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28/1/2018 29/1/2018
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    Pacific Palms Resort

    1 Industry Hills Pkwy, City of Industry, CA 91744-5160
    (626) 873-7548
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    28/1/2018 29/1/2018
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    US$ 264
    US$ 159
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    Traveller (82)
    Room & Suite (48)
    Dining (13)
    Overview
    • Excellent26%
    • Very good35%
    • Average19%
    • Poor9%
    • Terrible11%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    4.0 Star Hotel
    All hotel details
    Offers from Pacific Palms Resort
    Special Price: 20% Off Regular Rates
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    Rooms
    28 Jan29 Jan
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    JPMiles / Payback Arrow
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    Reviews (333)
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    1 - 5 of 312 reviews

    Reviewed 1 week ago via mobile

    Read some good reviews about this hotel but the good things mentioned just didn't happen to us unfortunately. We're checked in to a room in a lower floor with the hotel's a/c system outside. It created some low-pitch "hum" noise which was quite annoying especially...More

    Thank IrisITL
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 1 week ago

    Thank you for your feedback, though concerning. We will review it with our executive team.

    Reviewed 2 weeks ago via mobile

    Do Not Stay Here!! The customer service there is absolutely rude and inconsiderate towards its customers. We had a few problems with our hotel room and when we asked the front desk, they showed no interest to help. Then the TV wasn't working and we...More

    Thank Teenwolfx69x
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 1 week ago

    "Awful Customer Service! " 2 days agoReviewed by Teenwolfx69x So sorry on your perceptions...please contact our Dir. of Operations for further review.

    Reviewed 2 weeks ago

    Attended an event being held at the hotel for New Years. I booked our room in advance, booking was placed easily. Called the day before to see if there were any openings for a couples massage, unfortunately couples massage was not available due to short...More

    Thank mrsgarcia400
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 2 weeks ago

    So sorry on your perceptions...we are reviewing all of this with staff to keep improviing.

    Reviewed 2 weeks ago

    Upon arrival it was WOW.....then we encountered the staff, which were non caring of our reservation not being met. Had to argue to get a roll away bed since they did not save a double bed room per our reservation. Restaurant food was not good...More

    Thank JANNETTE E
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 2 weeks ago

    Thank you for staying with us and I'm so sorry about your frustrations. The bed request in the way your reservation was made was a stated preference but could not be guaranteed. We will share our communication issues with staff however.

    Reviewed 3 weeks ago

    The property in itself, is really beautiful. And not expected, considering the surrounding industrial city area. It has a picturesque tournament golf course, where we played 18 holes. Some very challenging holes, as some of the fairways are very narrow, but exciting. The golf carts...More

    Thank Kathleen Q
    Response from Mark P, Director of Sales at Pacific Palms ResortResponded 3 weeks ago

    Thank you for your stay with us and detailed feedback. We appreciate the compliments and actually have many projects under way to keep improving. Sorry on the bed as every mattress is new this year. Best ahead to you.

    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Concierge
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Golf Course
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • US$ 164 - US$ 262 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 292
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Preferred Hotels, Expedia, Travelocity, Orbitz, Priceline, Hotwire, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Pacific Palms Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • City of Industry
    • Also Known As
    • Pacific Palms Hotel City Of Industry ,
    • Pacific Palms City Of Industry
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    Traveller (82)
    Room & Suite (48)
    Dining (13)
    Pool & Beach (9)
    Hotel & Grounds (52)
    Bathroom (5)
    Business Centre & Event Rooms (2)
    Nearby
    Nearby HotelsSee all City of Industry Hotels
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Haylie R
    20 January 2018|
    Answer
    Response from DAWNC1 | Reviewed this property |
    Yes, but if you leave the do not disturb out on the door, they wont come in, i stayed 4 days and didnt have them come in at all, just asked for fresh towels. However, with some of the new rules, i would call down to the... More
    0
    Votes
    2momstravel
    12 April 2017|
    AnswerShow all 4 answers
    Response from Mark P | Property representative |
    Thank you for your question. The actual guestroom is very similar. The key difference is that the Executive level is on the top 2 floors with better views and you also have access to the Executive Lounge on the 10th floor... More
    0
    Votes
    Room Tips
    "Ask about the room you are being booked for."
    Read review
    "Possibly ask for the mountainside view. We had the city view, which in the evening was pretty, but not so..."
    Read review
    "ask for higher floor rooms"
    Read review
    "Rooms on 10th and 11th floors facing the mountains are the best! I was able to see sunrise and sunsets!"
    Read review
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