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04/06/2017 05/06/2017
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    Best Western Plus Heritage Inn

    4600 Clayton Rd, Concord, CA 94521-7644
    Hotel website
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    Savings alert: 23% below average rate
    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 136
          US$ 94
          Great Deal
          US$ 130
          US$ 130
          Traveller (27)
          Room & Suite (8)
          Pool & Beach (3)
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          Overview
          • Excellent26%
          • Very good31%
          • Average16%
          • Poor11%
          • Terrible13%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast included
          Pool
          Non-Smoking Rooms
          Restaurant
          Family Rooms
          Fitness centre
          Multilingual Staff
          Wheelchair Access
          Business Centre
          Golf Course
          Self-Serve Laundry
          2.5 Star Hotel
          All hotel details
          Offers from Best Western Plus Heritage Inn
          Special Offer: $10 GIFT CARD EVERY NIGHT
          Hotel deals
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          Rooms
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          1 room, 2 adults, 0 children
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          Reviews (330)
          Traveller rating
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          21 - 25 of 330 reviews

          Reviewed 6 January 2017

          I stayed here for about two weeks during a business trip. The hotel is great and quite. The parking would be right opposite your rooms. The resturant there is great for the buffet breakfast. It has a small pool and there are pool facing rooms...More

          Thank Sandeep G
          Response from HeritageHG, Front Office Manager at Best Western Plus Heritage Inn

          Hello Sandeep, It is always our pleasure to provide our most valued guests of great service overall.We look forward to your next trip.Thank you for your business and loyalty to our brand. Sincerely, Karen Yee

          Reviewed 22 December 2016

          In all fairness, the trip didn't start out badly. However, like many Best Westerns, the soundproofing (ha!) between rooms was little more than a bad joke. And, of course, we were 'blessed' with noisy neighbors. Thankfully, they seemed to realize late night was for sleeping....More

          Thank Bruce L
          Reviewed 19 December 2016

          Terrible customer service, they more worry about the deposit than check you in. You will get your deposit back in tree days according to the front desk..Front desk have no skills in customer service thy treat you like criminal " if you do not a...More

          Review collected in partnership with Best Western
          1  Thank Y3087OBjoses
          Response from HeritageHG, Front Office Manager at Best Western Plus Heritage Inn

          Hello, Customer service is very essential to our business.We make sure our staff are properly trained and certified for their designated title.Contrary to your statement, the deposit required upon check-in is part of the Hotel policy and refundable which serves only as incidentals.We definitely treat...More

          Reviewed 15 December 2016

          There is nothing special about the motel. It is on a main road (but was ideally located for our needs) and is a little old. Our room was large and quite comfortable and contained a refrigerator and a microwave. The bed was okay. TV reception...More

          Thank Bob B
          Response from HeritageHG, Front Office Manager at Best Western Plus Heritage Inn

          Hello Bob, We would like to thank you for your time taking this survey.Your concern and comments are tools to improve our services and amenities.However, we would also like to apologize for the maintenance personnel who wasn't able to fulfill his duty at that time.Room...More

          Reviewed 10 December 2016

          Everyone is so helpful. Beds were very comfortable . Breakfast is good . The girls at the desk are all very helpful if you should need anything . They are so willing to make your stay very comfortable.More

          Review collected in partnership with Best Western
          Thank 518donnat
          Response from HeritageHG, Front Office Manager at Best Western Plus Heritage Inn

          Hello, It is always our pleasure to provide our valued guests a comfortable stay at our property.We are very glad to hear all these positive comments and we thank you for your time taking this survey.We appreciate your business and until your next visit. Sincerely,...More

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          About
          Awards & Recognition
          GreenLeadersSilver level
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Breakfast included
          • Restaurant
          • Free High Speed Internet ( WiFi )
          • Fitness Centre with Gym / Workout Room
          • Hotel Amenities
          • Free Parking
          • Breakfast included
          • Multilingual Staff
          • Meeting Rooms
          • Business Centre with Internet Access
          • Banquet Room
          • Self-Serve Laundry
          • Things to do
          • Pool
          • Restaurant
          • Hot Tub
          • Golf Course
          • Fitness Centre with Gym / Workout Room
          Details
          • Price range
          • US$ 113 - US$ 201 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms ,
          • Smoking rooms available ,
          • Family Rooms
          • Number of rooms
          • 121
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Best Western, Travelocity, Orbitz, Hotwire, HotelsforEveryone, Priceline, Cancelon, getaroom.com, HotelsClick and HotelQuickly so you can book your Best Western Plus Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • California >
          • Concord
          • Also Known As
          • Best Western Heritage Hotel Concord ,
          • Best Western Concord ,
          • Concord Best Western
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          Traveller (27)
          Room & Suite (8)
          Pool & Beach (3)
          Dining (1)
          Hotel & Grounds (54)
          Bathroom (4)
          Business Centre & Event Rooms (1)
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          Questions & AnswersAsk a question
          saramonique
          how old do you have to be when checking in? -a 19 year old
          25 May 2016|
          Answer Show all 2 answers
          Response from ellyjellybelly | Reviewed this property |
          I think it is 18, but I am not sure.
          1
          Vote
          Room Tips
          "Great Bed and a small kitchen. also near by shopping - walmart"
          Read review
          "Pick a second-floor spot in a corner, if you can get it. That should get you the lowest noise level."
          Read review
          "Try to get a room towards the back, away from the main road."
          Read review
          "First floor, there are no elevators"
          Read review
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