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Crowne Plaza Concord

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364 Reviews from our TripAdvisor Community

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Showing 352: English reviews
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Houston, Texas, USA
Reviewed yesterday NEWvia mobile

For what they charge I expected a pretty decent hotel. Nope. Pretty worn down. Also, be prepared to walk a- lot. My friends room was in a shameful condition when we arrived. They did exchange his room, but, really?

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Helpful?
Thank BenuAl
United States
Reviewed 3 days ago NEWvia mobile

The rates were so reasonable and the location fairly close to BART; I was hopeful. Unfortunately, I was greeted in my room by a giant spider hanging out on the torn curtains. I can see why the spider liked it, as there were spider webs throughout the room. The furniture is old, stained, and the door to the mini fridge...

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Thank 232aliciac
Richfield, Utah
Reviewed 1 week ago via mobile

Well the rooms are filthy. All those pictures are with a black Light. What brought me to check with my black Light was the huge stains on the carpet. That are everywhere. I called for three days straight for them to clean the couch and the chair in the room and nothing so far, they keep telling me the will...

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Thank sergyd55
Reviewed 3 weeks ago via mobile

This is a refurbished hotel and the rooms are fine, though a bit rundown. Not all rooms have windows that open to the outside and so I suggest you request one of those. Breakfast does not come with the room at that rate.

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1Thank Dancyz
Tulalip, Washington
Reviewed 3 weeks ago via mobile

Quick overnight stay while on the road for baseball. Beautiful lobby and atrium and good check in process. Room was a little sketchy with lack of detail on bathroom floor (black hair) and what appeared to be pet hair in the vents of the heater/fan. Trader Joe's across the street and other restaurants. Felt safe and enjoyed being just a...

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1Thank KAtwood21
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Hello KAtwood21! Thank you for your feedback regarding your stay at Crowne Plaza Concord/Walnut Creek, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, I'm sorry we fell below your expectation regarding the room and bathroom condition. We will address these...

Reviewed 16 March 2017

Our group stayed one night and used the conference room for church business meeting. Breakfast buffet was okay,nothing special. Room was spacious and the bed was very,very comfortable. The only complaint was the carpet had several large stains and was in need of a shampoo. The courtyard are was great, atrium type.

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1Thank akaern
Reviewed 13 March 2017 via mobile

Lovely staff, charming hotel and a fabulous breakfast. Near to some great eateries & shopping BUT it is a party hotel-noisy and loud😬 I personally prefer a quieter environment but if you need a more social environment then this is your place.

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1Thank Nep6
San Diego, California
Reviewed 9 March 2017 via mobile

Convenient and relatively inexpensive for business trip to Concord. Very very mediocre hotel. Doesn't appear to have been updated in years. Nothing special about this place. I don't think I'll stay here again. Think I'll stick with nicer hotels in Walnut Creek.

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1Thank Darlenerohr
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Dear Darlenerohr, Thanks for going out of your way to write a review for us and also for staying at our property. Thanks for mentioning the convenience of our location and value in our pricing. It's regretful though that we weren't able to make sure that your stay was extraordinary and you find our hotel to be outdated. While I...

Riverside, California
Reviewed 1 March 2017

Just stayed there this past week when I went to Concord for my Aunt and Uncles funeral. It's an older hotel, think it used to be a Sheraton from what I have been told, but has been updated to a certain extent. It was clean and the staff was very friendly. I had requested a first floor room with a...

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Thank cachetes73
Taylor H, Front Office Manager at Crowne Plaza Concord, responded to this review

Dear Catches73, Thank You for your feedback in regards to your most recent stay with us. We appreciate your lovely comments and look forward to your next stay! Thank You and safe travels.

Reviewed 20 February 2017 via mobile

I am an IHG member and I was very impressed with their beautiful lobby. However, there were a few things I was extremely displeased with. As soon as I walked into my room, it smelled like Marijuana. I did not know how to get rid of that smell. Also, the restroom was extremely small and tight. Are all the bathrooms...

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2Thank Jonalyn J
Taylor H, Front Office Manager at Crowne Plaza Concord, responded to this review

Dear Jonalyn J, i do sincerely apologize for the experience you encountered while staying with us. and the situation you experienced upon Check in. We will make sure these issues are addressed with the appropriate Department in order to assure they do not occur again. Thank You and safe travels.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 

Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Dr, Concord, CA 94520-5604
Region: United States > California > Concord
Price Range: ₹ 6,960 - ₹ 14,564 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Concord staff and other travellers.
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Questions? Get answers from Crowne Plaza Concord staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The executive rooms are larger, but the regular rooms are a decent size.”
cachetes73, 28 Feb 2017 | Read review
“Ask for rooms away from ice machines with views to the front of the hotel.”
thomasbV2317BE, 16 Feb 2017 | Read review
“We were on the first floor and could hear the guests on the second floor walk across the room.”
tcarpe8615, 17 Jan 2017 | Read review
“avoid rooms near ice machines and elevators”
SamB29, 27 Nov 2016 | Read review
“I like the Buchanan wing that overlooks Buchanan Field airport. Can be noisy in the a.m. but it's interesting.”
jcd1000, 17 Nov 2016 | Read review
5 of 5