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Portola Inn and Suites

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260 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Inn and Suites
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Showing 234: English reviews
Reviewed 9 June 2015 via mobile

dirty sheets with white stains (I don't want to know), shower drain doesn't drain, dark lighting, minimal electrical outlets, has a really funky smell that doesn't air out, and an almost depleted toilet paper roll. the stay is just very very unpleasant in general

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Helpful?
2Thank blueboxz
quality6347, General Manager at Portola Inn and Suites, responded to this review

First I would like to apologize for the condition of the property. The PORTOLA INN & SUITES is now UNDER NEW MANAGEMENT!!!. I would like to be given the chance to make your stay a more pleasant one. Please contact me directly at the hotel or email me at portolainngm@gmail.com . Thank you, Kash

Reviewed 28 May 2015 via mobile

Our family stays here often. We last visited inn April 2015, i just booked our next stay for late June. Daisy the manager is great her staff is helpful and welcoming. The location is perfect. It is not even more than 2 miles from knotts berry farm , medieval times, and no more than a 20 min drive from the...

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Thank MarkandAnnaLV
Reviewed 11 April 2015 via mobile

This place was super dirty. Dust on the lamps, bathroom drain doesn't work, white stains on the bed. No outlets near the bed. Really dark lighting. Overall this place is pretty terrible, but definitely cheap

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1Thank blueboxz
Reviewed 8 April 2015 via mobile

This hotel is gross and not worth your $$! Toast & cereal for complimentary breakfast maybee for my three year old. I can't log on to their "free WiFi." There is used toilet paper on our bathroom floor and mold on the bathroom ceiling. Would not stay here again.

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Thank Amber P
Reviewed 31 March 2015

Stayed at this hotel from 20 March till 30th worst motel you can ever stay at! They charged my credit card three times more and when I got there to check in there was no room for us available. Towels u will not get unless you take ur dirty towels down to front desk! Ridiculously gross place. Never ever staying...

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1Thank Johonman
Calgary, Canada
Reviewed 30 March 2015

We stayed 3 nights at Portola Inn and appreciated that the hotel was away from the Interstate far enough to be quiet. The bed was comfortable and clean, and other than a noisy family in the room above, our stay was okay. The first night was quiet, and we had a good sleep, but the 2nd and 3rd night was...

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4Thank HarveyMarshall
Reviewed 9 February 2015 via mobile

Family and I stayed here for we were going to knotts berry farm. Hotel is ok, room smelled like smoke even though I reserved a nonsmoking. Service was ok, I needed extra towels but had to go get them myself to the office. Room clean, rates were a bit high. No hot breakfast.

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Thank Littlebusy
Reviewed 16 January 2015

We live in Las Vegas but travel often to Buena Park. We always stay at Portola Inn. Daisy the manager always recognizes my voice when I call to reserve a room. The service is great. Our rooms are always clean and the rates are excellent!!

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2Thank MarkandAnnaLV
Philadelphia, Pennsylvania
Reviewed 21 November 2014

Stayed here Nov 15-18...Comfy. Dated, needs updating. I always check for a place that includes breakfast and when I called, I was told yes. I went to Dennys down the street 2 of the mornings because I wanted a real breakfast, not a piece of toast with no butter or cereal. Those were the choices. Only good things were the...

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1Thank PARich57
Raglan
Reviewed 18 November 2014

Great service by staff. They cleaned our room and let us check in really early. The lady at reception even dropped us at the local mall on her way home. She was great and really made our stay. Thank you.

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Thank debbied4763

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 

Additional Information about Portola Inn and Suites

Address: 7921 Orangethorpe Ave, Buena Park, CA 90621-3436
Region: United States > California > Orange County > Buena Park
Price Range: ₹ 4,709 - ₹ 6,825 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
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Also Known As:
Portola Hotel Buena Park
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Questions & Answers

Here's what travellers have asked, with answers from Portola Inn and Suites staff and other travellers.
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Questions? Get answers from Portola Inn and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for another hotel...”
 of 5 bubbles juanfeliciap, 11 Jan 2017 | Read review
“Pick a room at a separate hotel altogether.”
 of 5 bubbles , 6 Jan 2017 | Read review
“stay elsewhere”
 of 5 bubbles AnthonyVA, 2 Feb 2016 | Read review
“Rooms by main street loud as there are no double-paned windows. Rooms are filthy and stained.”
 of 5 bubbles LadyTessa77, 30 Dec 2015 | Read review
“I don't know if they even had Suites, the rooms are not even mini-suites they are motel rooms.”
 of 5 bubbles F913HJjohnc, 14 Sep 2015 | Read review
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