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Best Western Heritage Inn

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Traveller (35)
Room & Suite (13)
Pool & Beach (4)
Overview
  • Excellent25%
  • Very good33%
  • Average17%
  • Poor12%
  • Terrible13%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
Fitness centre
2 Star accommodation
All hotel details
Additional information
Offers from Best Western Heritage Inn
Special Offer: SAVE 10% in Concord!
Hotel deals
Offers from Best Western Heritage Inn
Special Offer: SAVE 10% in Concord!
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (405)
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Traveller rating
102
124
64
46
53
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LanguageEnglish
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102
124
64
46
53
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All reviewsroom was cleanconcord pavilionnice place to stayconvenient locationstayed one nightfree breakfastyogurtbwpetsmicrowavelodgingcalifornia
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1 - 5 of 389 reviews
Reviewed 4 days ago

We stayed for the location, to visit family in Concord. It's on a main street with lots of options for markets and restaurants nearby. However, for the price, we were disappointed in the low quality. The room was very dated, patches and repairs made roughly....More

Thank CarolSLC
Response from HeritageHG, General Manager at Best Western Heritage InnResponded 2 days ago

Hi CarolSLC, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We are already working on tackling the problem as I write this, and Hope that you...More

Hotel's Favourite
Reviewed 1 week ago via mobile

We've had 5 nights here at the start of our trip away from the bustle of the City. The room is large and clean. A preference would be for more hooks and rails to put wet towels and swimmers on. The pool is clean although...More

Thank Soosgreen
Reviewed 1 week ago

I stayed here with family while attending a concert at the Concord Pavilion. It was about 10 minutes away, so very conveniently located and an easy drive or Uber/Lyft ride away. We had a room with 2 beds. The room we stayed in was so...More

Thank d0y0un0mi
Reviewed 2 weeks ago via mobile

First, I almost never submit negative reviews but in this case I thought others should know that this hotel doesn't live up to the Best Western name and has now led me to question that standard. It does have a lovely outdoor pool area. The...More

Thank mewood57
Response from BestWesternHotels, Corporate at Best Western Heritage InnResponded 2 weeks ago

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed 4 weeks ago via mobile

I stayed at this hotel last night with my wife and son. I was told I was being charged $199.00 + tax. This was what was agreed upon. I was charged $326 (I suppose this is $199 + tax +$100 deposit). Then, on check out,...More

2  Thank jk7192018
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Wheelchair Access
Free Parking
Breakfast included
Multilingual Staff
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 112 - US$ 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
Details
Price range
US$ 112 - US$ 207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
Add Photo Photos
Traveller (35)
Room & Suite (13)
Pool & Beach (4)
Dining (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
saramonique
25 May 2016|
AnswerShow all 2 answers
Response from ellyjellybelly | Reviewed this property |
I think it is 18, but I am not sure.
1
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Room Tips
"Ask for a room away from the stairs to get a quieter room."
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"First floor by the pool"
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"select a room around the pool if you can"
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"This hotel has outside doors with parking right in front so if you are sensitive to noise a 2nd floor room..."
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