Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 64 hotels in Bakersfield
Location
Cleanliness
Service
Value
Welcome to the brand new Legacy Suites Hotel Bakersfield, CA. Offering 90 all suite accommodations featuring 37" plasma TVs, complimentary wired and wireless T1 internet access in all rooms. At the end of a long day relax in our full body massage showers, standard in all guest rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
26Restaurantswithin 1 km
2Attractionswithin 1 km
435Reviews4Q+A87Room tips
Reviews
Traveller rating
- 256
- 109
- 35
- 20
- 15
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+1
Reviews for this hotels have never been more deceiving. I always do my research on where I stay with cleanliness being top priority. How this hotel got so many great reviews is just baffling. First, this hotel is not in the greatest area of town. The 1 am escort entering the hotel lobby is not a good look, but then again it's a few businesses down for a strip club. The smell and look of the lobby was also an indicator of what was to come. Furniture was extremely dated and it's old, musty odor matched. The front desk clerks looked sloppy and transient, maybe why then were on graveyard. They were not very pleasant and lacked any welcoming vibe. Issues with Priceline didn't help my check in process, but the clerks seeming unbothered and couldn't care less about the situation added to the frustration. What was more important to them was sending one on a fast food run, then coming back to eat at the front desk while watching videos on their mobile devices. As for the room itself. My goodness, in all of my travels this was hands down the grossest room I have stayed in. The only updated part of this room was the bathroom, which still had hair in the tub and on the walls, mold and dirty floors that were clearly not mopped. The room had an even stronger old, musty odor than the lobby. Furniture was old and dirty. There were dirty liquid stain all over the curtains that they seemed completely fine with and the walls showed just how low their standard of cleaning was. Just shocking really. I couldn't believe this was the same hotel that got great reviews. The only things that were clean were the towels and the bedding, thank goodness. Had this room not been prepaid and nonrefundable I would have been out of there. It was a rough stay to say the least. Holiday Inn should really reevaluate this hotel.…
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Date of stay: July 2021
Rooms
Location
Service
4 Helpful votes
Helpful
My family stayed at this hotel on Nov. 13, 2020. It was very unsafe because the staff did not even try to enforce their mask mandate. There are some very faded photocopies of signs on the pillars as you leave the hotel, and in the elevator, but they are so faint that they are hard to read. The signs say: "a face covering over your nose and mouth is required by law." But guests walk around without masks and the desk clerks say nothing, even though they have a box of masks at the reception desk. The clerks themselves did not wear one about half the time, but had them hanging down their chin, not covering their mouth. What a shame, because the hotel is very attractive and has a great free breakfast buffet and free newspapers. But with COVID raging at its worst level since the pandemic began, I would not recommend for anyone to stay there.…
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Date of stay: November 2020
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel
Responded 2 Dec 2020
Dear maxmL69CD, We strive to provide all means to ensure the safety and health of both our guests and employees. I have notified our management about your concerns regarding our face mask policy, and we will do our best to improve in this matter. I have sent you a PM to discuss this a bit further. I hope you can accept an apology if this made you feel uncomfortable. Thank you for choosing us for your stay. We would love to have you again in the future. Alejandro G. Case Manager IHGService
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We arrived December 23rd in order to spend last moments with a dying family member. First recommendation, do not call the hotel directly for the best rate, even though they will tell you it is the best rate. The best rate is actually available online or through the third party like Priceline. Once we arrived we were able to check in. Our room was on the third floor. The room was clean. We left and went to the Bakersfield Heart Hospital, which is 5 minutes from the hotel, to visit our family member and then to Zingos Cafe next door for a late dinner. We arrived back to the hotel and nothing seemed amiss so we went to bed. Around 4:30 am my daughter and I awoke to an incessant beeping. I finally figured out it was coming from the air conditioner/heater. I called downstairs and around 5:30 am they were able to send someone up. They reset the system or something and said it happened occasionally. Everything was fine that day, the breakfast the offer is good and they put plenty out. The next night about 1:30 the beeping started again. Nothing had run weird or seemed off but here we were and the only way to make it stop was to call downstairs. It was Christmas. I called downstairs and was told that there was no one there except for the person at the desk so she couldn’t come and fix it. The only thing she could do is move my room. So at 1:45 in the morning my family started the process of moving all of our things. It was a long night of little to no sleep and no apologies or anything. In fact, when we went downstairs that morning and I turned in the other keys and was accused of roughing the thermostat and making the unit surge or overheat or whatever it did. I was not happy. There was never an apology or anything from having to move rooms in the middle of the night. The next morning we were supposed to check out but a huge blizzard had blocked the two main freeways out of town with no word on when it would reopen. We went to the front desk and requested another night, which we were granted at 2 1/2 times the rate we were currently paying. So as not to end up having to sleep in the car with our family that night we agreed. In the middle of all this, our family member passed away. The hotel itself was fine. The customer service left a lot to be desired. No one went out of their way to do anything nice. Or to even smile. Any requests were met with apathy or like we were an inconvenience. Made being away from home for the holidays tougher than it had to be.…
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel
Responded 9 Jul 2020
Hello vegasmindy, Thank you for your stay. In our hotel is the perfect place to have a great simple stay.I received your review and I am sorry for the difficulties during your stay with our AC\Heater, the staff disposition, and the unwanted accusation.I understand your disappointment for what happened. I shared your comments with our managers and have taken the proper steps to prevent this from happening again. I will like to invited you to come and see the changes during your next travel. Cordially, Oscar C. Case Manager IHG Service
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It was just an overnight stay with a super early checkout so I could not try the breakfast. Check in was great, the hotel is now and clean. 1.5 miles from the airport so easy access. The staff member was there at the desk at 3:45am when I checked out to make the dash to the airport for 4am security screen opening for the day. No complaints at all, would stay again.
