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We were pleasantly surprised with our stay at the Crowne Plaza. The room was spacious, good lighting, clean, bathroom was large. Everything worked as expected.
There was a small refrigerator, a microwave and a coffee machine in the room. We asked for a quiet room--we...More
As many people have said there are a number of issues with this hotel, not up to the normal standards of a Crowne Plaza. I've given it a 4 rather than a 3 simply due to the quality of the service we received during our...More
I have stayed here twice now for business trips and have to say that I am not that fond of the property. The rooms are clean and just fine, everything works BUT Its a very long property and invariably I get a room at the...More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 7 January 2018
Thank you for taking the time to write a review about your stay with us. We are happy to know that you found our rooms to be clean. On the other hand, we would like to apologize for not living up to your...More
We stayed here one night in early December for a business trip/leisure get away. Check in was quick and pleasant. The staff was welcoming.
The rooms and hallways are dingy and it appears they need a makeover. I read previous reviews stating that they were...More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 1 January 2018
Thank you for spending the night with us and sharing your insights. I'm glad that our friendly front desk staff was able to check you in with ease. It makes me proud that you found one of our bartenders efficient. However, I regret...More
I am staying at this hotel tonight. The only advice I can give is: do not stay here. This hotel charges a premium and delivers roadside motel quality. The first room I checked into had no heat. The second room does have heat. Both rooms...More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 29 December 2017
Lovely day Marmarmos,
I hope your night turned out to be a lot better than you have predicted. I still want to thank you for choosing to stay with us.
Nonetheless, I'm sorry you were disheartened with the condition of your room. In Crowne Plaza...More