We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsfresh towelsfront desk stafflaundry facilitiesfull size fridgestayed for one nightconvenient locationlos angelescomplimentary breakfaststaplesflatwarewalmartremodelingmetrolinkhollywoodfreeway
BAD internet, no cups for water in lobby, TV with problems, LOUD TRAIN...needs a lot of improvements. Was not impressed at all with the service. Arrived late and took lot effort to wake attendant up. Please improve!More
Thank Jonathan h
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 4 days ago
Jonathan, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors....More
This hotel has excellent customer service! We have a mini suite, with a kitchen, full size fridge. Our bed is comfortable and our room is clean. There is plenty of well lit parking. There is some remodeling going on, but the staff here has great...More
Thank Wendy G
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 16 May 2018
Wendy, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you...More
This has to be one of the worst hotels I have ever stayed. To begin, it took over an hour to check-in, despite having reservations. There was one female (who appeared relatively new to the position) assigned to the front desk. During this wait, the...More
Thank Sam C
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 2 weeks ago
Sam, thank you for taking the time to share your feedback. We are extremely sorry for the difficulties you experienced while staying here. Various in-room amenities along with the kitchenware are available at the front desk and delivered to your room on request. Please accept...More
The hotel is in a great location when it comes to shopping and restaurants, and close to the highway. The customer service here sucks. Sometimes I had to wait a few minutes before a front desk person came out of the back and even when...More
Thank Chris M
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 3 weeks ago
Chris, thank you for taking the time to review your stay. We’re happy to know you were pleased with your spacious room and that our location was ideal for you. However, we’re sorry for the service issue you experienced while you were here and for...More
Traveling to Warner Bros. Studios, Universal Studios, and Hollywood, I decided to stop here close to airport.
1. Small entry and employee didn't greet us, she just said "do you have a reservation?". Poor customer service right off the bat.
2. 4th floor-1 side Elevator...More
Response from 00esa, Manager at Extended Stay America - Los Angeles - Burbank AirportResponded 10 July 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More