Stayed here on our trip to Universal. Great location to a lot of things! We could walk to Warner brother's studio, 10 min drive to universal, and 10 min drive to the airport. The beds were amazingly comfortable, the breakfast had good selection (and good coffee!), but the pool was hard to find (2nd floor) and was a bit dirty.
This hotel offers everything a traveler could want. The place is exceptional and the staff couldn't be more attentive. When I am in the San Francisco area I love staying at this facility. A great value for your dollar and a comfortable place to stay!
Great location for my business needs. Staff was very friendly and helpful. Good breakfast! Loved trying all the local restaurants. There was an excellent variety of choices to eat, and I enjoyed them. Definitely coming back.
I want to make this a fair and accurate review. The condition of the hotel is very good. Everything was in working order and clean. The bed was very comfortable. The shower head is extremely low. I am 5'4 and this is the first time I have ever been taller than a shower head. Not a huge deal for me, but if you are tall this may really bother you. The free breakfast was clean and adequate, although at 8:30 it was pretty decimated and when I asked a staff person in the room if there was any more fruit she literally WAVED ME OFF like I was annoying her. That was very typical of the total lack of hospitality at this hotel. We had a reservation for 2 rooms/2 nights made directly at bestwestern.com. At check in, I was told by the manager (maybe owners?) the reservation was for 1 room/2 nights and 1room/1 night. I attempted to show the gentleman my confirmation email, but he REFUSED to look at it, and kept repeating "No, you don't have 2 nights on the second room." He them charged me the RACK RATE for that 2nd night not the rate I had on my reservation. He was very agitated and told me if I had a problem to "Take it up with Best Western." In the middle of this conversation the phone rang and he held up his palm to me - basically STOP TALKING - while he took the call. No "excuse me," no "would you mind holding on a minute?" Then the person on the phone asked if they could check in early and instead of saying "I'm so sorry, we are full and can't accommodate that" he said "Check in is at 3:00pm - NO EXCEPTIONS." Truly I was stunned at his rudeness and when I told him I thought he was being rude he said - "This is just how I talk." I was blown away. And it wasn't just me - I observed very curt and direct conversations with several others. So sadly, even though I liked the hotel I couldn't bring myself to stay here again based on how I was treated. I wasn't looking for anything out of the ordinary, just for my reservation to be honored and for at least an ACKNOWLEDGMENT that there had been a mistake with the reservation. I will indeed "take this up with Best Western" and I hope someone kinder and more caring takes over the desk duties. I think this guy may have been the owner/manager, and he should stick to behind-the-scenes tasks.…
Great place, next to many good restaurants. Don Cuco, Mexican restaurant across the street was great. Friendly, clean, comfortable. Front desk staff was great. Overall, excellent place close to many attractions.
I stayed here in 2019 and decided to come back based on its location to Universal (10-15 min drive). Both experiences were great. The hotel itself appears to be up to date and clean. The room itself was also very clean. Parking is free and I like how it is in an underground garage. Staff was friendly at check in. Breakfast is free, which we only tried on one of the days. It was really crowded so we hurried to grab and go what we could….can’t speak to the quality since we only had fruit. There are many restaurants within walking distance which is also very convenient. I had asked for a quiet room, if possible, which they let me know they were able to accommodate at check in. Our room had windows looking out on I think homes? View wasn’t great but that didn’t bother me. The first morning (Friday) it was extremely loud starting at 7am and continued until after we left (9:30ish). It looked like a tree cutting company who were working on the homes nearby. It was honestly really loud and annoying but I know it wasn’t the hotels fault and they likely didn’t know that would happen. There were no problems the following morning. I’d definitely recommend to others and will return in the future!…
Location was next to many great restaurants.Must eat at Red Maple. Conveniently located next to Warner Studios, Universal studios, LA Zoo and best if all right down the street from my granddaughters 🥰
Stayed at this location because it was close to Warner Brother studios. A 10 minute walk between the BWP and Warner Brothers studios. Lots of great places to eat. Walking for fun let’s you see cute local businesses. It’s a center point for outward attractions. Easy to catch ride shares and go anywhere for $20. Safe, quiet, clean, friendly. It’s a multimillion dollar neighborhood.
We were in the area for Universal Studios, it was a 5 minute drive. The rooms were very clean and had lots of space in the bathroom and desk area. The beds were comfortable and the furniture was very nice. No noise issues or parking concerns. There was an underground garage for parking. Good food spots close by as well!
Took a day trip to go to Universal Studios and decided to rent a hotel to beat rush hour traffic in L.A. This hotel is walking distance from Warner Brothers Studios and 2 miles from Universal Studios. There are a couple dozen restaurants near this hotel. Nice area. Hotel has underground parking.