Crowne Plaza San Francisco Airport, an IHG Hotel

Crowne Plaza San Francisco Airport, an IHG Hotel

Floor 5 Non Water View
Traveller (373)
Suite
Room & Suite (44)
Plaza Foyer
Dining (17)

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About

3.5
#10 of 11 hotels in Burlingame
3.9 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.4 of 5 bubbles
Value
The Crowne Plaza San Francisco Airport hotel is located just 15 minutes south of downtown San Francisco and 3 miles from the San Francisco International Airport. We offer shuttle service to the San Francisco Airport and SFO BART Station that can whisk you quickly anywhere in the San Francisco Bay Area! We have a 24-hour Business Center with complimentary Internet access. Your Success Matters at Crowne Plaza SFO Hotel With 14,000 square feet of event space, our San Francisco Airport hotel is your one-stop-shop for events ranging from lavish weddings to corporate team building events. Explore San Francisco and Beyond Explore top San Francisco attractions like Fisherman's Wharf and the Golden Gate Bridge staying with us! We are a short distance from shopping and dining in Burlingame, wine tasting in Napa Valley and hiking in the Redwood Forest as well. Located next to beautiful Bayside Park, guests can enjoy the sparkling San Francisco Bay with a stroll through the park's trails.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Vending machine
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish, Chinese, Italian and 1 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

1177 Airport Boulevard, Burlingame, CA 94010
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
San Francisco Intl Airport
Metropolitan Oakland Intl Airport
19.1 km
See all flights
Broadway
6 minCaltrain
3.5
3.5 of 5 bubbles1,014 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Crowne Plaza San Francisco Airport, an IHG Hotel, has garnered mixed reviews, with some guests praising the helpful staff and the convenient shuttle service, but many find the value lacking, particularly highlighting costly parking and an expectation of more modern facilities for the price. The rooms, while sizable and generally clean, are often noted as being in need of an update, reflecting a broader sentiment that the hotel's atmosphere and amenities could benefit from rejuvenation. Although service experiences vary, with instances of both commendation and criticism, there's a consistent call for improvements to enhance the overall guest experience.
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
MarvLes3 wrote a review Jan 2020
Marshfield, Massachusetts
3.0 of 5 bubbles
First, the good news. The hotel is very conveniently located near SFO and nearby restaurants and other amenities. Also the price for our one night stay was very reasonable. Now the bad. The room while clean was missing coffee cups and water glasses. The gym was not clean, meaning dirt and debris on the floors, smudged mirrors, a funky smell and what may have been poop tracked in on the floor. Water cups also ran out by mid morning. Breakfast is not included, limited hours for the buffet and a restaurant with few choices none appropriate for a vegan. Small things to most of us but better housekeeping and attention to meal choices would make this a solid choice. Until management attends to these I rate this hotel a solid meh.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 17 Jan 2020
Hi MarvLes3, Thank you for choosing our hotel for your recent travel. I'm sorry to learn that your stay wasn't perfect. I've read the concerns you've had with the room lacking coffee cups and water glasses and the issues with the upkeep of our fitness center. As a full-service hotel, the breakfast is not included in the regular room rate, unless you buy a package. I have shared your reviews with the management team, and I'm certain that necessary actions will be taken to achieve great overall experience. Thanks for letting us know about this, and we hope to host you again in the future. Regards, Virgil N. Case Manager IHGService
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MrPhileasF wrote a review Feb 2023
London, United Kingdom
3.0 of 5 bubbles
Crowne Plaza SFO is located in Burlingame, a short drive from the airport, SFO. They operate an airport shuttle charged at $5 one way, and they also drop off at the Bart station. Parking at the hitel is charged at $20 a day. There is a nice bar and restaurant on the ground floor as well as a small indoor pool and a decent size gym with machines and weights. The hotel could do with a refresh as the decor feels a little dated both in the common areas and in the rooms. The rooms are quite small, with small bathrooms. Whilst perfectly reasonable standard, the rate coupled with price for shuttle, parking, and restaurant prices it becomes quite expensive for what you get. On the bonusside it is a 5 minute drive from the airport.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 12 Mar 2023
Hi MrPhileasF, Thank you for staying and sharing your experience at our Crowne Plaza San Francisco Airport. We appreciate you as one of our guests! We're committed to providing you with the best overall experience. I'm sorry we've missed the mark. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. We look forward to seeing you again on your future trips! Safe travels, Jomar M. Case Manager IHGService
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ChicoRanMan wrote a review Mar 2022
Chico, California
3.0 of 5 bubbles
Excellent location near SFO. Courteous reception staff. Eight days of parking included with the standard room for $186.

