I understand that in post-pandemic times it is very difficult to find suitable staff in the hotel business. Nevertheless, this mustn't lead to conditions such as I had to experience the other day at the Hampton Inn & Suites Bakersfield North Airport. Once again, I made the mistake ignoring the one-star reviews on TripAdvisor. No coincidence that the term "rude" appears there several times. I had reserved a "King" room with „Points&Cash“. I was already checked in the Hilton App when I entered the lobby at 2:45 pm. I was the only guest present. I told the young receptionist my name, he: "have nothing free and check-in is not before 3 pm". I replied that I wanted to go to the restroom first anyway. When I returned he told me that it would be still 9 minutes till check-in. I had not mentioned my diamond status. I asked if he really believed that in 9 minutes the situation would change fundamentally. But I would wait this time and walked about 50 feet to a seat (am slightly mobility disabled). Not 20 seconds later - I had just taken a seat - he shouted something at me which I did not understand since he sat behind a glass window. The fact that he now had to leave his place to tell me seemed to put him completely on edge. He now had a “King Study” room available. I asked him how he could determine that within 20 seconds. I insisted on waiting the 9 minutes as “ordered”. Then he started yelling and wouldn't even let me get a word in edgewise. He refused to give his name and claimed he was the manager. He didn't give a damn if I had “diamond status or any other intergalactic status”, check-in was at 3 pm and I had no claim to anything else. He would give me 10 minutes to leave the building. I replied that I am checked in and have partially already paid with points. If I leave, it will be only when he cancels my reservation so I get my points back. It turned out that the manager didn’t know how to cancel reservations. He had to get help from a colleague of back office to assist. She was able to cancel and was also very courteous. Good if she’d handle customer contact in the future. She even apologized, although she was completely blameless for the situation. I have never experienced such rude behavior in a hotel! At 3:10 pm I left the house and for sure I will never book a room in this hotel again.…
Showed up at 9:57, three minutes before close of complementary breakfast,, staff was already putting things away and shutting down. asked if there was any oatmeal, the gal told me it was 10 oclock and we are closed and I am not going to make any,, WOW,, needless to say, my Hilton loyalty and honors program,, I DON"T NEED IT!
The common areas were okay, but the room was dated and bathroom was so-so with towel bar ripped off the wall. Mattresses were super saggy as well. This was just a notch above a motel 6. Free breakfast was appreciated, albeit limited. We used 25,000 Marriott points for this one night pit stop, but think our points could have been better spent somewhere else. Don’t mean to be negative, but I would have appreciated reading a review like this so I could make a more informed decision.
I had a great stay here. The points used allowed my to get an extra two nights stay for my daughter. They even provided airport taxi service. Rooms were clean and the place was very convenient for my visit.
Clean hotel and rooms. Poor pool maintenance and cleanliness. Still heavy Covid protocol witch is good for traveling but poor breakfast selection. I have stayed at other hotels that offer full breakfast. Had to spend money getting breakfast elsewhere.
Can we blame this on COVID? Curtain was falling off the curtain rod. Bathroom floor was sticky - what could be worse? I absolutely hate slow drains in sinks and tubs and this was terrible! The plunger had been removed so the issue was known but not fixed. The tub filled up immediately upon running the shower which is really disgusting. In the morning we tried to make coffee but the pot was not the correct one so the coffee would not drip into it. The room had dust on almost every surface - we could write in it. When we checked out they asked if we had any problems. As I recited the list he said we should have requested another room! Easy to say in the morning at checkout time. These problems mounted up after we had unpacked late at night and just wanted to sleep. Well, just a bed should not cost what we paid for this room!…
Worst Hampton inn stay I am a diamond member The bed was uncomfortable my bathroom had fake marks in the tub morning breakfast was horrible the person at the front counter have no clue what Dimond‘s status was entitled to I did not feel welcome there at all I was charged $128 for a room that I did not want and I checked out early at 6 AM in the morning and arrived at 1 AM I left numerous messages for that hotel manager
I am very particular. This place did not live up to my expectations. Hamptons are our moderately priced hotel of choice. I knew the room would be small since we were just staying one night. The furniture needs updating and the shower needed to be detailed. The carpet seems dated, though it appeared clean. The front desk lady was very polite and efficient. She is enforcing the mask rule which we appreciated. Like I said, we’re here just one night.
They advertised a shuttle from the airport, which apparently was broken, and they wanted me to wait for Cab, but the cab was going to take 30 minutes. They told me to pay for an Uber so that It would be quicker, but Uber doesn’t come in this area. Not what you want after being on an airplane all day. That started off the trip. Then I finally got there and checked in and wanted to take a hot shower to relax from my day, but there was no hot water. I called the front desk and she said that the upper floors in the hotel have to turn the water on full blast and leave it going for 30 minutes before it gets warm. So much for water conservation! And after 30 more minutes it still didn’t get hot. It would get lukewarm for a second or two and then go back to cold. I decided to just go to bed, so I turned the air conditioner down to 77 and went to bed, and woke up at 2:30 in the morning sweating because the air conditioner was no longer working and it was 80 something degrees in the room. I called the front desk and the man said “oh yeah, I have to come up there and I can bypass something for you.” Which makes me think that this is a problem that happens all the time. But nonetheless, I had to have a strange man in my room in the middle of the night to fix the AC. By that time I’m wide awake, which is a good thing, because 20 minutes after he fixes it it breaks again. I was only in town for one night, and booked Hampton Inn and suites so that I would hopefully get a good night rest before my big morning, instead I got no sleep at all or nor relaxation and feel worse than before. I will never book here again. This was a absolute Horror!…
In route from Austin, TX to Roseburg, Oregon we decided to get a good restful night sleep before continuing our drive up north. We had booked online about 3 hours prior to our arrival and it was a bit off our I5 path but overall a good stay. Upon arrival the staff member who greeted us was very helpful and friendly, she asked us if we had a preferred floor and opted for something close and ground level. The room was adjacent to the parking lot, good sized, nice decor and clean. The bathroom had what appeared to be water damage and some mold near the corner by the door but was satisfactory for us as we were only there for the one evening. We did get a restful nights sleep as the bed was comfortable and the room very quiet despite being near the parking area. For the price we felt it was a great value and would consider staying there again should we ever make the stopover in Bakersfield.…
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