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A note from Quality Inn and Suites Capitola By the Sea
Updated 02/06/20
About
#3 of 4 B&Bs / Inns in Capitola
Location
Cleanliness
Service
Value
Nestled between the endless beaches of Capitola, CA and the lush Santa Cruz Mountains, the Quality Inn(R) & Suites Capitola By the Sea is surrounded by famous wineries, golf courses and state parks. This Capitola, CA hotel is only minutes away from popular attractions like Pleasure Point, Seacliff State Beach, Capitola Village, Wharf and Beach, Mystery Spot and Monterey Bay Aquarium.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Business Centre with Internet Access
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Outdoor pool
Breakfast available
Vending machine
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
73Somewhat walkable
Grade: 73 out of 100
41Restaurantswithin 1 km
4Attractionswithin 1 km
148Reviews1Q+A29Room tips
Reviews
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There have been some improvements since last year. This time our room had a screen on the sliding glass door, thus preventing insects from entering. Also, this time it seems the Covid restrictions have been relaxed because there was breakfast (cereal, fruit, yogurt, waffles, toast, no eggs or other protein). There was instant oatmeal but only the sugary flavors were on offer. The bathtub has some sort of no slip treatment. Again, the room was clean and comfortable, the service was good. We plan to return.
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Quality Inn and Suites Capitola By the Sea
Responded 20 Jun 2022
Dear Elizabeth, Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions on those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Property's Favourite Review
Stayed 1 night during road trip. Rooms were comfy and clean. Was in room 104, ground floor close to the vending machines. No issues. Slept well. A/c worked great and staff was friendly. For the price and quality it was comfortable for what it was. Had a car and drove around rather than walked but everything was so closeby. The beach, Trader Joe’s and target were all 5 min. away and 20 min. from nearby redwood park. Would recommend. Breakfast was very bare but had the Activia yogurt and some packaged baked goods.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Manager, General Manager at Quality Inn and Suites Capitola By the Sea
Responded 20 May 2022
Hello Guest, Thank you for the stay and the positive comments. It is nice to know that you had a satisfying experience. But still we shall work on your observations.We are privileged to have guests like you. Looking forward to welcoming you back again. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property has many plants and flowers, so it's quite pleasant and we'd definitely stay again. It is set away from the street and is therefore quiet and peaceful. The second floor room was comfortable, clean, had a mini-fridge, microwave, bathtub. All second floor rooms have a balcony. Be aware that there is no elevator. Unfortunately, there is only a sliding glass door leading to the balcony, and no screen; this means the only way to get fresh air is to open the glass door and there is no way to prevent insects from entering. The property is definitely more than a 10-minute walk from the beach. The rate was about $300, so the room safe fee seriously feels like nickel-and-diming. Also, I realize they have grab-and-go breakfasts because of Covid, but they should offer something hot such as instant oatmeal. The staff was very polite and friendly. The highly recommended and popular-with-locals Gayle's Bakery & Rosticceria is within walking distance. You can get pastries, lunch & dinner dishes such as poached salmon, spaghetti, chicken salad sandwiches, soup, salad, etc.…
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Quality Inn and Suites Capitola By the Sea
Responded 6 Sep 2021
Dear Guest, Thank you for commenting. We are thrilled to note that you liked the friendly staff service, comfortable room and nice amenities. Guests who stay with us are delighted in most cases. We're confident in our abilities and guest experience and always strive to be the best hotel in the area. We value your presence and request you visit our property once again. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The "10 min" walk to beach may be correct as it is mostly downhill; however, the walk back took us over 25 minutes uphill most of the way! There is a $1.50 per day charge for use,of the in room safe!! This is buried in the certifications about no smoking in the room and no pets!! the fee can be reversed if requested at checkout if you see it among the other fees and taxes. Our rate was $339.00 over a 4th of July weekend, but the additional $1.50 fee is baffling with those room rates!! The rooms were acceptable and clean. Only one set of large bath towels per guest.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Quality Inn and Suites Capitola By the Sea
Responded 5 Jul 2021
Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very serious and if necessary we will take immediate action. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The first room we got was right next to the laundry room and the workers were doing mounds of laundry (it was piled outside on tables and chairs) and the noisy machines were going non-stop. We requested a different room which was very dingy. The people in the next room were very loud. The sliding door to the tiny patio had no screen so we couldn't leave it open and the road noise was constant. The tv remote didn't work. the water was terrible tasting, and there were ants in the bathroom. There was an unpleasant odor in the room.