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Date of stay: March 2020Trip type: Travelled on business
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Awesome friendly fast service. Kal and Amber at the front desk are very accommodating and move quickly to make your stay as comfortable as possible. Would stay here again and will recommend them in the future.
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Date of stay: January 2020Trip type: Travelled with family
Helpful
One night stay while driving through. Nice room, good shower, comfy bed and linens. There was a free breakfast in the morning, typical stuff. Location was nice, adjacent to the main roads. Also had a few choices for food VERY close by (Zingo's was amazing).
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Date of stay: January 2020
Location
Cleanliness
Service
2 Helpful votes
Helpful
Quite decent room. Just 'coarse' AC as we were warm then cool then warm. Need finer cut in cut out. Sinuses bothering me but I will blame Bakersfield air not the hotel. Nice high ceilings. Nice furnishings. Lots of electrical outlets. Very clean. Good value.
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Date of stay: December 2019
Value
Location
Service
Helpful
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel
Responded 6 Jan 2020
Hello 4star602, Thank you for choosing to stay at our Holiday Inn Express Bakersfield Central and for taking the time to leave us feedback. We are delighted to read that we were able to meet your expectations. We constantly strive to achieve only the highest level of quality, service, and hospitality. I am happy that we were able to deliver on our promise of getting that much-needed slumber in our clean and comfortable room. I am sorry to learn that the air conditioning level in the room received made you stay less than ideal. Your thoughts have been shared to the Maintenance team and this will be addressed rightly. We appreciate your kind words and look forward to seeing you back soon. Safe travels, Deborah R. Case Manager IHGService
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We had a family emergency and needed to drive from Los Angeles up to Bakersfield. Our first night stay here was good. But, the next day we had problems. Well I was in the hospital, our other family member was at the hotel. And, since my aunt was with me at the hotel they kicked out our other family member from the room. She had called us to explain the circumstances. We decided to call the hotel and see if they can make an exception since it was a family emergency. Manager Cal was no help whatsoever. And actually very cold-hearted.
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Date of stay: December 2019Trip type: Travelled with family
Helpful
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel
Responded 30 Dec 2019
Hi tairzzz07, Thank you for writing us a review about your experience at our Holiday Inn Express & Suites Bakersfield Central, CA. I'm sorry if you were met with inconveniences particularly with the quality of service provided by the General Manager. Your comments are of high value and we have brand standards that we intend to deliver. I sent you a private message to discuss this further. IHG cares about your experience and would like your every stay to be rewarding. I hope that despite your dismay, you will give us another chance to win back your trust and host you should your travels bring you back to this area. Again, thank you for choosing us and have a good one! Sincerely, Dhang R. Case Manager IHG Service
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The place was clean, the room had a mini kitchenette, even a little couch. They offered a buffet style breakfast in the mornings with plenty of food. Walking distance to the Buck Owens Crystal Palace and across the street is "The Blvd" a fun games,bowling bar & food type place. I would stay here again if ever in Bakersfield.
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Date of stay: August 2019
Value
Service
Sleep Quality
1 Helpful vote
Helpful
This place is right across the street from The Crystal Palace which is why my husband and I got it. It saved us the hassle of driving while intoxicated. It is just a short 10 min. walk.There isn't really much else around. A couple of bars, restaurants, a gas station and a Starbucks. The room was very clean and very large. The bed was huge and very comfortable. I slept like a baby. The next morning we went down to the free breakfast and there was a lot to choose from. They even had biscuits and gravy! It was very filling and pretty good for a freebie. The only problem we had was with the gentleman behind the desk while checking out. He was a tad on the rude side, but it did not ruin the trip for us. I highly recommend this hotel.
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Date of stay: September 2019
Value
Rooms
Service
2 Helpful votes
Helpful
PRICE RANGE
$121 - $157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites bakersfield central hotel bakersfield, holiday inn express and suites bakersfield central, wyndham bakersfield, bakersfield wyndham
FORMERLY KNOWN AS
W Garden Hotel
LOCATION
United StatesCaliforniaBakersfield
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Nearby attractions include Buck Owens' Crystal Palace (0.2 km) and Rush Air Sports (0.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Conveniently located restaurants include Hungry Hunter Steakhouse, Black Angus Steakhouse - Bakersfield, and Temblor Brewing Comany.
Are there opportunities to exercise at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Holiday Inn Express & Suites Bakersfield Central, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.