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SureStay Plus Hotel by Best Western El Cajon

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1355 E Main St, El Cajon, CA 92021-6540
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (47)
Room & Suite (48)
Dining (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 19 hotels in El Cajon
Location
Cleanliness
Service
Value
Guests staying at the SureStay Plus Hotel by Best Western El Cajon will find everything they need to ensure a comfortable stay in sunny Southern California. Less than a mile from the Interstate 8. Wireless Internet access and cable television programming are included free of charge! We have many repeat customers who love our professional staff, hearty breakfast, and clean quiet rooms. Because our hotel is away from the Interstate 8 by about a mile, you won't hear any freeway traffic noise, so you can enjoy your sleep quietly at night. Go ahead and make your reservation today. Our property has one of the highest customer satisfaction ratings in the area. The friendly, caring staff at the SureStay Plus Hotel by Best Western El Cajon will do their very best to help you enjoy your stay. We look forward to meeting you in person!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Non-smoking hotel
24-hour check-in
Parking
Wifi
Outdoor pool
Breakfast available
Vending machine
24-hour front desk
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Iron
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
51Restaurantswithin 1 km
1Attractionwithin 1 km
242Reviews0Q+A7Room tips
Traveller rating
  • 70
  • 48
  • 37
  • 33
  • 54
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Popular mentions
murfam78 wrote a review 19 Sep
1 contribution
The only improvement I can think of is to close down that dump you call a hotel. How you got a Best Western name on it, I'll never be able to figure out. Rating everything a one was being generous. If there was a zero, it would have gotten that. I didn't even stay there because it was so bad. The tweakers, the homeless, tents in the parking lot, the noise, the dogs barking, the gang banging looking people around. Disgusting place. And, no, the guy at the desk would not work with us as far as out deposit went. What a joke of a place.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
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Sleep Quality
Trip type: Travelled on business
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socalplanedoc wrote a review Aug 2021
Joshua Tree, California1 contribution
a dump in a sketchy area. lots of homeless type asking for food or money.. broken-down cars. Unless you're after drug deliveries to your room, avoid. Insects in the bathroom, cigarette smell from low-lifes standing outside the room. activity noise all night... stay away.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Milan Patel, General Manager at SureStay Plus Hotel by Best Western El Cajon
Responded 4 weeks ago
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Sky Bridge wrote a review Aug 2021
15 contributions
+1
We have been staying here while visiting family for the last 5 years. This July my wife said, "not anymore". Our two-bed room (RM 114) had one ok mattress and one bad one with the biggest sag that made my top two bad mattresses ever "slept" on. Our shower/bath faucet...what can I say - grab the faucet with two hands and pull HARD to get it to turn on, and then it went around like a clock so try to find a warm setting (didn't take a shower the second day...never got warm). While I agree people should have the freedom to smoke, there were too many people smoking just outside their open door, so that the rooms smelled bad for those sensitive to smoke. Good paint job in the room. Hopefully the wood floor gets cleaned/mopped in between customers. Best Western may have to drop this one to protect their brand. The owners may need someone to come out to advise how to maintain expectations.
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Date of stay: July 2021
Value
Location
Service
Room Tip: Not sure if they save rooms for families or people that stay long term.
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Response from Milan Patel, General Manager at SureStay Plus Hotel by Best Western El Cajon
Responded 4 weeks ago
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Read more
Extremelyunhappy2021 wrote a review Aug 2021
Santa Barbara, California1 contribution
The dirtiest, loudest, most drug infested place I’ve ever stayed. Caters to meth addicts and drug dealers. Walkways and handrails are sticky with grime. Littered with trash. Gang fighting on street outside motel.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Patel Milan, General Manager at SureStay Plus Hotel by Best Western El Cajon
Responded 13 Aug 2021
Dear , Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Docsbob wrote a review Aug 2021
Yucca Valley, California142 contributions59 helpful votes
We had the 2 room suite. It was a nice space. There were cigarette butts and spilled soda all around outside. Since people sit on the stairs and smoke, we could smell cigarette smoke in our room frequently. The toilet was continually running when we arrived. They came at fixed it at 9pm. The service man was unmasked and had his girlfriend with him. The bathroom fan started having problems while we were there. There were tiny holes in the wall in the changing area as if a previous tenant had been playing darts. Although the floors were laminate, they still made our feet black and there was sand on the shelf above the hangers which made us wonder how well anything had been cleaned. (An extra concern during a pandemic). The TV remotes were functional but 1 had no back and the other back was loose. 1 room in the suite had a nice newer digital AC, the other room had an older model with worn labels which made it hard to tell what it was set at. For COVID precautions, they only had prepackaged take away bagged breakfasts but at least it was something. They actually were pretty nice....a microwavable sandwich, nutrigrain bar, and yogurt. The outdoor pool was also closed which I found a little overkill since most restrictions even on indoor facilities had been lifted at the time. Unfortunately, although the staff seemed nice and well meaning enough, this visit left a bit to be desired and I would not come back.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Small parking lot.
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PRICE RANGE
US$83 - US$131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western el cajon, el cajon best western
FORMERLY KNOWN AS
Best Western Courtesy Inn
LOCATION
United StatesCaliforniaEl Cajon
NUMBER OF ROOMS
47
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Frequently Asked Questions about SureStay Plus Hotel by Best Western El Cajon
Which popular attractions are close to SureStay Plus Hotel by Best Western El Cajon?
Nearby attractions include Sprouts Farmers Market (0.4 km).
What are some of the property amenities at SureStay Plus Hotel by Best Western El Cajon?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at SureStay Plus Hotel by Best Western El Cajon?
Guests can enjoy free breakfast during their stay.
Is parking available at SureStay Plus Hotel by Best Western El Cajon?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus Hotel by Best Western El Cajon?
Conveniently located restaurants include El Cajon Bistro & Bakery, Marechiaros on 2nd, and Antique Row Cafe.
Are there opportunities to exercise at SureStay Plus Hotel by Best Western El Cajon?
Yes, guests have access to a pool during their stay.
Are pets allowed at SureStay Plus Hotel by Best Western El Cajon?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is SureStay Plus Hotel by Best Western El Cajon accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.