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Quality Inn and Suites Capitola By the Sea
Responded 29 Jun 2021
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean rooms. Comfortable bed. Small balcony with broken chair. Quiet location away from the crowded Capitola beach area however our busy neighbors upstairs sadly stayed 2 nights. Our trip was spontaneous which means we were happy to find a vacancy during Watsonville car race weekend. Breakfast was bagged muffins and Peets coffee with flavored creamer. Little Tampico Mexican restaurant is 2 minutes away and offered indoor dining and food arrived quick to our table. Overall, we would stay again.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, General Manager at Quality Inn and Suites Capitola By the Sea
Responded 28 Sep 2020
Dear Guest, Thank you for your recent stay at our property. Glad to note that you had a nice experience. We will take your comments for further improvement. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We choose to stay at Quality Inn & Suites in Capitola because of the value pricing and high reviews. We were, however, worried about traveling during the pandemic. We were put at ease the moment we arrived. Mr. Ank Patel, the hotel manager, made sure our room was properly sanitized and clean. He was very accommodating to my requests and the housekeeping and hotel staff were very friendly. We had a room with two queen beds and a balcony. The room was spacious for the three of us and we liked that it had a microwave and refrigerator. Even thought the hotel is located near the freeway, it was very quiet at night. Beds were very comfortable too! We brought our bikes and had fun riding them to Capitola village, which is very close. We will definitely come back again next year!…
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Date of stay: July 2020
Value
Service
Sleep Quality
Room Tip: Corner rooms are very spacious. Upstairs rooms are very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dan Patel, Owner at Quality Inn and Suites Capitola By the Sea
Responded 13 Jul 2020
Hello Sandra, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay was ok. Not what I expected, though, from the online descriptions. Name of hotel is Quality Inn & Suites Capitola By The Sea. Well, this hotel is NOT by the sea, even though it's implied in the name. It is actually about 1 mile inland. There is no elevator, so if you like to stay on the top (2nd) floor, you must carry your luggage up the stairs -- and back down again. Breakfast was closed due to CV19. Building is on the older side, but our room had been decently remodeled. Staff was nice and helpful.
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from qualityinncapitola, Hotel Manager at Quality Inn and Suites Capitola By the Sea
Responded 24 Apr 2020
Hello Guest, Thanks for the stay and the feedback. Our apologies for the unsatisfactory stay. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again, Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this property for business and it was a great location being close to freeway but also only minutes to the beach area. Very quiet and great breakfast choices, hot coffee, juices and very well maintained throughout breakfast hours!
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Date of stay: October 2019Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from qualityinncapitola, Hotel Manager at Quality Inn and Suites Capitola By the Sea
Responded 28 Oct 2019
Hello Mark, Thanks for your stay at the Quality Inn and Suites Capitola By the Sea. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was clean, and staff and service were fine. However, room was listed as handicap accessible, and it does not meet ADA standards. There are no handrails for the toilet, and no roll-in shower. The tub is positioned so that it was impossible for a caregiver to assist the handicapped person into the tub, if she could have stepped over the 12 to 14 inch edge, which she could not. Heater controls are behind a chair and not accessible to the handicapped person. When the problem was brought to the attention of the front desk, the attendant said the owner was aware of the problem, and was planning to make some modifications. We were given a partial refund, but that doesn't fix the problem for our stay or for handicapped guests in the future.
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Date of stay: October 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from qualityinncapitola, Hotel Manager at Quality Inn and Suites Capitola By the Sea
Responded 25 Oct 2019
Dear Valued Guest, Thanks for your stay at the Quality Inn and Suites Capitola By the Sea We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. I hope you will reconsider. Sincerely, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$183 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the capitola hotel capitola
LOCATION
United StatesCaliforniaCapitola
NUMBER OF ROOMS
55
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Claim Your Listing Frequently Asked Questions about Quality Inn and Suites Capitola By the Sea
Which popular attractions are close to Quality Inn and Suites Capitola By the Sea?
Nearby attractions include Capitola Historical Museum (0.9 km), Anna Jean Cummings Park (1.2 km), and It's Wine Tyme (1.1 km).
What are some of the property amenities at Quality Inn and Suites Capitola By the Sea?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Quality Inn and Suites Capitola By the Sea?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Quality Inn and Suites Capitola By the Sea?
Guests can enjoy free breakfast during their stay.
Is parking available at Quality Inn and Suites Capitola By the Sea?
Yes, free parking is available to guests.
What are some restaurants close to Quality Inn and Suites Capitola By the Sea?
Conveniently located restaurants include Gayle's Bakery & Rosticceria, Shadowbrook Restaurant, and Paradise Beach Grille.
Are there opportunities to exercise at Quality Inn and Suites Capitola By the Sea?
Yes, guests have access to a pool during their stay.
Is Quality Inn and Suites Capitola By the Sea located near the city centre?
Yes, it is 0.9 km away from the centre of Capitola.
Are any cleaning services offered at Quality Inn and Suites Capitola By the Sea?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Quality Inn and Suites Capitola By the Sea?
Many travellers enjoy visiting San Lorenzo River Railroad Bridge (7.4 km).
Is Quality Inn and Suites Capitola By the Sea accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.