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Extended Stay America - Los Angeles - Burbank Airport

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Traveller (32)
Room & Suite (39)
Dining (2)
Overview
  • Excellent19%
  • Very good26%
  • Average17%
  • Poor16%
  • Terrible22%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star accommodation
All hotel details
Additional information
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Offers from Extended Stay America - Los Angeles - Burbank Airport
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (235)
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230 results
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44
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54
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44
53
41
38
54
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All reviewsfresh towelsfront desk stafflaundry facilitiesfull size fridgestayed for one nightconvenient locationlos angelescomplimentary breakfaststaplesflatwarewalmartremodelingmetrolinkhollywoodfreeway
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1 - 5 of 230 reviews
Reviewed 4 days ago via mobile

BAD internet, no cups for water in lobby, TV with problems, LOUD TRAIN...needs a lot of improvements. Was not impressed at all with the service. Arrived late and took lot effort to wake attendant up. Please improve!More

Thank Jonathan h
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 4 days ago

Jonathan, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors....More

Hotel's Favourite
Reviewed 15 May 2018 via mobile

This hotel has excellent customer service! We have a mini suite, with a kitchen, full size fridge. Our bed is comfortable and our room is clean. There is plenty of well lit parking. There is some remodeling going on, but the staff here has great...More

Thank Wendy G
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 16 May 2018

Wendy, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you...More

Reviewed 2 weeks ago

This has to be one of the worst hotels I have ever stayed. To begin, it took over an hour to check-in, despite having reservations. There was one female (who appeared relatively new to the position) assigned to the front desk. During this wait, the...More

Thank Sam C
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 2 weeks ago

Sam, thank you for taking the time to share your feedback. We are extremely sorry for the difficulties you experienced while staying here. Various in-room amenities along with the kitchenware are available at the front desk and delivered to your room on request. Please accept...More

Reviewed 3 weeks ago

The hotel is in a great location when it comes to shopping and restaurants, and close to the highway. The customer service here sucks. Sometimes I had to wait a few minutes before a front desk person came out of the back and even when...More

Thank Chris M
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 3 weeks ago

Chris, thank you for taking the time to review your stay. We’re happy to know you were pleased with your spacious room and that our location was ideal for you. However, we’re sorry for the service issue you experienced while you were here and for...More

Reviewed 9 July 2018

Traveling to Warner Bros. Studios, Universal Studios, and Hollywood, I decided to stop here close to airport. 1. Small entry and employee didn't greet us, she just said "do you have a reservation?". Poor customer service right off the bat. 2. 4th floor-1 side Elevator...More

Thank Ewingfam4
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 10 July 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 137 - US$ 174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 137 - US$ 174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (32)
Room & Suite (39)
Dining (2)
Questions & Answers
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Arne P
8 June 2016|
AnswerShow all 2 answers
Response from Leif D | Reviewed this property |
I would try to not go to this hotel anytime. It is a steaming dump.
1
Vote
LTAYLORTempe_AZ
3 May 2016|
AnswerShow all 4 answers
Response from Paymon B | Reviewed this property |
No they do not
0
Votes
dradia
23 October 2015|
Answer
Response from Anthony W | Reviewed this property |
Yes they do
0
Votes
Room Tips
"full kitchen"
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"240 (2nd floor near stairs) was perfect for dogs"
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"Stay someplace else, or if here, away from train tracks."
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"Book a second hotel in case they don't have a room."
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