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Pacific Palms Resort

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Pacific Palms Resort
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272 Reviews from our TripAdvisor Community

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Showing 254: English reviews
las vegas, nv
Reviewed 4 days ago NEW

The grounds are highly manicured and beautiful- golf being a top selling point. Valet was 15.00 per day. The lobby is a little confusing and plain. To my surprise they had myself and a co-worker sharing a room- they gave him a king room and us a double as due to the filming production taking place there at the time...

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Helpful?
Thank k176
Flower Mound, Texas
Reviewed 1 week ago

I stayed at this hotel for a conference. The room was very large and clean. I was very comfortable. The RED restaurant provided delicious meals and the service was prompt.The spa advertised a facial and massage for ~$160 (+). When I went to book it, I was told that I could only get the massage. I don't know what the...

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Helpful?
Thank Faye H
Tucson, Arizona
Reviewed 2 weeks ago

First the good.....the staff was friendly an very accommodating. But the room....where do I start? First it had two full beds, instead of queens. I didn't even know that a resort of this quality would even have full size. The blankets were like burlap, rough and scratchy, the toilet had a high pitch whine, that would only stop if we...

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Helpful?
Thank HarmonyJo
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

HarmonyJo, Thank you for staying with us and for your compliments about the staff/service. So sorry on the issues with your guestroom. We sent our engineering staff to check it out right away after seeing your notification today. In addition, we actually are working on some bed, water temperature and air enhancements this year. Thank you again-

Darien Center, New York
Reviewed 3 weeks ago

Pacific Palms is a well established resort with comfortable lodgings. I found the staff to go above and beyond what my expectations and they took great care of everything. Food is outstanding, as well as golf course.

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Helpful?
Thank globtratta
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you so much for your kind comments...we will share them with our staff right away!

Bakersfield, United States
Reviewed 30 December 2016

We stayed one night to attend an evening event. The banquet food was very good and the ballroom was pretty though very cold. Our room was on the 7th floor overlooking the roof and parking lot. The noise from the hotel air conditioning plant was drowned out by the noise from the room air conditioner, I recommend you ask for...

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Helpful?
Thank Lee K
Management response:

Lee K, thank you for staying with us and your compliments as well as your concerns. We coincidentally have a plan to replace all of our mattresses this year and are working on our a/c system efficiency as well.

Huntington Beach, California
Reviewed 15 December 2016 via mobile

I stayed here for an evening event, followed by a next day conference type luncheon. We did get a really good group rate..including tax, our room cost $148.00, single stay, midweek. The room itself was fine, roomy, mostly clean, quiet and with a coffeemaker. There were however, makeup stains on more than one ostensibly clean towel, which was a bit...

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Helpful?
Thank Marcie E
Management response:

Marcie, thank you for staying with us and your compliments as well as your expressed concerns. We will take each suggestion seriously and share with our staff right away to review our processes.

Boston, Massachusetts, United States
Reviewed 26 November 2016

I have stayed here before and my experience was amazing. The amenities are great. I went for a run around the hotel, then went to the pool and Jacuzzi. Went for an amazing healthy breakfast in the restaurant. Maria the omelette chef and Enrique the waiter are exceptional. They provided great service and were very friendly. On the down side...

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Helpful?
Thank Aleksandar A
Management response:

Aleksander...thank you for staying with us, your compliments and your suggestions. We appreciate it and will review with our staff right away.

North Caldwell, New Jersey
Reviewed 21 November 2016 via mobile

From check in until check out, Pacific Palms' employees make you feel as a welcomed guest. Rooms are clean and comfortable, providing a good value for this area. The AC units could stand an upgrade as the fans are not the quietest (I am in the HVAC field, so I am aware of available options). Each time I have stayed...

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Helpful?
Thank TBC1956
Covina, United States
Reviewed 11 November 2016

We had a large Christmas Party Dec 2015 at this hotel and we all booked rooms here. My room was very very spacious/roomy and clean. My bed was very comfortable. Looking forward to staying again this year for the Christmas Party. The banquet room was huge/roomy and very well attended to by the employees. The staff was also very friendly....

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Helpful?
Thank Genoveve E
Management response:

Thank you Genoveve....we appreciate and will share your compliments.

Tucson, AZ, USA
Reviewed 9 November 2016

We got a standard double room for a family of 4 because the rates for anything roomier were way too high. The beds were tiny double bed and there was barely enough room for myself and one of my kids to sleep, and I'm pretty small. The mattresses were not comfortable at all and felt like bouncy cardboard. The fridge...

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Helpful?
Thank AZ_worldwide
Management response:

Thank you for staying with us and for your kind feedback as well as your suggestions. A few clarification points and updates for you. Our mattresses are all being replaced next year. Our rooms are actually larger than is common for hotels. They are at least 400 square feet each...sorry with the 2 full size beds it felt tight for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Cima Restaurant
Cima Restaurant
Cuisines: American, Japanese, Seafood, International, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities make Pacific Palms Resort unique even among the Los Angeles resort hotel circle.We are special to business and leisure travelers because we have what both need to enjoy a stay here, including facilities for a work-related meeting or event. Being within the San Gabriel Valley, but just half an hour from downtown L.A. is another bonus all visitors can appreciate-and we haven't started describing the property itself yet!At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. It would take a long stay to sample all we have to offer: here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36 hole Industry Hills Golf Club.We also take pride in the accommodations themselves. There are 292 rooms to choose from; all of them are beautifully appointed oversized guest rooms, with balconies and fine interior furnishings.The four major airports and four major interstates nearby make getting here a breeze. Come enjoy the spa resort, events venue and restaurants of Pacific Palms Resort for yourself! ... more   less 

Additional Information about Pacific Palms Resort

Address: One Industry Hills Parkway, City of Industry, CA 91744
Region: United States > California > City of Industry
Price Range: ₹ 11,291 - ₹ 17,273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Palms Resort 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Palms Resort staff and other travellers.
9 questions
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Questions? Get answers from Pacific Palms Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not have room 422. Many issues with that room.”
 of 5 bubbles HarmonyJo, 4 Feb 2017 | Read review
“Mountain side would be better”
 of 5 bubbles leek839, 29 Dec 2016 | Read review
“All rooms are great.”
 of 5 bubbles AleksandarA_13, 26 Nov 2016 | Read review
“it is up on a hill and nice view from the hotel room”
 of 5 bubbles genovevee, 11 Nov 2016 | Read review
“Ask to be away from elevator, and get room overlooking the 1st tee.”
 of 5 bubbles Rottman, 16 Oct 2016 | Read review
5 of 5