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11/06/2017 12/06/2017
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    Pacific Palms Resort

    1 Industry Hills Pkwy, City of Industry, CA 91744-5160
    Hotel website
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    Best prices for your stay
    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 198
          US$ 182
          US$ 198
          US$ 181
          US$ 198
          US$ 181
          Traveller (72)
          Room & Suite (44)
          Dining (13)
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          Overview
          • Excellent26%
          • Very good34%
          • Average19%
          • Poor8%
          • Terrible11%
          Travellers talk about
          Free Wifi
          Free Parking
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Pets Allowed
          Spa
          Wheelchair Access
          Business Centre
          Golf Course
          Dry Cleaning
          Self-Serve Laundry
          4.0 Star Hotel
          All hotel details
          Offers from Pacific Palms Resort
          Special Price: 20% off room rate
          Hotel packages
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          #1 of 3 hotels in Diamond Bar
           
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          Rooms
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          1 room, 2 adults, 0 children
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          Reviewed 2 days ago via mobile

          Pacific Palms is a large resort for conventions. It is nicely located at Cindy of Industry CA. However it looks and feels like from 20 years ago. It needs a renovation asap. It's unacceptable to have a hard time to find a way to charge...More

          Helpful?
          Response from Mark P, Director of Sales at Pacific Palms Resort

          Thank you for staying with us though we apologize for your frustration with some aspects/features. We actually are in the process of adding power and usb ports to the guestrooms and always looking into other updating enhancements. We will follow up on your other points...More

          Reviewed 1 week ago

          Booked this hotel and conference center for our annual sales meeting. In short, everything was great! Service, amenities, food (was excellent btw). Between meetings when I could go to the room, the bed was turned down for the evening and there was a bucket of...More

          Helpful?
          Response from Mark P, Director of Sales at Pacific Palms Resort

          Thank you so much for your kind compliments. We have shared them with our staff!

          Reviewed 2 weeks ago

          I enjoyed this hotel. Th staff was very accommodating and my room was clean and comfortable. One thing I found to be annoying is the elevator situation. It takes two elevators to get to the hotel rooms! I have never seen such an awkward set...More

          Review collected in partnership with this hotel
          Helpful?
          Reviewed 3 weeks ago via mobile

          I arrived at the hotel at 7:45 a.m. My room wasn't ready, and that was expected so early in the morning. I tried again at lunch, not ready. We called at 3:00, not ready. 5:00, not ready. We kept everyone in the meeting until 5:30....More

          Helpful?
          Response from Mark P, Director of Sales at Pacific Palms Resort

          So sorry on your frustration with the check-in process. Please contact our Dir. of Operations for further conversation if needed. We will share this with staff as we were not aware of this recent issue.

          Reviewed 3 weeks ago

          I made reservations through ticketsatwork, and received my confirmation. I presented my confirmation to the front desk, and was told they did not have our reservation,& because they were book we had to leave. I contact the third party & now they are stating that...More

          Helpful?
          Response from Mark P, Director of Sales at Pacific Palms Resort

          Sorry on your story...very confusing. Please feel free to contact our Director of Operations to determine the facts and gain assistance.

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          About
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Free Parking
          • Spa
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Free Parking
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Concierge
          • Self-Serve Laundry
          • Breakfast Available
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Golf Course
          Details
          • Price range
          • US$ 169 - US$ 257 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 292
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Preferred Hotels, Travelocity, Hotwire, Cheap Tickets, Orbitz, Ctrip TA, Cancelon, getaroom.com, HotelsClick and HotelQuickly so you can book your Pacific Palms Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • California >
          • City of Industry
          • Also Known As
          • Pacific Palms Hotel City Of Industry ,
          • Pacific Palms City Of Industry
          Add Photo Photos
          Traveller (72)
          Room & Suite (44)
          Dining (13)
          Pool & Beach (8)
          Hotel & Grounds (51)
          Bathroom (3)
          Business Centre & Event Rooms (2)
          Nearby
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          2.54 km away
           
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          Hacienda Motel
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          Nearby Attractions
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          Questions & AnswersAsk a question
          2momstravel
          What is the difference in rooms between deluxe king and executive king? It seems like a lot of money for the difference. Can you apply the continental breakfast voucher in the executive lounge towards the full buffet? Thanks!
          12 April 2017|
          Answer Show all 2 answers
          Response from Mark P | Property representative |
          Thank you for your question. The actual guestroom is very similar. The key difference is that the Executive level is on the top 2 floors with better views and you also have access to the Executive Lounge on the 10th floor... More
          0
          Votes
          drjones2016
          I played a Pacific Palms last week and my golf clubs were stolen. It seems like this is a common occurence at Pacific Palms. Maybe consider warning golferss in advance or taking some security measure?
          26 September 2016|
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          Rottman
          Does the concierge have access to children sitters in the rooms if the parents want to go out for the evening? If so, how much advance notice does he need?
          24 September 2016|
          Answer Show all 5 answers
          Response from Ayresfam | Reviewed this property |
          In my honest opinion I wouldn't leave my kids with anyone on their staff.
          0
          Votes
          Room Tips
          "My room was on the mountain side of the hotel, not sure what the view is like on the other side but the..."
          Read review
          "All rooms face the golf course."
          Read review
          "Stay on higher floors"
          Read review
          "Ask for a corner room facing the golf course! Enjoy the breeze from the patio slider!"
          Read review
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