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Crowne Plaza Concord

CrownePlaza.comUS$ 173*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Concord
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366 Reviews from our TripAdvisor Community

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Showing 354: English reviews
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New York City, New York
Reviewed 4 weeks ago

We booked a regular king room with IHG over the phone but upon check-in were told that we booked a king accessible (for handicapped people) and that's the only one they had available. It didn't help that I explained we did NOT book an accessible room and would take any room with any type of bed as long as it's...

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Helpful?
Thank gc11530
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Hi gc11530, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property, particularly with the bed set-up, sound proofing conditions, and the services rendered by our staff. I would like to apologize for any inconvenience these issues may have caused you during your stay....

HOTEL’S FAVOURITE REVIEW
Reviewed 4 August 2016

We stopped here on a road trip to San Francisco since it's much cheaper to find a hotel outside of the city. While we didn't expect much, we were blown away by the size and beauty of the place when we first stepped foot inside. The atrium was beautiful with palm trees and a very tropical feel. There was also...

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Helpful?
1Thank Kyle G
About Hotel's Favourite Review
Nell B, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Thank you for recommending our hotel to others. We appreciate your business...

Cincinnati, United States
Reviewed 4 weeks ago

This is a nice hotel, the ballroom had a weird odor but the staff was really good to spray the carpet and made it better. The banquet staff is competent and very helpful, they were very willing to change the set up, even thought it wasn't their mistake. I will definetly return for business.

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Helpful?
Thank Rob J
Houston, Texas, USA
Reviewed 4 weeks ago via mobile

For what they charge I expected a pretty decent hotel. Nope. Pretty worn down. Also, be prepared to walk a- lot. My friends room was in a shameful condition when we arrived. They did exchange his room, but, really?

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Helpful?
Thank BenuAl
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Hello BenuAl, Thank you for staying with us and for leaving a short review. I am disappointed to learn about your dismay. Please accept our sincerest apologies for any inconvenience the general condition of the hotel may have caused you. Your comments are very important as this serves as our tool for improvement. Thank you for your time and understanding....

United States
Reviewed 4 weeks ago via mobile

The rates were so reasonable and the location fairly close to BART; I was hopeful. Unfortunately, I was greeted in my room by a giant spider hanging out on the torn curtains. I can see why the spider liked it, as there were spider webs throughout the room. The furniture is old, stained, and the door to the mini fridge...

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Helpful?
Thank 232aliciac
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Hello 232aliciac! Thank you for your feedback regarding your stay at Crowne Plaza Concord/Walnut Creek, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, I'm sorry we fell below your expectation regarding room cleanliness, the furniture, air conditioning and bathroom size....

Richfield, Utah
Reviewed 18 April 2017 via mobile

Well the rooms are filthy. All those pictures are with a black Light. What brought me to check with my black Light was the huge stains on the carpet. That are everywhere. I called for three days straight for them to clean the couch and the chair in the room and nothing so far, they keep telling me the will...

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Helpful?
Thank sergyd55
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Hi sergyd55, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the overall cleanliness of the room you have stayed at, which May have fallen below your expectations. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in detail so...

Reviewed 2 April 2017 via mobile

This is a refurbished hotel and the rooms are fine, though a bit rundown. Not all rooms have windows that open to the outside and so I suggest you request one of those. Breakfast does not come with the room at that rate.

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Helpful?
1Thank Dancyz
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Hello Dancyz, Thank you for staying with us and for leaving a review. I understand that your stay was not 100% satisfactory due to the condition of the room. I apologize for any inconvenience this may have caused you. I have noted your comments and have forwarded them to our hotel management for the identified issues to be addressed accordingly....

Tulalip, Washington
Reviewed 2 April 2017 via mobile

Quick overnight stay while on the road for baseball. Beautiful lobby and atrium and good check in process. Room was a little sketchy with lack of detail on bathroom floor (black hair) and what appeared to be pet hair in the vents of the heater/fan. Trader Joe's across the street and other restaurants. Felt safe and enjoyed being just a...

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Helpful?
1Thank KAtwood21
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Hello KAtwood21! Thank you for your feedback regarding your stay at Crowne Plaza Concord/Walnut Creek, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, I'm sorry we fell below your expectation regarding the room and bathroom condition. We will address these...

Reviewed 16 March 2017

Our group stayed one night and used the conference room for church business meeting. Breakfast buffet was okay,nothing special. Room was spacious and the bed was very,very comfortable. The only complaint was the carpet had several large stains and was in need of a shampoo. The courtyard are was great, atrium type.

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Helpful?
1Thank akaern
Reviewed 13 March 2017 via mobile

Lovely staff, charming hotel and a fabulous breakfast. Near to some great eateries & shopping BUT it is a party hotel-noisy and loud😬 I personally prefer a quieter environment but if you need a more social environment then this is your place.

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Helpful?
1Thank Nep6
IHGService, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Dear Nep6, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate your positive feedback on our lovely staff and the breakfast. However, we sincerely apologize for any inconvenience the noise challenges caused your stay. Please know that it is certainly not our intent to discomfort our valued...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 

Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Dr, Concord, CA 94520-5604
Region: United States > California > Concord
Price Range: ₹ 8,401 - ₹ 15,187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
Reservation Options:
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Concord staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Concord staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The executive rooms are larger, but the regular rooms are a decent size.”
cachetes73, 28 Feb 2017 | Read review
“Ask for rooms away from ice machines with views to the front of the hotel.”
thomasbV2317BE, 16 Feb 2017 | Read review
“We were on the first floor and could hear the guests on the second floor walk across the room.”
tcarpe8615, 17 Jan 2017 | Read review
“avoid rooms near ice machines and elevators”
SamB29, 27 Nov 2016 | Read review
“I like the Buchanan wing that overlooks Buchanan Field airport. Can be noisy in the a.m. but it's interesting.”
jcd1000, 17 Nov 2016 | Read review
5 of 5
CrownePlaza.com
US$ 173* /night
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HotelQuicklyUS$ 227
Booking.comUS$ 173
Orbitz.comUS$ 174
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Prices are for 1 room, 2 adults
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