However, when we stepped into the highly perfumed room, we knew that they were covering something up. Within an hour or two the smell of cigarette smoke was overwhelming. Unfortunately, it was already almost midnight so we didn’t want to change rooms. So, if you stay at this hotel, you may want to ask them to show you the room before you pay.

Airport shuttle cost five dollars per person each way.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 28 Mar 2022
Hello Randy B, Your comfort is something very important to us. I have shared your concerns about the cigarette smell with our management. Rest assured, we are working to ensure this doesn't happen again. Thank you for making us your first choice. We are honored and looking forward to serving you again soon. Alejandro G. Case Manager IHGService
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Becky P wrote a review Jun 2023
Poole, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
We caught the shuttle from the airport after a long flight from the UK.
Quick and easy check in, very comfy bed and pillows!
Fantastic breakfast the following morning so we were set up perfectly to start our adventure!
Would recommend and would stay here again 😊
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael K wrote a review Apr 2022
Port Saint Lucie, Florida
2.0 of 5 bubbles
Booked 2 rooms at the Crowne Plaza SFO airport for Apr 9-10, 2022.

I was not aware until doing the online check in that the restaurant and bar in the hotel were closed due to Covid (they say).

The check in staff were nice and had our rooms ready when we checked in at 7pm. They allowed me to park in the lot for a few minutes after unloading so that I could return our rental car that evening instead of the next day.

The hallways were very dark and did not appear to be that clean. The hallway carpets on the upper floors are in need to replacement.

The rooms are small but for 1 night sufficient. My relatives found mold or dirt on the shower curtains in their room.

The next morning I went downstairs for coffee and there was none and the breakfast that they said would be served from 7a-10a turned out to be room service only (which was not clearly explained on arrival).

When we took the shuttle bus to the airport the driver told us that it would be a $5 per person charge which was never disclosed up front. Then to make matters worse he blew right past the stop for Terminal 1 and eventually had to loop back around.

It's a dismal place and one I would NEVER stay at again.
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Date of stay: April 2022
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 26 Apr 2022
Hi Q1487ZImichaelk, Thank you for choosing us for your travel need and for leaving us feedback. We always try our best to meet our guests' accommodations and needs as we love taking care of all of our guests. I am sorry we missed the mark on the level of customer service you received. I have shared your comments with the hotel management to address this with the team. Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better. Sincerely, Connie D Case Manager IHGService
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brigitte585 wrote a review Mar 2022
Emeryville, California
1.0 of 5 bubbles
While our room was fine, most everything else was below par. We stayed at the Crowne Plaza both outbound and on the return, and both times we were unsuccessful in using the airport shuttle so we had to take taxis both times. The first time we missed the shuttle due to a scheduled break and the check-in agent had failed to tell us about it when we checked in. All she said was that the shuttle departs every 24, 54 min after the hour. The charge to the airport is $5, btw. On the return, we waited at the designated hotel shuttle stop at SFO in the cold rain for an hour in the evening and no shuttle showed up, even tho we called the hotel 3 times and they told us to keep waiting and keep waiting...this is probably due to the fact that the shuttle makes no money picking people up from the airport. Finally the Supervisor on duty said to take a taxi and they would reimburse. So we did and had the driver stop at a market so we could get some shandwiches since there are NO SERVICES available at the hotel..it's all shut down. The supervisor did not want to pay the slight extra that the detour to the market cost...she did not care that we were freezing and kept waiting at the airport for an hour, and she did not care that there were no services open at the hotel...we were s--t out of luck. The check in agent was rude and tried to ignore us when we were negociating with the Supervisor over the cab fare. I'll stop now, but I do not recommend this property.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 18 Mar 2022
Hi brigitte585, Thank you for your stay and for taking the time to leave us feedback. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I am sorry we missed the mark on the level of service you received. I have alerted the hotel management about your comments and have also sent you a private message to obtain additional information. Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide you with a better experience. Sincerely, Connie D Case Manager IHGService
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Marissa C wrote a review Jul 2023
1.0 of 5 bubbles
Worst experience… checking in was a breeze. We dropped off our luggage then went out to explore SF and caught a late movie. We came back and there were NO parking spots left and people were even double parking in front of other cars. Also, they were already charging $24.00 per night and still there was no parking. We pulled off to go talk to the front desk to see what could be done and the man working there between the hours of 12:00-1:00 am was nasty, rude and dismissive. We asked what to do as we were supposed to be here for two nights and he basically said we can’t park near the red areas and we will get towed or that we needed to just cancel our reservation. He waved us off, gave absolutely no help and didn’t even look at us when he was talking and was about to just cancel our reservation right then but I quickly was able to tell him not to cancel so we could figure something out. We stepped off so we could figure out what to do and we were able to go to Holiday Inn not far away. We quickly gathered our things from the room and went back up to the desk where him and his manager, who wasn’t there for the previous conversation, to cancel our reservation and they told us we would get a full refund. The man seemed to be more helpful now because his manager was there but still had an attitude. He just made the whole experience the worst. This was not pleasant, causing last minute changes to a reservation I had booked one month in advance, and so early in the morning. This San Francisco location needs to have staff retrained and better parking.

