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I'm giving this hotel 3 stars ONLY because of the manager. I stayed at this hotel over a year ago for business and had a good experience. I was again on a business trip and because of my previous experience I decided to stay at...More
1 Thank Picollo99
Response from Aldo C, Manager at Crowne Plaza Costa Mesa Orange CountyResponded 17 August 2015
Thank you very much for your recent stay. We are very sorry to hear of the challenging time you faced while interacting with our employees. The information provided is vital to the continual growth and success of our company and will be used...More
We've stayed here multiple times in the past and each and every time, the staff have been one of the best we have ever encountered. We travel a moderate amount and have stayed in numerous hotels and this is certainly one of the better ones,...More
After a long day of traveling, I arrived at this hotel at 7 PM. I went to the front desk and told Sebastian (yes, I'm naming names) that I had a reservation. He was super cocky and told me my room wasn't ready yet so...More
2 Thank Lori T
Response from Aldo C, Manager at Crowne Plaza Costa Mesa Orange CountyResponded 9 August 2015
Dear Lori T,
Thank you for your recent visit to our property. We are very sorry for the terrible experience you had at our hotel. We are currently investigating the situation with our management team.
We hope your visit will not discourage your from visiting...More
Besides the hotel being a great location to the 405 freeway and to McDonald's next store, the hotel is well-maintained and the hotel staff are pleasant and helpful. Also, I was very pleased with the way the hotel staff helped me solve a problem with...More
After another return visit to this hotel, im still surprised at how helpful and friendly the staff are. They literally go above and beyond to help you. Theyre very welcoming and I cant sing their praises highly enough, especially Javier and Josh at reception. The...More