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BEST WESTERN Big Bear Chateau

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561 Reviews from our TripAdvisor Community

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Showing 541: English reviews
Simi Valley, California
Reviewed 1 week ago NEW

We thoroughly enjoyed our stay at this beautiful hotel. We were there to celebrate my birthday. The made-to-order breakfast was served SO quickly you barely had time to grab coffee before it was on the table. The front desk folks were super nice. They gave us a drink coupon because our room wasn't quite ready (20 minute delay). There was...

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Helpful?
Thank 614Abigail
Reviewed 1 week ago

Weekend getaway with family. Good customer service and very close to both Snow submit and Bear Mountain ski resort and Zoo. Complementary made to order breakfast was very good. We ordered omelette and egg Benedict plus fresh cut fruits and waffle was great. Kids loved this place and will be back every weekend during ski season.and plan to come back...

Review collected in partnership with Best Western
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Helpful?
Thank Lisa L
Camarillo, California
Reviewed 1 week ago via mobile

I had a family emergency and had to cancel my weekend trip. I called over 24 hours to cancel. I was told it was the manager's call as to whether or not they would offer a refund for the first night. (48 hour cancellation policy) Not only did the manager fail to honor a very reasonable exception to policy, she...

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Helpful?
Thank EK1050
Santa Monica, California
Reviewed 1 week ago

This was the perfect location for our weekend trip to Snow Summit. The complimentary breakfast was well stocked and the made-to-order eggs filled us up for our day of snowboarding and skiing. We had planned to go out for dinner, but decided to give the hotel restaurant a try and was glad we did. The staff was very attentive, the...

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Helpful?
Thank Alfonzia
Reviewed 1 week ago

Our room was perfect! It was just perfect! Decorated very nicely, beautiful furniture. Clean, had alot of warmth to it. Did feel like a motel, it was very comfortable, as in a home. The entire motel is beautiful. Some floors are marble. The dining room floor is marble & huge lobby. The breakfast included was great! There's a chef, present...

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Helpful?
Thank Lavon C V
sherri h, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

The management and staff would like to say "Thank you " for the wonderful review and we are please that you were a satisifed guest. We look forward to your next visit real soon

Spring Valley, California
Reviewed 3 weeks ago

Very impressed with the quality of our overall stay. I would not hesitate to book here 1st on our next visit. Great location to bear mountain for skiing and off the main road frim town. Enjoyed the complimentary breakfast buffett. Only complaint was some of the food items came out cold.

Review collected in partnership with Best Western
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Helpful?
Thank Shelley K
la quinta, ca
Reviewed 3 weeks ago

There are not many nice hotels in Big Bear so to find this one I was excited! No, it is not the Marriott but it has a quaint feel to it. You have a fireplace in every room and a balcony which is a nice touch. Antique furnishings are used at this hotel so sometimes your drawers are a little...

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Helpful?
Thank vino4me
Aliso Viejo, California
Reviewed 3 weeks ago

Management does not seem to care about parking during snow storm. You will get blocked in. Bring your own shovels. We spent two hours digging ourselves out of the driveway. What a nightmare. Be very careful. Poor Parking.

Review collected in partnership with Best Western
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Helpful?
Thank Nick M
sherri h, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

We do apologize for the inconvience. We do try our best to make sure all guests are satisfied. The winter storm had delayed the snowplow company that we hire unexpectantly.

Irvine, California
Reviewed 3 weeks ago

Beautiful property, comfortable rooms and delicious made to order free breakfast. Cordial staff. Easy checkout. Conveniently located with nearby stores and restaurants. Adequately stocked with all amenities.

Review collected in partnership with Best Western
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1Thank Amrita A
Reviewed 4 weeks ago via mobile

Watch the fees there are a lot Food is okay, service for food is good. The service for check in or out is bad rude service when asked why there were so many fees she said in a rude voice well your at a resort town. Okay thanks. Housekeeping is fast and they did a great job and our room...

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Helpful?
Thank Lisa W
sherri h, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

thank you for your review and We apologize for the staff as to what you have encounter with your concerns.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
Official Description (provided by the hotel)
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. ... more   less 

Additional Information about BEST WESTERN Big Bear Chateau

Address: 42200 Moonridge Road, CA 92315-1814
Region: United States > California > Big Bear Region
Price Range: ₹ 9,413 - ₹ 23,941 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Big Bear Chateau 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Best Western Plus Big Bear Chateau Hotel Big Bear Lake
Best Western Big Bear Lake
Big Bear Lake Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Big Bear Chateau staff and other travellers.
3 questions
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Las Vegas, Nevada
over a year ago

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Questions? Get answers from BEST WESTERN Big Bear Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upstairs in the back of hotel, Overlooking the forest and pool.”
 of 5 bubbles FamHistory, 13 Nov 2016 | Read review
“First floor rooms are excellant and have fireplaces, I am just sorry it was not colder!”
 of 5 bubbles grslove, 3 Nov 2016 | Read review
“Look up and ask for amenities you need. There is a exercise room, and room with some family games, pool,air hockey and ping pong.”
 of 5 bubbles 251cheriem, 12 Sep 2016 | Read review
“Stay on the 3rd floor to reduce noise. Some rooms are quite a walk from the lobby. If you like convenience, select your room accordingly.”
 of 5 bubbles phoenixtourist, 22 Aug 2016 | Read review
“If you can't climb stairs be sure to ask for a ground floor room.”
 of 5 bubbles 983janetw, 9 Aug 2016 | Read review
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