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Extended Stay America - Los Angeles - Chino Valley

131 reviews
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Traveller (24)
Room & Suite (22)
Dining (1)
Overview
  • Excellent59%
  • Very good19%
  • Average6%
  • Poor7%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Family Rooms
Kitchenette
Multilingual Staff
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (131)Write a Review
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There are newer reviews for Extended Stay America - Los Angeles - Chino Valley
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All reviewsfront deskfull size refrigeratorlaundry roomgranola barschecking insouthern californialobby areaa great place to stayeach morningrooms were cleanfreewaydryerpets
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11 - 15 of 127 reviews
Reviewed 6 July 2017

Our bathroom reeked of sewer smell coming from the shower drain. When I reported it, the staff informed me that plumbers had already fixed the issue. No one checked apparently. There was no breakfast, at least one for children, and the room was musty, maybe...More

Review collected in partnership with Extended Stay
Thank Olmyone
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 7 July 2017

On behalf of the entire team, please accept our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we're addressing this with our head of housekeeping. We have checks and balances in...More

Reviewed 18 June 2017

We always stay in this hotel for my son's baseball tournaments but this stay was the most disgusting stay we ever had. Room was dirty...bed sheets and floor had hairs all over and a dirty bath towel in between the cleans ones. Won't be staying...More

Review collected in partnership with Extended Stay
Thank N7862Md26
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 20 June 2017

Thanks for choosing us once again. We failed you in the most basic way by not providing a clean and comfortable room this time, and we sincerely apologize for the inconvenience it caused. Your comments will be shared with our housekeeping team to ensure this...More

Reviewed 16 June 2017

The hotel was just okay. There was nothing telling me that I wanted to come back and stay again. Perhaps it was because we only stayed one night. Extended stay was not our first choice, but it was what was available on short notice and...More

Review collected in partnership with Extended Stay
Thank 665maryjaynem
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 18 June 2017

We appreciate your stay and for taking the time to leave your feedback. It’s our pleasure knowing you enjoyed being with us and loved our location being so close to many points of interest in our area. We hope to welcome you back soon. Sincerely,...More

Reviewed 14 June 2017

hard to locate, smell wet rug, they offer free breakfast but no fruit, egg, and juice for the kids on a breakfast, no breakfast table for the guest on the lobby. they dont clean our room. not enough parkingMore

Review collected in partnership with Extended Stay
Thank zosimoq2017
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 15 June 2017

We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Kindly be assured, we are taking immediate steps in an effort to improve our performance going forward. Please consider...More

Reviewed 13 June 2017

Family travel together for summer vacation to attend the graduation of friends. This also included sight seeing in southern california. This would be a good choice of a budgetary accommendation for the family size of 4 persons. Morning coffee and simple breakfast are being served...More

Review collected in partnership with Extended Stay
Thank Howarad C
Response from 00esa, General Manager at Extended Stay America - Los Angeles - Chino ValleyResponded 14 June 2017

Thank you so much for confirming to others that what a great choice Extended Stay America - Los Angeles - Chino Valley is! We strive to provide an outstanding experience to our guests all at a great value, and we are delighted to know we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast included
Meeting Rooms
Room amenities
Microwave
Details
Price range
US$ 91 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 91 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (22)
Dining (1)
Questions & Answers
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melisa r
29 April 2016|
AnswerShow all 2 answers
Response from Jim C | Reviewed this property |
Pretty much everything. Their website had a list for me and a handout upon arrival. Phone any of them as they all have the same arrangement.
0
Votes
Kilikini L
23 February 2015|
AnswerShow all 3 answers
Response from Jessica E | Reviewed this property |
Microwave and coffee maker
0
Votes
Room Tips
"free wif fi but if you want high speed it is $4.99 a night"
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"Rooms were clean. Fresh towels available as needed. Bed was a little uncomfortable and freeway noise was a..."
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"Do not get a room next to the back door, there is a constant flow of people slamming the door."
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"Ask for room away from freeway for less outside noise."
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