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Pacific Palms Resort

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Pacific Palms Resort
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286 Reviews from our TripAdvisor Community

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Showing 268: English reviews
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Spokane, Washington
Reviewed 2 days ago NEW

If you have a need to hold a conference in the LA area, this is a great place to consider. Rena Renacia and Nicole Choe were wonderful coordinators for the event and saw to all of our needs. Rena was thoughtful in following up every day to ensure we were satisfied. The food was fantastic - being able to have...

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Helpful?
Thank chaseal
Milwaukee, Wisconsin
Reviewed 4 days ago NEWvia mobile

Had to stay here for three nights for business. The place is huge, empty and impersonal. Nothing nearby to see or do without a car. Room was tired, dirty, worn out and the hvac did not work so I had to keep a window open to get air. The housecleaning staff didn't even bother to clean the bathroom the first...

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Helpful?
Thank Danelle O
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you for staying with us and your compliments about our friendly staff,though we are disappointed in your feedback. FYI, we actually have many projects planned this year to freshen up our guestrooms.

Reviewed 5 days ago NEW

Nice room overlooking the golf course (they all do). I played both courses twice and was very impressed. The courses are top notch, and I frankly expected to pay more. Rental clubs are Srixons available in regular and stiff shafts. Ike course is wide and long, Babe course slightly shorter but tight. Greens had just been aerated but there will...

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Helpful?
Thank Rob C
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you for the kind feedback. We're glad you enjoyed the golf course, restaurant food, staff service and rooms Rob!

Diamond Bar, California
Reviewed 6 days ago NEW

The staff at the venue is very friendly and helpful. They are accommodating to needs and requests that we had since our company held a large event there. The rooms could use a little bit of work as they appear outdated. In my room especially, it was difficult to get hot water. Would recommend the venue to people in the...

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Helpful?
Thank potentialtravelor
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thanks for staying with us and the feedback on our friendly staff. We are actually in the midst of multiple room enhancement projects.

Los Angeles, California
Reviewed 6 days ago NEW

This review is for the Pacific Palms conference services staff. My organization held a two-day conference here last week. Jenny and her team were absolutely helpful, courteous, and professional. Requests were met in a timely manner and they cooperated well with our vendors. Jenny and her team went above and beyond to accommodate all of our needs and provide our...

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Thank ADiaz850
cow country, CA
Reviewed 1 week ago NEW

I use this hotel often for customer visits and the staff always rolls out the red carpet for our guests. From the moment our guests drive up the long steep drive dotted with magical twinkle lights and arrive at the property, they are impressed. They love the view and especially the grounds. I recommend my guests bring tennis shoes for...

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Helpful?
Thank palepinkribbon
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you so much for your business and, for the very kind and specific feedback about our staff, service and property! We will happily share your thoughts with our team right away!

Corona, California
Reviewed 1 week ago

We booked three days for a conference at the Pacific Palms in March 2017. We were doing the meeting in conjunction with two other companies in the area so we pretty much decided to book the venue sight unseen. The photos and website looked fne but once we go settled in we were extremely pleased. The staff was extremely courteous...

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Thank 7and7is
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you 7and7is! We appreciate you staying with us and your kind words about our staff, service and property. These will be shared right away.

Torquay, United Kingdom
Reviewed 2 weeks ago

You may think I'm exaggerating but if you're reading this do yourself a favour and book somewhere else. I stayed at the Pacific Palms as I had clients to see in the city of industry in LA. First impressions are impressive. You drive up the hill, park up, see the pristine golf course and enter the lobby. However, it soon...

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Thank Swiftyf1
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Swiftyf1, Thank you for staying with us and your compliments, and please know that we take your critique seriously. -We normally hear great feedback on our wifi connection and so will check on your room. Suggestion is to advise the Front Desk about this problem for a quick fix usually. -We do charge for water bottles in the room, as...

Fife, Washington
Reviewed 2 weeks ago

Stayed for weekend to play golf with my son and had a wonderful time. Best front desk service I have ever experienced. Dee went above and beyond to make an old guy confortable and let him enjoy a weekend of golf with his son.

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Thank richard u
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you so much for your kind feedback Richard and I already talked with and praised Dee who certainly remembered you and your son. Hope to see you back here before long again!

Reviewed 3 weeks ago via mobile

Nice hotel..Very clean...The view is FANTASTIC..Really close to the freeway..The Golf Course is well maintained.. The only complaint that we have is the shower curtain is very short that the water spills on the floor..

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Thank buddyNfrances
Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you Buddy...for your stay with us and for your complimentary feedback. We will look into the shower curtain in your room.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Cima Restaurant
Cima Restaurant
Cuisines: American, Japanese, Seafood, International, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities make Pacific Palms Resort unique even among the Los Angeles resort hotel circle.We are special to business and leisure travelers because we have what both need to enjoy a stay here, including facilities for a work-related meeting or event. Being within the San Gabriel Valley, but just half an hour from downtown L.A. is another bonus all visitors can appreciate-and we haven't started describing the property itself yet!At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. It would take a long stay to sample all we have to offer: here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36 hole Industry Hills Golf Club.We also take pride in the accommodations themselves. There are 292 rooms to choose from; all of them are beautifully appointed oversized guest rooms, with balconies and fine interior furnishings.The four major airports and four major interstates nearby make getting here a breeze. Come enjoy the spa resort, events venue and restaurants of Pacific Palms Resort for yourself! ... more   less 

Additional Information about Pacific Palms Resort

Address: One Industry Hills Parkway, City of Industry, CA 91744
Region: United States > California > City of Industry
Price Range: ₹ 11,595 - ₹ 16,740 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Palms Resort 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Palms Resort staff and other travellers.
9 questions
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Questions? Get answers from Pacific Palms Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the golf course.”
  • First tee, Ike course.
 of 5 bubbles D8940UProbc, 25 Mar 2017 | Read review
“Stay on higher floors”
 of 5 bubbles potentialtravelor, 24 Mar 2017 | Read review
“Ask for a corner room facing the golf course! Enjoy the breeze from the patio slider!”
 of 5 bubbles palepinkribbon, 23 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles Swiftyf1, 15 Mar 2017 | Read review
“golf course view on higher floor”
 of 5 bubbles 187richardu, 14 Mar 2017 | Read review
5 of 5