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Sheraton Carlsbad Resort and Spa

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#15 of 36 Hotels in Carlsbad
Certificate of Excellence
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Sheraton Carlsbad Resort and Spa
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1,195 Reviews from our TripAdvisor Community

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Showing 1,165: English reviews
Fort Worth, TX
Reviewed yesterday NEW

We stayed here with the kids for a Legoland vacation. The hotel is nice and a 2 minute walk to Legoland with your own personal entrance. We stayed in January so we didn't get to take advantage of the pool and resort etc which looked nice but it was just too cold. That did make the $18 resort fee hard...

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Helpful?
Thank mdr9
San Diego, California
Reviewed yesterday NEW

We live locally but decided to stay at the Sheraton Carlsbad for a couple of nights while we visited Legoland. Here's what we liked: - Very easy access to Legoland - Clean and spacious rooms - 20/Twenty Grill was enjoyable - Prompt housekeeping service and response to requests - Valets were very courteous Did not like: - Hotel did not...

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Thank jl0ve
Reviewed 5 days ago NEW

The grounds, rooms, lobby and (our) views at the Sheraton Carlsbad Resort and Spa are beautiful. We went in mid-November for a family getaway and had a great experience. Carlsbad is such a cute town and it was a very central place to stay for southern California - we really got to see a lot of places by staying between...

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Thank NinWestKelowna
Reviewed 1 week ago via mobile

We checked in yesterday afternoon. The hotel lobby is very nice and well designed. Friendly staffs at the front door and check-in counter. As a Platinum member of SPG, I was given a room on the SPG floor (third floor). The other benefit was $32 credit towards breakfast at a very nice restaurant with friendly staffs. The room was large,...

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Helpful?
Thank chi z
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Chi Z: Thank you for your review of our property. We look forward to seeing you return soon! Cheers!

San Francisco, California
Reviewed 2 weeks ago

Incredible grounds just a short drive to the beach and towns north of San Diego. The hotel itself was spectacular, the room was huge and just what we needed! Only downside- the hotel is right by legoland so we were awoken at 7 am to screaming kids. Assuming this is pretty standard considering the proximity to Legoland. Otherwise, great stay...

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Helpful?
Thank tamar93
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear tamar93: Are you sure the screaming you heard wasn't from the other adult guest displaying their enthusiasm and excitement for the spectacular room they may have been given? One can never be too sure, as excitement seems to be a contagious thing around here... at any age! ;) Hope to see you back soon!

San Francisco, California
Reviewed 2 weeks ago

I stayed at the Sheraton several nights with my children while visiting Legoland. This is definitely the nicest Sheraton I've experienced. The property used to be a Ritz Carlton, and it shows. From the impeccable grounds to the flawless customer service, this hotel is in a class of its own. Our room was large and nicely appointed. We had a...

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Helpful?
Thank Erin74
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Erin74: Thank you for your wonderful review and validation to our team that work hard day in and day out to do what they do everyday for our guests! Thank you for noticing and verbalizing the team's efforts! We will definitely share your praise with them!

Tucson, Arizona
Reviewed 2 weeks ago

While the hotel is attractive on the surface, the overall experience was completely disappointing. Starting from the moment we arrived, there was exactly one front desk attendant who was helping an angry customer for about 10 minutes. When I came in the lobby a bit later to ask a question there were exactly zero employees around - no front desk...

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Helpful?
1Thank ncinaz
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear ncinaz: We are sorry to hear that we may have failed in a few areas during your stay. All points have been addressed with our senior management team and front desk team. While we strive to have every team member out and upfront at all times, sometimes things happen beyond control. Especially during cold season... :( We hope the...

Portland, Oregon
Reviewed 2 weeks ago

Like others with low review scores I agree that the Sheraton Carlsbad has poor customer service, both with their front desk and management. The thing that really bugs me though is that they add $28.00 in hidden fees: $12 Parking - when there is plenty of public space - they go so far as to block them off so people...

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Helpful?
Thank junkforjeff
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear junkforjeff: Thanks for sharing your concerns and view of our resort and parking fees. We are truly sorry our valet staff failed to communicate the coned off - (as well as some designated spots that may not have been marked for overflow valet parking) are used to valet park those guests that would rather valet their vehicle then park...

Los Angeles, California
Reviewed 3 weeks ago via mobile

Not much to complain about other than the physical design of the building. We have small kids ourselves and I suspect we're more tolerant than most when it comes to noise, but this has been a cacophony of thumps/thuds all night, first from directly above us but now also from the sides. Mostly kids running/playing, which - again - is...

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Helpful?
Thank HighDrive
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear HighDrive: Thank you for sharing and for understanding how every thump, thud, and POW can often disturb others around. Even when having kiddos of your own... we wish everyone was as conscientious as you so THANK YOU for reminding us all!

Santa Cruz, California
Reviewed 3 weeks ago

Just to emphasize 2 points about this property. For those of you visiting Legoland with small children, this place is so fantastic because you can avoid the 24/7 chaos of the Legoland Hotel and find some quiet respite in between your visits to Legoland. This has been mentioned in other reviews but as a grandparent, this CANNOT BE EMPHASIZED TOO...

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Helpful?
Thank Edward L
Sheraton C, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Dear Edward L: Wisdom is born in the experience of a grandparent... thank you for sharing yours! ;)

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 

Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Region: United States > California > Carlsbad
Price Range: ₹ 12,492 - ₹ 20,684 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton
Hotel Style:
#5 Spa Hotel in Carlsbad
#5 Business Hotel in Carlsbad
#10 Romantic Hotel in Carlsbad
#13 Family Hotel in Carlsbad
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Carlsbad Resort and Spa staff and other travellers.
16 questions
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Portland, Oregon
over a year ago
San Rafael, California
over a year ago
USA

See all questions (16)

Questions? Get answers from Sheraton Carlsbad Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing pool”
 of 5 bubbles ted40, 29 Nov 2016 | Read review
“Garden side (east facing) would be quietest. West facing might have ocean views but it is also the vast open carparking area.”
 of 5 bubbles alano76, 9 Nov 2016 | Read review
“Rooms facing the north east don't have much scenery to look at”
 of 5 bubbles Hickson_Chen, 1 Nov 2016 | Read review
“I found the hotel to be fairly quiet overall, but some rooms overlook the pool, which could be noisier.”
 of 5 bubbles MacyandDan, 29 Oct 2016 | Read review
“You want a room in Building 1”
 of 5 bubbles Vecchio7, 15 Oct 2016 | Read review
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