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Four Points by Sheraton Los Angeles Westside

564 reviews
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Traveller (98)
Room & Suite (151)
Pool & Beach (72)
Overview
  • Excellent18%
  • Very good44%
  • Average25%
  • Poor7%
  • Terrible6%
Travellers talk about
“westfield mall”(31 reviews)
“spg points”(6 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Four Points by Sheraton Los Angeles Westside
Special Offer: Breakfast for 2 Included
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (564)Write a Review
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All reviewsacross the streetwestfield mallspg pointsgas stationsanta monicabusiness centernice poolclose to the airportlos angelesrental carconvenient locationfront desk clerkking roomla areabreakfast buffetmarina del reychecking in
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231 - 235 of 484 reviews
Reviewed 28 April 2014

I chose this hotel for myself and my two sons (9 and 11) as we had one night in LA before a flight back to Australia. It is next to a shopping centre, not too far from Venice Beach, Santa Monica and the airport. I...More

Thank Fiona B
Response from Ian-Gee-GM, General Manager at Four Points by Sheraton Los Angeles WestsideResponded 19 May 2014

Thank you for your great feedback! We hope that you had a good journey back home "down-under" and that we will have the opportunity to welcome you, your family and friends back to the hotel on another occasion. Ian Gee, General Manager

Reviewed 16 April 2014

I found my 2 night 3 day stay here comfortable and nice. Unfortunately, I left behind a pair of shoes in the room after checkout. I didn't realize this until my 6 hour drive home. I called that same day and asked if housekeeping had...More

Thank 3brinks
Response from Ian-Gee-GM, General Manager at Four Points by Sheraton Los Angeles WestsideResponded 19 May 2014

I am disapointed that we were not able to retrieve the shoes you believe were left at the hotel, but thank you for the positive comments regarding your stay and the efforts made by the team who attempted to resolve the challenge. It is always...More

Reviewed 15 April 2014 via mobile

The worst service ever ! The front desk check in guy was not nice at all, they do NOT provide shower gel, the room were never cleaned after 12. and by the way, their room is pretty small. To park in their carpark cost $12...More

1  Thank Zara H
Response from Ian-Gee-GM, General Manager at Four Points by Sheraton Los Angeles WestsideResponded 19 May 2014

I am sorry that you had a negative impression from this stay, but we appreciate your feedback so that we can follow up accordingly. Thank you for taking the time to share your constructive comments. Ian Gee, General Manager

Reviewed 5 April 2014

I don't either. The Four Points By Sheraton takes it to a new level of annoyance. You need to pay 8 bucks a day, and they give you a pass to get in and out. Thing is, the passes don't work. Stayed three nights, had...More

1  Thank LittleKing67
Response from Ian-Gee-GM, General Manager at Four Points by Sheraton Los Angeles WestsideResponded 19 May 2014

Thank you for your feedback and we apologize for the inconvenience with the parking challenges you mention. We recognize that there was malfunction of the system recently and we corrected it once we became aware of the problem. Sorry it wasn't in time to address...More

Reviewed 5 March 2014

I stayed here 2 nights with my sister at the start of February after a long flight from Sydney. The hotel staff at the front desk was friendly and the room was the one we booked online. The interior of the hotel was a bit...More

1  Thank Gailda L
Response from FPLAW, Front Office Manager at Four Points by Sheraton Los Angeles WestsideResponded 6 March 2014

Dear Guest, Thank you for your feedback! I am glad that our staff took care of you while you stayed with us. It is always nice to hear. I am disappointed to hear the issues you encountered during your stay particularly he condition of the...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Breakfast Available
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 164 - US$ 328 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 164 - US$ 328 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (98)
Room & Suite (151)
Pool & Beach (72)
Dining (26)
Amenities (69)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
DuchessDiaz
3 October 2017|
AnswerShow all 2 answers
Response from Mikkel H | Reviewed this property |
Very safe. Just remember to use the crossing.
1
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hometowngirl2015
17 June 2017|
AnswerShow all 4 answers
Response from RalphSingapore | Reviewed this property |
Yes there is
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SM8691
22 March 2017|
Answer
Response from Jon Y | Reviewed this property |
Use a taxi for early morning flights, hotel is 10 minutes from LAX. Domestic check in? I would allow 2 hours before the flight for security checks. Not sure on your room questions. Check with the hotel front desk.
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Room Tips
"Away from the freeway, but I couldn’t hear the noise, but could see traffic from 6am until we check out, 10:30"
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"Ask for a room that doesn't face the freeway if you want a quieter room"
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"Ask for side facing Westfield Mall and away from the 405 Freeway, especially if you are a light sleeper"
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"Go to a different hotel. Avoid this hotel at all costs."
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