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We stayed for the location, to visit family in Concord. It's on a main street with lots of options for markets and restaurants nearby. However, for the price, we were disappointed in the low quality.
The room was very dated, patches and repairs made roughly....More
Response from HeritageHG, General Manager at Best Western Heritage InnResponded 2 days ago
I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction.
We are already working on tackling the problem as I write this, and Hope that you...More
We've had 5 nights here at the start of our trip away from the bustle of the City. The room is large and clean. A preference would be for more hooks and rails to put wet towels and swimmers on.
The pool is clean although...More
I stayed here with family while attending a concert at the Concord Pavilion. It was about 10 minutes away, so very conveniently located and an easy drive or Uber/Lyft ride away. We had a room with 2 beds. The room we stayed in was so...More
First, I almost never submit negative reviews but in this case I thought others should know that this hotel doesn't live up to the Best Western name and has now led me to question that standard. It does have a lovely outdoor pool area. The...More
Response from BestWesternHotels, Corporate at Best Western Heritage InnResponded 2 weeks ago
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More
I stayed at this hotel last night with my wife and son.
I was told I was being charged $199.00 + tax.
This was what was agreed upon.
I was charged $326 (I suppose this is $199 + tax +$100 deposit).
Then, on check out,...More