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BEST WESTERN Diamond Bar Hotel & Suites

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183 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Woodbridge, New Jersey
Reviewed 1 week ago

Its nice hotel with free breakfast. Rooms are clean and big. Location is quite and near to restaurants and grocery stores. You can get highways near to hotel for LA and Disney. Housekeeping was good and staff was polite.

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Helpful?
Thank Avanish2014
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Avanish2014, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you...

Reviewed 1 week ago via mobile

I do NOT recommend staying here. It smells terrible in the rooms and friends who were traveling with us opened their door to find people staying in their room. Several rooms had multiple people going in and out which we couldn't figure out what was going on. The restaurant next door was scary. Just all around disgusting.

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Helpful?
Thank Joanna C
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Joanna C, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I do apologize for the smell that you experienced in your room and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. We hope that...

San Francisco, California
Reviewed 3 weeks ago

It was fine. The staff were all very friendly, and the bed was comfortable. I did really appreciate that the checkout time was noon, instead of 11am like most places in the States. Nothing fancy, but it was clean, and did the job.

Review collected in partnership with Best Western
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Helpful?
Thank Robot_006
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Robot_006, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again in the future!

Richmond, United States
Reviewed 3 weeks ago

So glad you were within a easy drive to my brother's birthday party. Diamond Bar seemed economically depressed, in combination with the hotel renovation activity it was an odd experience. The Diamond Bar Hotel and Suites has such potential, I wish you GREAT success! I'll come back.

Review collected in partnership with Best Western
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Helpful?
Thank Kathleen K
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Kathleen K, Thank you for taking the time to let us know how you enjoyed your stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It means a lot to us to be such an important part of your brother's birthday...

Phoenix, Arizona
Reviewed 9 December 2016

Requested an early C/I at this hotel at 2:00 pm to prepare for a baby shower for my niece and was told that the room that was assigned to me was not ready yet. The room I was talking about was the room assigned to me after I called the hotel to make sure that we get a 1st floor...

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Helpful?
Thank Angelo T
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Angelo T, Thank you for taking the time to complete our survey and share your experience! I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities. I do...

Borlange, Sweden
Reviewed 5 December 2016

No internet connection. No heating in room. Had to deposit $100 for the room like we were some rednecks about to destroy the room. Staff that could not help us or did not want to help. Amazing this could be a Best Western hotel

Review collected in partnership with Best Western
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Helpful?
Thank S6746UVrichardk
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear S6746UVrichardk, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and...

Ormond Beach Florida
Reviewed 5 December 2016

This is the first time my wife and I stayed in this area. We had just left the San Diego area and were looking for one nite only. The room was the largest one I've ever encountered. We stayed on the backside which is near freeway. I could hear traffic, but it wasn't a deal breaker. There was construction related...

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Helpful?
Thank Gary1952
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Gary1952, Thank you for taking the time to share your experience. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It means a lot to hear from guests who are satisfied with all of our services and amenities. We're glad you had a...

New Port Richey, Florida
Reviewed 21 November 2016 via mobile

The Best Western Hotel was a Great Choice after taking Lisa,Angela,Liz,and Blondie out to a Club for dancing.The after party was a great place for a conversation with these beautiful ladies.The customer service was Excellent.Thank you ladies for hanging out a Luxurious night to remember.-Anthony

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Helpful?
Thank Anthony B
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Anthony B, I am so happy to learn that you enjoyed our hospitality, service and accommodations. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for sharing your 5 star rating! We will share your comments with our...

Reviewed 19 November 2016 via mobile

Typical outdated best western property. Front desk person was professional but not very warm and didn't smile. I was not recognized as a best western diamond member. They charge a $100 deposit that is not stated on the website. The room was fairly large and had a separate sofa area. Sofa was rather hard to sit on. TV was large...

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Helpful?
Thank HotelGuruGirl
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear HotelGuruGirl, I am so sorry for the inconvenience that you experienced due to the $100 deposit is for the incidental deposit which is 100% refundable to the guests if there are no damage/s is/are found on the amenities, electronics etc. in the room they stayed in. Refund will be put back to your credit card after 3-5 business days...

Apple Valley, United States
Reviewed 7 October 2016

Always clean and staff very accommodating. Lovely grounds and office and dining area attractive and clean. The free breakfast gives a nice variety of food, both hot and cold, and there is coffee available in the lobby all the time, which is a nice feature.

Review collected in partnership with Best Western
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Helpful?
Thank Margaret K
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Margaret K, Thank you for your compliments to our staff hospitality and review regarding our high standards of cleanliness and breakfast layout. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Diamond Bar Hotel & Suites

Address: 259 Gentle Springs Ln, Diamond Bar, CA 91765-1614
Region: United States > California > Diamond Bar
Price Range: ₹ 5,802 - ₹ 7,850 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Diamond Bar Hotel & Suites 2.5*
Number of rooms: 97
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Also Known As:
Best Western Diamond Bar Hotel Diamond Bar
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Questions & Answers

Questions? Get answers from BEST WESTERN Diamond Bar Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel is doing some renovation, make sure to get room away from that.”
 of 5 bubbles Avanish2014, 6 Jan 2017 | Read review
“Do not accept rooms facing the freeway.”
 of 5 bubbles angelot916, 8 Dec 2016 | Read review
“Rooms on backside will be noisier.”
 of 5 bubbles Gary1952, 4 Dec 2016 | Read review
“You can request the non-freeway side of the hotel which may reduce noise. We did this and it was very quiet.”
 of 5 bubbles 255kimberleym, 14 Sep 2015 | Read review
“ask for inside away from freeway noise”
 of 5 bubbles jhiltonw2, 3 Apr 2015 | Read review
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