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BEST WESTERN Carmel's Town House Lodge

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#14 of 25 Hotels in Carmel
Certificate of Excellence
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BEST WESTERN Carmel's Town House Lodge
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591 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Carmel's Town House Lodge
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Showing 473: English reviews
Westbrook, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2016

poor condition of hotel. heating system runs all the time with extreme heating noise. Informed this was a normal problem and hotel would provide ear plugs if we could not sleep.I would never go back here and would not recommend to any one else,There were other customers complaining about the same problems.

Review collected in partnership with Best Western

Helpful?
Thank Marie B
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Marie,, Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope you give us an opportunity to host you next time you... More 

Guaynabo, Puerto Rico
Level Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 August 2016 via mobile

Not cheap but excellent location. Price is somewhat standard for not hacing reservations. But room was nice and clean. They offer good continental breakfast which is a plus and compensates. Front desk service and personnel where excellent. It is Carmel, no A/C in rooms but they have a fan for air circulation.

Helpful?
Thank Wilfredo M
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

ear Guest, Dear Wilfredo, Thank you for taking the time to post your wonderful review and for sharing your experience with fellow travelers. We are delighted to know you had a wonderful stay and appreciated our very convenient location. Our staff strives to go above and beyond for all of our guests to make sure they feel at home. Great... More 

Goldrush County, California
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 22 August 2016 via mobile

Fortunately we were able to secure a last minute room for the Concours weekend. For $500 a night we had a queen size bed in a small room. Everything was very clean and maintained but the room was small. The location couldn't be beat. The price gouging that weekend is a little distasteful but expected. The management did a great... More 

Helpful?
Thank knowleshill
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest Thank you for staying with us and for the 4 Star review. Very glad to hear that your stay at Carmel's Townhouse Lodge experience was so enjoyable.We are also please to hear that you enjoyed our guest rooms and location itself. We appreciate all of the kind comments and will look forward to your next visit. More 

Windermere
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 August 2016

Very basic lodging and you pay dearly for the convenient location. Free parking and free breakfast. Breakfast choices were mainly continental style. Very small swimming pool. Room temperature was difficult to regulate.

Helpful?
Thank bjp941
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest- Thank you for staying with us and for the 3 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. More 

Scottsdale, United States
2 reviews
Reviewed 19 August 2016

Great location, within walking distance of beach, restaurants and shopping. Room was small but clean, limited parking. Lumpy mattress. Breakfast included, area was small with limited seating, got crowded, food was good. Friendly staff. Price was as expected for the area.

Review collected in partnership with Best Western

Helpful?
Thank Dena Q
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Dena, Thank you for taking the time to post your wonderful review and for sharing your experience with fellow travelers. We are delighted to know you had a wonderful stay and appreciated our very convenient location. Our staff strives to go above and beyond for all of our guests to make sure they feel at home. Great service, cleanliness... More 

st-lazare
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 August 2016

We chose this hotel because all the other hotels in Carmel were too expensive or full. I was a little worried because it was a Best Western and usually I do not stay in those kind of hotels. I was pleasently surprised when we checked in. The room was nice and clean. The bathroom was clean. The staff in the... More 

Helpful?
Thank juestlazare
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, Thank you sharing the experience of your stay at our hotel . We are pleased that you stayed with us again during your visit to Carmel and you found our rooms to be clean and comfortable. We are very proud of our “awesome” staff and I am glad they took good care of you. We are working on... More 

Ormskirk, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 August 2016 via mobile

We had the family suite in the hotel and we were grateful for the extra space it gave. The room has 2 bedrooms and 2 bathrooms. The staff are friendly and helpful. The room and facilities are clean and well looked after. The 4 star rating is only due to the tiny breakfast room which does get very congested. There... More 

Helpful?
Thank Silverdoc73
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, it gives me a great pleasure to read a review such as your own. Thank you for taking the time to write and sharing your experience for your stay at Best Western Carmel's Townhouse lodge. We are thrilled that you enjoyed our family suite and our services from our staff. Thank you for your compliments to our staff,... More 

London, United Kingdom
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 August 2016

Carmel is quite expensive, so this represents good value. We had to pay $10 for a rollaway bed. Parking was free and easy - grateful for that after a long drive. Basic room, quite crowded - but we knew that. Clean and tidy, including the bathroom. The breakfast room is tiny, so this could be a problem - although it... More 

Helpful?
Thank Steve S
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you for your four star review, we are delighted to hear that you found a good value for your stay in Carmel. Our staff takes a lot of pride in services to enhance guest experience and I glad you were able to experience it. We look forward to the pleasure of serving you again soon. More 

Seattle
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 August 2016 via mobile

This hotel is right in the heart of Carmel! The location is such a plus so you can walk everywhere! Our room was very nice. The front desk staff were very friendly and helpful. We enjoyed the complimentary beeakfast. I would highly recommend this hotel if visiting Carmel!

Helpful?
Thank sandpailkids
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your... More 

Level Contributor
3 reviews
Reviewed 20 July 2016

Was a nice place to stay. Great location. The rooms are a bit dark, it is difficult to put on make up, there are no mirrors that make it easy to do that. The front desk was lovely, and very helpful. Tried to call the Lodge to notify them that we were going to be late, and had to spend... More 

Helpful?
Thank Carole F
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Carole, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am delighted that you enjoyed our staff service and location.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 

Additional Information about BEST WESTERN Carmel's Town House Lodge

Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Region: United States > California > Monterey County > Carmel
Price Range: ₹ 7,403 - ₹ 19,467 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Carmel's Town House Lodge 2.5*
Number of rooms: 28
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Also Known As:
Best Western Carmel`s Town House Hotel Carmel
Carmel Best Western
Hotel Style:
#3 Business Hotel in Carmel
#16 Romantic Hotel in Carmel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Carmel's Town House Lodge staff and other travellers.
4 questions
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Fairhope, Alabama
over a year ago
Naples, Florida
over a year ago

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Questions? Get answers from BEST WESTERN Carmel's Town House Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Light sleepers will want a room far away from street corner. Definitely not room 220!”
 of 5 bubbles CL658, 24 Sep 2016 | Read review
“No elevator and it's quiet, so you may prefer ground floor”
 of 5 bubbles H9412VIsteves, 11 Aug 2016 | Read review
“We like second floor to avoid walkers above us. All rooms face central parking.”
 of 5 bubbles Kathy984, 31 Mar 2016 | Read review
“Maybe second level and probably making the reservation by phone.”
 of 5 bubbles 555lucd, 21 Mar 2016 | Read review
“we noticed that the rooms on the 2nd floor near the sunroom do not have a window out to the ocean. we recommend rooms 212, 210 and 214.”
 of 5 bubbles kellisima, 27 Nov 2015 | Read review
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