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The hotel was very nice. The staff was professional and courteous. The bar was great for a quick bite and the workout room was laid out well. All accommodations were excellent. I would definitely stay here again.
1 Thank Darin S
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 8 December 2016
The location is convenient (a block from Trader Joe's) and close to family for us. Even so, I wouldn't stay there again. I've never before had the experience where the service at a hotel was so poor, it ruined the hotel. Our four days was...More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 31 October 2016
Thank you for your recent visit and vital feedback provided. I am very sorry to hear that we fell short in many areas. It is a surprise to find your door opened when you returned, it is not common at our hotel and the team...More
The good outweighs the bad so I'll start with the positives first. The hotel is big, reasonable pricing, great staff, free parking, and across the street from a shopping center which was convenient. The restaurant in the hotel offers decent food as well if you...More
Thank Chisholm L
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 14 November 2016
Thank you for sharing your recent experience with us. It’s always nice to hear our guests received great service, enjoyed the good food and accommodation. I appreciate your honest feedback about our guest rooms and the clumpy pillows – they have been replaced already. The...More
I booked the room 3 days in advance since I had an event to attend. Upon my arrival in the lobby I was very pleased with what I seen. I was excited since it looked like I would be enjoying my stay! Unfortunately that's where...More
Thank Rosie C
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 12 October 2016
Thank you for your honest feedback and please accept my deepest apology for not having a room for you when you arrived, forcing you to find other accommodations. The hotel was faced with an unavoidable oversold situation, which is very unusual. I sincerely regret the...More
The room was ok. Not great, ok. I expected better from a Sheraton. The main reason for the 3 vs 4 stars was the air conditioner. The temp was 78 when we got to the room, maintenance was there twice and we simply gave up....More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 8 October 2016
Thank you for your feedback regarding your recent stay. I am very sorry to hear that the air conditioning was a problem during your stay and I wish a room change was an option for you when it happened. I appreciate receiving feedback on your...More
US$ 154 - US$ 275 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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