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6/8/2017 7/8/2017
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    Best Western Chula Vista/Otay Valley Hotel

    4450 Main Street, Chula Vista, CA 91911
    Hotel website
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    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 235
    US$ 122
    SAVE US$ 113
    US$ 235
    US$ 123
    SAVE US$ 112
    US$ 235
    US$ 123
    SAVE US$ 112
    Traveller (25)
    Room & Suite (9)
    Dining (1)
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    Overview
    • Excellent25%
    • Very good39%
    • Average17%
    • Poor11%
    • Terrible8%
    Travellers talk about
    “circle k” (9 reviews)
    “gas station” (11 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Family Rooms
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Chula Vista/Otay Valley Hotel
    Special Offer: $10 GIFT CARD EVERY NIGHT
    Hotel deals
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (230)
    Traveller rating
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    1 - 5 of 210 reviews

    Reviewed 4 days ago

    Worst customer service ever ! 1.tried to pay in advance and I had to call a total of 11 times before hotel took the time to send a credit card authorization form. 2. Reserved 3 rooms for the week .All reserved rooms were requested with...More

    Review collected in partnership with Best Western
    Thank jselectricservs
    Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 2 days ago

    Dear Mr. Vasquez, I understand how frustrating it can be to not receive the customer service you expect. therefore, 1. We apologize for not sending you a credit card authorization in a timely manner. 2. We apologize for not meeting your room type request. i...More

    Hotel's Favourite
    Reviewed 3 weeks ago via mobile

    Clean, comfortable, super friendly, helpful staff. We will definitely stay here again. Very accommodating. Breaks was very good. Eggs, sausage,ham,rice,chili relanos,waffles,etc. Even during peak season this place was reasonable. Right off the freeway. Easy to get in and out. Driveway right beside circle K. You...More

    Thank Jennifer S
    Reviewed 3 weeks ago

    Called ahead to reserve a room since we are disabled. When got there they had given my room away plus they stuck my family and I in a garbage looking room. Carpet was wet and falling apart. Ceiling look like water was gonna fall down...More

    Review collected in partnership with Best Western
    Thank F8841WQsteveb
    Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 3 weeks ago

    Dear Steve, We apologize for the problems that occurred during your stay. We continuously inspect rooms to make sure we give our guest the best service. unfortunately we encountered a problem with our property system and you received a room that was not ready for...More

    Reviewed 3 weeks ago

    Its an average hotel with basic amenities. Breakfast is okay. Not the best but not the worst in quality. If you are just gona spend a night at the hotel then its worth it for but not worth staying more than that for the priceMore

    Review collected in partnership with Best Western
    Thank H7354CMkarenb
    Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 3 weeks ago

    Dear Guest, We appreciate your comments. We are happy to learn that you enjoyed your stay. We would like to invite you to visit us again and give us the opportunity to wow you. We pride in offering good service and we want to make...More

    Reviewed 3 weeks ago

    We expected to go inside to check in the reception, but ended up doing it on the side of it, because we came in late at night (possible security reasons). We were given the room right by the freeway, which was loud. We saw hair...More

    Review collected in partnership with Best Western
    1  Thank genkup
    Response from Bestwestern8555, Manager at Best Western Chula Vista/Otay Valley HotelResponded 3 weeks ago

    Dear Guest We apologize for not meeting your expectations. We work very hard to make sure that our guest feel welcome from the moment they step into our doors. We also continuously check and test all the amenities in the room to make sure they...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Multilingual Staff
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 93 - US$ 262 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 118
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Best Western, Travelocity, Hotwire, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Best Western Chula Vista/Otay Valley Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Chula Vista
    • Also Known As
    • Holiday Inn Chula Vista ,
    • Chula Vista Holiday Inn
    Add Photo Photos
    Traveller (25)
    Room & Suite (9)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (10)
    Bathroom (3)
    Business Centre & Event Rooms (2)
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    Ask a question
    Questions & Answers
    Adriana C
    26 September 2016|
    Answer
    Response from JBA_2001 | Reviewed this property |
    18
    0
    Votes
    Room Tips
    "Not facing fwy."
    Read review
    "Avoid room 138, the smoking room. Second floor rooms are more quiet."
    Read review
    "If you do not smoke be sure to request a Non Smoking room. Rooms more quiet on the side facing the Gas..."
    Read review
    "Be sure you get a non smoking room as the others reek!"
    Read review
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