Now 3 weeks later, I was told I would receive a refund, but they could only refund me what they received from my credit card company since I booked through their travel site and it was considered a 3rd party, I have yet to receive any refund. I called the hotel last week to talk to some one and they transferred me to someone who takes care of accounting, no one picked up and I left a message, never received a call back. My credit card company told me that they are responsible for issuing a FULL refund.
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Date of stay: June 2023
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 27 Jul 2023
Hi marissacP9292UF, Thank you for sharing your comments and staying at the Crowne Plaza San Francisco Airport. We appreciate you choosing our IHG Hotels and Resorts for your travel accommodations. We value your experience, and I am sorry for what happened during your arrival. This is not what we wanted our valued guests to experience. I have alerted our hotel team about your feedback, and have also sent a private message to obtain more details about your stay. I hope you consider coming back to our hotel for your future travels. Sincerely, Rosh D. Case Manager IHG Hotels and Resorts Service
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mikemJ1295XE wrote a review Feb 2020
Ottawa, Canada
1.0 of 5 bubbles
This hotel is located between the airport, a busy highway and very close to a fire station... even with ear plugs it was impossible to get any sleep here. Add to that, it looks like it hasn't been renovated in over a decade and had a noisy old style AC and dirty bathroom. I can't believe Crowne Plaza would associate themselves with this brand. Oh, and the shuttle to the airport takes 20 min... lots of better places near the airport.
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Date of stay: February 2020
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 10 Mar 2020
Hello mikemJ1295XEr, Thank you for staying with us and for taking the time to write us a review. We aim to provide the highest quality of accommodation and amenities to help our guests recharged and be inspired. I am sorry to learn that we failed to deliver om your expectations due to the issues encountered with the condition of the room received, shuttle service, and the different noise levels. We are committed to serving our guests better and we take such feedback seriously. I have shared your comments with the hotel management as a reference in the future upgrades of our facilities and services. I have also sent you a private message to follow-up on your experience. I hope you give us another try should your future travels bring you back to the area! Many thanks, Jonathan A Case Manager IHGService
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hcz1980 wrote a review Aug 2021
East Windsor, New Jersey
1.0 of 5 bubbles
Stayed here because of an early flight. The person who checked us in barely spoke English. We asked about the shuttle and was told it was $5.00 per person. When I booked, it was a free shuttle. Was told we had to make a reservation but couldn’t tell us how to get on the website. The restaurant and bar were closed and there were no places to eat in close proximity. As an IHG member, I knew we got points, I had to ask for them. Next trip to San Francisco will not include a stay at this old worn down property.
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Date of stay: August 2021
5.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Room Tip: Don’t stay there
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WL wrote a review Aug 2021
1.0 of 5 bubbles
My suggestion would be to avoid this hotel. My experience there was poor. First, I booked in part because the hotel advertised a free shuttle from the airport. Well, despite the hotel's website saying this on the day I arrived, the shuttle was not longer free and in order to get a ride to the hotel after a long flight I had to pay for the less than 2 mile ride for each member of my party. Next, the hotel was lacking in staff. When I asked for some blankets the response I received from the front desk was they could not provide them unless I came to the lobby myself to collect them. Also, I asked the morning front desk staff where I might go for a cup of coffee - he responded he had no idea. So overall, false advertising and a lack of staff as well as knowledgeable people. The room was quite small and unappealing. Look elsewhere.
