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Sheraton Carlsbad Resort and Spa

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#15 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,195 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Carlsbad Resort and Spa
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Showing 1,165: English reviews
Seattle
Reviewed 5 weeks ago via mobile

We stayed for a weekend. Very helpful & friendly staff! Valet parking & front desk A+. Clean, comfortable room. Nice desk area with outlets. Beautifully landscaped property, which was festively decorated for Christmas. Pool area is gorgeous. I used the complimentary shuttle which was So nice/convenient! Would definitely return/recommend to others.

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Helpful?
Thank SeattleBoraBora
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear SeattleBoraBora: We are delighted you enjoyed our festively decorated resort! We aim to glitter, glow, and swirl with holiday cheer and happiness throughout! It has even been said that Good ol' St. Nick has been spotted adoring our resort pool as well ;) Hope to see you again in the upcoming New Year!

Las Vegas, Nevada
Reviewed 11 December 2016

I stay here for one night just to check it out. I have to drive 30 miles to my job site. I arrive around 9PM. The signs are pretty good showing directions to self parking, which is $15. It is pretty close to the main entrance. Check in was easy. I am a Platinum member and I used one of...

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Helpful?
Thank Tom Y
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Tom Y: Thank you for the feedback on our resort. We hope the next time you stay with us, you will allow us the opportunity to show you where the popup power outlets are located at on top of the desk for charging phones, laptops, etc.. They can be a bit tricky to locate if they're in their down...

Chicago, Illinois
Reviewed 29 November 2016

This is a beautiful hotel with manicured grounds. You can choose your parking: valet or self-park. There is a charge for both. Self-park has an underground garage and outside parking in two areas. Very convenient. There are complementary USA Today in the lobby. This property is close to many things including shopping(Carlsbad Outlet Center), golf(Crossings) and LEGOLAND. The hotel actually...

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Helpful?
1Thank ted40
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear ted40: Who needs our complimentary USA Today with a thorough report like that! Well done!And thank you for sharing such a wonderful and thought out review that I'm sure many will find helpful! We sure hope your travels find you this way again soon to review some beautification projects we have planned for the upcoming new year! We think...

Dallas, Texas
Reviewed 28 November 2016

This hotel is amazing and is right next to Legoland. We stayed here for 3 nights and room service was good and no outside sounds into the room. Got a room with two queen beds and it spacious enough for kids to play. Only complain is that underground parking is very limited and you can park anywhere outside.

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Helpful?
1Thank jaado1
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear jaado1: We are delighted you enjoyed your 3 night stay with us and hope you enjoyed the twinkle of newly energized lights adorning our resort for the holiday season! We look forward to your quick return soon! Happy travels to you and yours!

Perth, Australia
Reviewed 15 November 2016 via mobile

This is a beautiful hotel, it has it's own entrance to Legoland, 24 hour pool, spa and gym access The rooms are spacious and clean, there were 5 of us in one room and we had 2 queen beds, a roll away and a balcony overlooking the pool The staff at the restaurant are all amazing people that are truly...

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Helpful?
Thank lee b
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear lee b: We couldn't agree more! Our food and beverage teams are truly a joy (and to work with)! So, thank you for the kind words! We will be sure to share your review with the team! ;)

Monroe, Louisiana
Reviewed 15 November 2016

Stayed at the Sheraton Carlsbad October 19 -21, 2016. The staff was helpful and polite. Used the shuttle to get around while my husband was in meetings. Short drive to the outlet mall and Carlsbad. This hotel is very close to Legoland. Wished my grandchildren had been with me. Beautiful location. Took a long walk each morning after a Starbucks...

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Helpful?
Thank bayoubaby899
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear bayoubaby899: Yes! You should! Your grandchildren would love our private entrance to LEGOLAND for Sheraton guests only! Guaranteed to make them feel like a little prince or princess for the day! ;) See you (and your grandchildren) again soon!

San Diego, California
Reviewed 15 November 2016

The internet is inconsistent and keeps throwing you out. The business center printer didn't work. The drink dispensing machine on our floor didn't work. We had to replace the mini fridge. The front desk staff were unfriendly and couldn't care less about our problems. Room cleaning wasn't done until we called for it and essential supplies were not provided. Despite...

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Helpful?
Thank AttyAnne12014
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear AttyAnnel12014: Thank you for taking the time to review our resort and letting us know about your stay. We too are highly disappointed in the service you felt you received. This is certainly unacceptable and not the level in which we have come to be know for. We'd like to discuss this further and get a bit more detail...

California, USA
Reviewed 10 November 2016

Wonderful resort with private walk in entrance to Legoland. Family friendly numerous pools and hot tubs. Main hotel has underground parking (electric charging stations). Nice restaurant twenty/20 with great breakfast options. Not a beach resort! but just a short drive away. I stayed here one night after the Carlsbad Fair event (twice a year) Highly recommended for families with small...

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Helpful?
Thank MeuterMedia
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear MeuterMedia: Thank you very much for the high recommendation! We'd like to recommend that you and your family come back again very soon to once again review our resort and all the wonderful enhancements and improvements we're doing all for you! Our guest! Whether for families looking for some "Legofun" or couples looking for a romantic escape or simply...

Tamborine Mountain, Australia
Reviewed 9 November 2016

Were a little surprised to find the hotel several miles inland from the coast. Photos show images looking over the ocean, but you have to be fairly high up to see it. The room was clean, large and comfortable and the bed in a Sheraton is always beyond what you could every want. Like floating on a cloud. Disappointing was...

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Helpful?
Thank Alan O
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Alan O: Thank you for your review! We're sorry to hear your in-service preferences and expectations were not met. We are more than delighted to furnish your room with fully stocked mini-bar, glassware vs our Starbucks carry out to go cups, and certainly plates and utensils to dine in your room should you so desire to. We hope the...

Houston, Texas
Reviewed 4 November 2016

It's connected to Legoland with own private entrance so perfect if you have young children that may need a nap during the day. Accommodations were nice as it had a heated pool, golf course and private parking. Rooms were spacious, comfy and nice to have a mini-fridge in room.

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Helpful?
Thank Chuckie_16
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Chuckie_16 Great on point review! Looking forward to your return stay soon! Happy travels :)

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Price Range: ₹ 12,492 - ₹ 20,684 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#5 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
16 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
USA

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Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing pool”
 of 5 bubbles ted40, 29 Nov 2016 | Read review
“Garden side (east facing) would be quietest. West facing might have ocean views but it is also the vast open carparking area.”
 of 5 bubbles alano76, 9 Nov 2016 | Read review
“Rooms facing the north east don't have much scenery to look at”
 of 5 bubbles Hickson_Chen, 1 Nov 2016 | Read review
“I found the hotel to be fairly quiet overall, but some rooms overlook the pool, which could be noisier.”
 of 5 bubbles MacyandDan, 29 Oct 2016 | Read review
“You want a room in Building 1”
 of 5 bubbles Vecchio7, 15 Oct 2016 | Read review
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