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We came to this hotel mildly worried, considering the negative reviews we saw in the last month. We did not find almost any reasons for those reviews though. It is true that the hotel needs some renovations, and here and there some more care would...More
The welcome at the front desk was extremely poor. The staff are not interested in welcoming guests only being negative.
I was not welcomed as a Spire Elite member of the IHG Rewards programme, not offered any points or free drink, not given even basic...More
2 Thank RMAllen42
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 20 August 2017
Thank you for choosing to stay with us and for taking the time to share your recent experience at our hotel. I am genuinely sorry to learn that the level of service rendered by our front desk staff members has fallen below your...More
Well...I looked and compared and read reviews and chose the Crowne Plaza over other options. All I can say is that I made a mistake. Regardless of what you read.... this hotel is a "2"... that is the reality. I checked in on a Sunday...More
1 Thank Greg B
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 9 August 2017
Hello Greg B!
It was our pleasure to host your recent stay, and thank you for taking the time to let us know about your experience. We certainly appreciate your approval for our food options, comfortable beds, internet connection, and cordial hotel staff. A positive...More
During a recent business trip, I stayed at the Crowne Plaza in Concord, CA. I booked a room on the fly using my company's trip app and accidentally booked the wrong day. When I showed up the woman at the front informed me that I...More
3 Thank mreinemeyer
Response from Kimberlee R, Front Office Manager at Crowne Plaza ConcordResponded 25 July 2017
I appreciate you feedback and would first like to apologize for the inconveniences that you have experience. I personally would be more then happy to assist you with this concern. You can reach me by email email@example.com.
I checked in and they were in the middle of a partial power outage (not all parts of the hotel was affected). They had to check me in on paper until they could electronically check me in. Because of this, they had to walk me...More
2 Thank adrenalinejunkie2000
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 4 August 2017
First of all, thank you very much for your recent stay at our Crowne Plaza Concord/Walnut Creek, CA. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service and security. We will look into...More