care to make sure that your stay is as comfortable as the newly remodeled rooms throughout the property! the parking is very convenient and well lighted. the price is well worth the upgraded rooms!

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Thank 19Falcon61
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write such an awesome review. I am glad to read that you were pleased with your stay and the staff, we try to meet all of our guests needs. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Charlotte, North Carolina
Reviewed 26 October 2013

I've stayed at extended stay America Elk Grove many times for business and family. When I'm in the area I like to stay at this hotel. Sofia is great she is always helping me with what ever I need, and greets us always with a smile.

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Thank Almighty7
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you love to stay with us and we enjoy seeing you. We appreciate you choosing our hotel. I am proud to hear that Sofia provided you with excellent customer service. Thank you again for sharing your experience with us. We would love to see you...

elk grove
Reviewed 24 October 2013

I have been staying at the Extended stay while working on a business expansion into the Sacramento area. I am very pleased with my experience. It is clean and well stocked with everything you need to get by and live like at home. The staff is GREAT. Sophia and Destiny have especially been helpful in making sure I have everything...

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Helpful?
Thank matthew f
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding your experience staying with us and our staff provided you with great customer service, fresh and clean room. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the...

Portland, Oregon
Reviewed 24 October 2013

Driving from Portland to Southern California is a long drive I stop at this hotel the prices were very affordable Sofia was assisting me, with awesome service. The room upstairs was outdated but you get what you pay for.

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Thank Paris011937
Manager_11525, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our team for providing you with great customer service, with a clean and affordable room. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - Elk Grove

Address: 2201 Longport Ct, Elk Grove, CA 95758-7126
Region: United States > California > Elk Grove
Price Range: ₹ 5,867 - ₹ 7,981 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - Elk Grove 2.5*
Number of rooms: 92
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Also Known As:
Extended Stay Elk Grove
Elk Grove Extended Stay
Extended Stayamerica Sacramento
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Questions & Answers

Questions? Get answers from Extended Stay America - Sacramento - Elk Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a top level room...away from the stairwell. There is an elevator.”
 of 5 bubbles 667nadiner, 23 Dec 2016 | Read review
“Would not suggest they stay here.”
 of 5 bubbles skidve007, 1 Sep 2016 | Read review
“As always, the upper floors will be more quiet.”
 of 5 bubbles richardhE2393QP, 20 Aug 2016 | Read review
“DO NOT STAY IN ROOM 216- completely smelled of smoke.”
 of 5 bubbles CKinDC, 12 Aug 2016 | Read review
“You should have a top floor for quiet and ask for a handicap room if needed.”
 of 5 bubbles poppadub17, 24 Mar 2016 | Read review
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