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Date of stay: August 2021
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza San Francisco Airport, an IHG Hotel
Responded 9 Nov 2021
Dear WLZP, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the service of our staff, the size of our room and that the shuttle was no longer free. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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Deborah B asked a question Jan 2018
Swansea, United Kingdom8 contributions1 helpful vote
Please can you let me know if there are complimentary toiletries in the rooms. Thank you.
Answer from njumm
Cinnaminson, New Jersey21 contributions8 helpful votes
THere was a great variety
Ai K asked a question Nov 2017
Manila, Philippines47 contributions3 helpful votes
Is there a mini fridge in the room?
Answer from Reldim
Atlanta, Georgia106 contributions130 helpful votes
Yes we had one in a suite.
DANIEL R asked a question Jul 2017
Manila, Philippines153 contributions111 helpful votes
How do you pick up the airport shuttle from SFO? Does it run on a schedule or do I have to call ahead?
Answer from Kevin C
Manila, Philippines1,483 contribution100 helpful votes
The shuttle pick-up stops are outside the arrivals area of each terminal. They run regularly from early morning until approximately 1 am, depending on the hotel, so there is no need to call in advance.
Martha L asked a question Apr 2017
1 contribution
Anyone know the email address of the hotel? Thankyou
Answer from WyouandI
Silver Springs, Florida47 contributions44 helpful votes
Not sure if they have an email address directly to them. Try their phone number on their website.
unacox wrote a tip Jun 2024
59 contributions95 helpful votes
2.0 of 5 bubbles
"Think twice if one suffers from accessibility problems"
Read full review
Derwood35 wrote a tip May 2024
Montreal140 contributions103 helpful votes
1.0 of 5 bubbles
"Avoid at all costs"
Read full review
Mobile41469075680 wrote a tip May 2024
Auckland Central, New Zealand2 contributions
2.0 of 5 bubbles
"Noisy rooms from traffic. Only eat in the restaurant for breakfast if you're hungry!"
Read full review
792SteveS792 wrote a tip Mar 2024
Lander, Wyoming135 contributions43 helpful votes
2.0 of 5 bubbles
"Consider a hotel closer to restaurants in terms of walking distance."
Read full review
Chris D wrote a tip Feb 2024
8 contributions3 helpful votes
3.0 of 5 bubbles
"Stay on 10th floor"
Read full review
Not the right property for you?
There are more places to choose from in the Burlingame area.
PRICE RANGE
₹7,934 - ₹11,776 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza san francisco airport - burlingame hotel burlingame, crowne plaza burlingame, crowne plaza hotel burlingame
LOCATION
United StatesCaliforniaBurlingame
NUMBER OF ROOMS
309
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CROWNE PLAZA SAN FRANCISCO AIRPORT, AN IHG HOTEL (Burlingame) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Crowne Plaza San Francisco Airport, an IHG Hotel
Which popular attractions are close to Crowne Plaza San Francisco Airport, an IHG Hotel?
Nearby attractions include Shorebird Sanctuary (1.0 km), Nuts For Candy (0.6 km), and All That Glitters (0.8 km).
What are some of the property amenities at Crowne Plaza San Francisco Airport, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
What food & drink options are available at Crowne Plaza San Francisco Airport, an IHG Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Crowne Plaza San Francisco Airport, an IHG Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza San Francisco Airport, an IHG Hotel?
Conveniently located restaurants include Gabriel & Daniel's Mexican Grill, Max's of Burlingame, and Rocca Ristorante.
Are there opportunities to exercise at Crowne Plaza San Francisco Airport, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza San Francisco Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza San Francisco Airport, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza San Francisco Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza San Francisco Airport, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Chinese, and Portuguese.
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