Rooms itself are nice, comfortable, and great for family with sofa bed, etc. Biggest issue in room was soap in shower was empty - would be nice if housekeeping checked this kind of stuff (I get the need to move out of single use soap/shampoo - but issue with this is if no one is checking the dispensers in the shower, they are useless. Definitely a decent breakfast as well, though could use more dietary options/signage (still have no idea if oatmeal or potatoes were suitable for vegans, for example, like my wife) - buffet was definitely crowded when we arrived due to amount of people arriving with us, though honestly, wouldn't hurt to extend breakfast hours a bit which could potentially alleviate some of this
We booked a handicap accessible room for my husband who is in a wheelchair. There was no way for him to use the shower because there was not a shower bench. Also, the toilet was not ADA compliant and did not have any grab bars near it. On either side of the toilet, there were two sliding doors very unsafe.
The power went out from 1030pm until 6am the following morning. Alarms were sounding until 4am eliminating any attempt to get some sleep. Not one safety light came on in the hallways or stairwells. All guests were forced to use their own phones to guide them. Unfortunately my phone battery exhausted and I was unable to see where the toilet was located. I had an appointment several miles away at 6am but unfortunately I was over an hour late due to the lack of an alarm device to wake me.
The alarms went off all night and the lights were off for several hours and I was left sitting in the dark all night unable to sleep. I was promised a refund and no one followed up on that promise. So I’m out 160 bucks on what was supposed to be a 120 dollar room after just hanging out by myself in the dark with alarms blaring. Worst experience of my life.
When I entered the room, it was freezing. It took 2 hours to reach a comfortable temperature. The room wasn’t cleaned well and it definitely wasn’t vacuumed. There wasn’t soap or lotion, so I had to use shower gel to wash my hands. I usually stay at the Marriott at Convention Center and with the 11 stays throughout the past year, I have never had a dirty room. The Hyatt was definitely quieter which was nice and there was Trader Joe’s and a few restaurants across the street which was convenient.
Don’t stay here, try the Marriotts at Rosedale and Coffee road. This Hyatt Place does not stack up to other Hyatt Places. Terrible cleaning service, multiple requests went unfulfilled, severely understaffed and slow service with people waiting around.
From the begging to the second to last day, I was never greeted or felt welcomed. I guess I didn’t fit in. Especially staying there for two weeks for work. I had to constantly ask for someone to clean my room, front desk blamed cleaners, cleaners blamed staff. Only on my last day was I greeted correctly. There is a difference between having to and wanting to. Especially the guy at night, he was impossible to talk to and was standing asleep most of the time. The laundry room was down the whole time, something you think they would put on there website before someone decides to pay for two weeks then having to go to a local laundry mat instead. Beautiful hotel with motel 6 vibes. What a shame
My stay was very last minute and the staff was very accommodating. They quickly found my account number for my points. Easy check in, clean, comfortable & quiet room. Enjoyable breakfast. Easy check out.
This hotel was one of the nicest, most economical places I’ve stayed at in a long time. My room was so nice! The room was large with an equally large bathroom. I was here for a class reunion and we used the lobby area for visiting and catching up with classmates. The staff was also very friendly!
The outside sitting area is not kept up very well. The smoking area sitting had dirty cushions. The service was good. The lady who checked us in was really helpful. Was decent but would stay at another hotel.