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Valentin Imperial Maya

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10,760 Reviews from our TripAdvisor Community

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There are newer reviews for Valentin Imperial Maya
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Showing 9,641: English reviews
Orland Park, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 May 2013

We have been to Mexico four times now and this by far was my favorite resort. Beautiful, clean, the serice is beyond phenominal. Grounds are breath taking. No problems with pool chairs, beach huts, no waiting for dining, and the resort was at full capacity the week we were there. 5/19 through5/25/2013. Activity director team at the pool were awesome!... More 

Helpful?
4 Thank donnamash
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM guests from Orland Park, Illinois Thank you for having chosen our resort for your last vacation and for such a special occasion as your Anniversary was. We cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the social media community. We hope to... More 

Saint-Eustache, Canada
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 May 2013

Second trip for our 20th wedding anniversary ! Still wonderful. The swimup suite we had was great. Beach wonderful. Great FOOD in every restaurant. The staff is very nice ! One of the romantic place ever ! We will go back for sure

Helpful?
Thank zezette99
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear Zezette from Saint-Eustache, Thank you for having chosen our resort for your recent vacation and for such a special occasion as your Anniversary was. Your comments made us so happy and so proud to work in this little piece of Paradise. We are pleased to learn that your stay at Valentin Imperial Maya met your expectations and hope to... More 

Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2013

This was out first experience at an all-inclusive resort in Mexico and I can honestly say that it's hard to imagine that we could possibly have chosen a better place or a better value. The service was extremely friendly and attentive across the board. The food was excellent with plenty of variety for any taste, the shows were entertaining, and... More 

Helpful?
1 Thank applebomber
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM guests from Charleston, Carolina del Sur What a nice review, we are flattered to know you had such a pleasant stay at our property and thank you very much for sharing your thoughts here with others. Thank you again, and hopefully see you again here at The Valentin Imperial Maya. Warmest regards More 

Lapeer, Michigan
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 May 2013

My wife and I spent a week there in Mid-April 2013. We were looking for a quiet, romantic, relaxing vacation. Boy did we find it! We stayed in an Ocean View suite in Building nine. It was perfect. Our view was a little obstructed but that gave us some privacy too. We had reakfast on our balcony twice that week.... More 

Helpful?
2 Thank stlydr
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM guests from Lapeer, Michigan It is great to know that you had a quiet, romantic and relaxing vacation at our resort. We appreciate the fact of highlight the services and the personal attention from our staff, reviews like yours, are the motivation to keep in the good job. We cannot wait to welcome you back for the... More 

Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2013

My wife and I just came back from a week (5/17/13 - 5/24/13) at Valentin Imperial Maya, it was a nice stay. The grounds were amazing and well kept, the pool was great and the beach was clean and wonderful. The staff couldn't have been nicer, they were always smiling and very pleasant - the only negative is that they... More 

Helpful?
5 Thank Scott A
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear Scott from Cincinnati, Ohio Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and are happy you had a great vacation at VIM. The observations that you mentioned regarding our dress code have been brought to the attention of our executive team in order to improve our service for you and for future guests.... More 

Lancaster, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2013

been there twice, and been to riviera maya 10 times over past 15 years. by far, the best place to stay and well worth the money. french restaurant is the best, but all are really good. the lunches are great, made to order whatever you want. beautiful clean pools and beaches and rooms. the alcoholic drinks are great and plentiful... More 

Helpful?
1 Thank hall c
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Lancaster, Ohio. It was a pleasure to read your review and we are sure this has helped many travelers from Trip advisor community to confirm that our Valentin Imperial Maya Resort is the perfect hotel for their vacation. We look forward to welcome you back for your next visit at our Hotel. Best Regards from your... More 

Calgary, Canadá
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 May 2013

My husband & I had a fabulous holiday celebrating our 13th anniversary. This was our first time in Mexico too. Part of the reason we chose the Valentin was because of the great reviews on this site. It was a lovely hotel with probably the friendliest staff I have ever come across in many years of travelling. We're happy to... More 

Helpful?
Thank luciana_kuamoto
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear Luciana from Calgary, Canadá Congratulations again for your anniversary, what beautiful words to describe our Hotel and staff members! We greatly appreciate your review and the details you have shared for the TA community and for the future VIM guests. The hotel team is committed to providing a friendly and helpful atmosphere and we are pleased that you experienced... More 

Yukon, Oklahoma, United States
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2013

My husband and I returned to the Valentin 5/20-5/26/13 for our second visit. Our expectations were incredibly high since we already knew to anticipate a wonderful vacation... and even those high expectations were exceeded! The staff here is AMAZING! The check-in process was a dream... we arrived at about noon so they held on to our luggage while we had... More 

Helpful?
8 Thank Jamie L
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Yukon, Oklahoma, United States. What a great pleasure is to read such wonderful comments; it’s our pleasure to see that you had a wonderful stay with us! Thank you for such a wonderful reviewing detailing your vacation experience. Your kind words mean more than you know and your feedback has been displayed in the hotel for... More 

Indiana
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 May 2013

We stayed at the VIM May 11 through the 20th. This was our second visit to VIM and we traveled with our daughter and son in law. We were welcomed with a cold towel and glass of sparkling wine and then spent a short amount of time waiting in the lobby to check in. We had requested upper floor in... More 

Helpful?
5 Thank Terrie P
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear repeat VIM guests from HappycampIndiana (Indiana), We are grateful for your positive review published on Trip Advisor and your loyalty for the Valentin Imperial Maya, we are honored to know that your enthusiasm for our Hotel and service has not changed. We took good note of your observations regarding the bartenders with the appropriate department in order to take... More 

Pittsburgh, Pa.
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 May 2013 via mobile

We just returned from our second visit to the VIM last Monday. Our stay was for 10 days, from May 11th - 20th. Last visit was June, 2011. May, what a time of year to visit. No rain for the entire 10 days! It was extremely hot for May, over 90 most days. The resort was at 100% for some... More 

Helpful?
2 Thank Wiggy-n-Wife
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear VIM Guest from Pittsburgh, Pa. Thank you for such wonderful comments regarding your stay at the Valentin Imperial Maya resort. We know that our staff will be truly motivated by your kind words about your experiences. We have shared your positive comments with Veronica and have congratulated her for a job well done. We are glad that you received... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: ₹ 21,134 - ₹ 46,098 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,895 questions
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Questions? Get answers from Valentin Imperial Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 4 was very conveniently located for restaurants, theatre, and pools”
 of 5 bubbles PamelaD103, 2 Dec 2016 | Read review
“Cant tell you our favorite room too many people will know”
  • View from one dining area
 of 5 bubbles L4040THjamesa, 2 Dec 2016 | Read review
“don't go privelege package.not worth it. Any room will work in this place!!!!”
 of 5 bubbles 3petem, 30 Nov 2016 | Read review
“Golden Suites are Great.”
 of 5 bubbles evanc244, 30 Nov 2016 | Read review
“Building 7 is perfectly situated in the middle of the resort and served us well for walking.”
 of 5 bubbles W5095UBrebeccac, 30 Nov 2016 | Read review
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