We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Plus Heritage Inn

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Plus Heritage Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

320 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN Plus Heritage Inn
See the most recent reviews
Showing 309: English reviews
South Korea
Reviewed 13 March 2016

This is an excellent hotel. The service that they provide is very very good, beginning with their always smiling staff, wifi, room, food, etc. The breakfast is really good with many options. The reason for not giving a 5 star review is the price (I should have used internet for booking)

 Report
Helpful?
Thank glust
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

It was our pleasure to have you stay with us. Thank you for your wonderful review of our amenities, our room, the service from our staff, and the breakfast options. The team at the hotel and I look forward to welcoming you back soon. Sincerely, Geraldine Felaire-Cantu General Manager

Tegucigalpa, Honduras
Reviewed 2 March 2016

The hotel is clean and in good shape. I did find the front desk friendly. Check in was a little bit slow and staff seem overwhelmed. But the hotel was sold out during my stay, two large groups, 1 Chinese tour group and a huge work crew from the refinery. It was very loud and busy, my room was on...

 Report
Helpful?
1Thank ORD-TGU
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for sharing your experience with us here at the Best Western Plus Heritage Inn. As a Valued Guest, we appreciate your feedback and were always looking for ways to improve. One of our key priorities is to provide the highest level of friendly and superior customer service. Please rest assured that your comments have been shared with the...

United States
Reviewed 22 February 2016

My experience with the front desk at "check in" is great. I prefer to stay on the 3rd floor it seems to be updated. Price good. Small gym but it works to keep the cardio up. Convenient location to eats. It works great for business trips due to beds are good and i sleep better than at other hotels.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Steve E
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to share your experience regarding your stay here at the Best Western Plus Heritage Inn. It is delightful to hear that you enjoyed your stay with us. Thank you for recognizing our staff service and the amenities we provide here on our property. Glad to hear that our location was convenient for you during...

Los Angeles, United States
Reviewed 4 February 2016

Hotel was very clean (especially smelling) and the front counter staff was accommodating. The room was neat and clean and fairly big. It had a whirlpool tub that I seriously considered but never got the chance because of work. I would recommend this hotel but you must have a vehicle because there isn't a lot of options walking distance.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Loree Anne C
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for staying at our hotel and for the excellent review! We are thrilled that your experience here at the Best Western Plus Heritage Inn was excellently delightful and that we were able to accommodate all your needs. On your next visit be sure to take advantage of the whirlpool tub! Our team and I would be more than...

United States
Reviewed 4 February 2016

The staff was wonderful and the room was very clean as well as the grounds. I did have a problem with the noise factor from the other rooms and above us. The breakfast was good and plenty to get your morning going.

Review collected in partnership with Best Western
 Report
Helpful?
Thank Donna H
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to share your experience regarding your stay at the Best Western Plus Heritage Inn. We are delighted to hear that you enjoyed your stay with us other than the noise factor. It’s great that you were able to take advantage of hotel amenities such as the breakfast. Thank you again for your time and...

Fremont, United States
Reviewed 21 December 2015

Great place to stay. Clean and welcoming. Friendly and courteous staff. Quiet. Handy to the freeway. It met all of our needs for a place to stay overnight following a family get together. We really liked it.

Review collected in partnership with Best Western
 Report
Helpful?
Thank John P
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for sharing your thoughts with us. We're glad to hear you enjoyed your stay with us and happy that our location allowed you find us with such ease We hope we'll have another chance to serve you on your next family get together! Sincerely, Geraldine Felaire-Cantu General Manager

Greeley, United States
Reviewed 18 December 2015

The B.W.'s I've stayed with over the past six months have shared a couple of things in common - the staff's appear to be well trained not just in the paperwork side but the customer care/experience side of things, well done BW! As well, there seems to be an emphasis on refurbishing/remodeling/renovating the facilities, again, well done BW. I spend...

Review collected in partnership with Best Western
 Report
Helpful?
Thank John P
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

We're delighted to hear how much you enjoyed your stay with us. It's great to know we are your home away from home and that our hotel and the friendly demeanor of our staff meet your expectations. Providing our guests with fantastic customer service and a comfortable environment is what we strive for. We look forward to hosting you again,...

Las Vegas
Reviewed 17 December 2015

We always stay at this hotel when we are in the area. It is close to everything. Benicia is a great little town. Napa is really close. The freeway is right by. The staff is very nice. The breakfast is fresh and the usual expected items. The rooms are clean. The beds are comfortable. Lots of pillows so easy to...

Review collected in partnership with Best Western
 Report
Helpful?
Thank TimnTay
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

We're so glad to hear you enjoyed our awesome location, and super friendly staff. It's great our room amenities suited your needs so well, too! We love knowing you found so much comfort here, especially in our beds. We look forward your return! All the best, Geraldine Felaire-Cantu, General Manager

Benicia, United States
Reviewed 2 December 2015

My boyfriend and I and out two dogs had been camping all in Oregon and Northern California. We were headed into San Francisco to meet some friends and couldn't find any camping. It was a GREAT pleasure to see that this Best Western Plus took dogs. The fee ($20 per dog) was really reasonable for what we got in the...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Katherine H
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to write a review. We loved reading of how accommodating our staff was during your stay! We're delighted to hear you had such an enjoyable stay with us! It seems like we were able to accommodate you very well in every way. Glad we were able to provide you the location of the room...

Benicia, California
Reviewed 1 December 2015

My rental unit was suddenly flooded, forcing me to immediately find quality, emergency housing for my tenant and her family. The people at Best Western Plus Heritage Inn in Benicia really came through. I especially want to thank Tiana, Asia and Monica for their patience and professionalism in helping me set up extended stay accommodations for my tenants during a...

 Report
Helpful?
Thank John C
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

It seems like overall you had a fabulous experience with us! We're so happy and delighted to hear that we were able to accommodate you and your tenant well, taking a special note of the kindness offered by our front desk staff. Also, that our hotel was able to serve all the needs of your tenant. We hope we'll get...

59 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (16)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (43)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (9)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
View from Room (1)
Viewed
Other (24)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Benicia
0.9 km away
Holiday Inn Express Benicia
7.8 km away
BEST WESTERN John Muir Inn
15.5 km away
DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Show Prices
Show Prices
Show Prices
11.3 km away
Courtyard Vallejo Napa Valley
18.1 km away
BEST WESTERN Heritage Inn
31.7 km away
BEST WESTERN PLUS Bayside Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E Second St, Benicia, CA 94510
Region: United States > California > Benicia
Price Range: ₹ 8,057 - ₹ 12,577 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com and Best Western so you can book your BEST WESTERN Plus Heritage Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Heritage Inn staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from BEST WESTERN Plus Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My best suggestion would be to find another hotel in Benicia at which to stay.”
 of 5 bubbles 92jims, 1 Jan 2017 | Read review
“Check with hotel front desk.”
 of 5 bubbles AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
 of 5 bubbles ChristineB297, 27 Nov 2016 | Read review
“Stay on the first floor by the front desk and breakfast eating area.”
 of 5 bubbles ccB2213YA, 20 Nov 2016 | Read review
“Try to get a higher floor not facing the parking lot”
 of 5 bubbles Barbara28970, 21 Sep 2016 | Read review
5 of 5