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Valentin Imperial Maya

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10,782 Reviews from our TripAdvisor Community

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Showing 9,662: English reviews
Bakersfield, California, United States
Reviewed 23 July 2013

We had been reading reviews and anticipating this stay at Valentin Imperial Maya for months! Overall, we had a very positive experience and enjoyed our stay. The resort is absolutely stunning--you really do feel as if you're in some tropical paradise; it is lush with beautiful flowers, plants, trees--the grounds are impeccable and the walkways are clean. It is true...

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3Thank katimacii
bigeherr
Reviewed 23 July 2013

My wife and I went for a quick trip July 20-23 to the Vim. I wanted to go ahead and write this review why it was still fresh on my mind. Check in- no organization at all. They lead a group of about 15 to the lobby and they would randomly come over and grab a group to check in....

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3Thank bigeherr
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM guests, Thank you for your in depth review, we found your feedback very interesting because you give us the opportunity to learn better about the aspects we need to work on in order to offer a best service. Regarding your not so positive comments, beach and poolside Service and maid Service , be reassured that all comments...

London, United Kingdom
Reviewed 23 July 2013

Stayed at Valentin for 8 days, and every one was a pleasurable experience ! we arrived at around 10pm local time, and was met at reception with a glass of champagne, and a freindly face, we were directed to our rooms,wich were very clean and spacious with a free mini bar ! we quickly made ourselves towards the closest restaraunt...

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3Thank Nidge666
F T, Customer Care - JV at Valentin Imperial Maya, responded to this review

Dear Guest from London, Thank you for taking the time to express your impressions regarding your recent stay in the VIM. We appreciate the time dedicated to write your opinion about your stay at our resort. We always appreciate our guests' contribution, suggestions and comments which help us find out about their preferences. Thank you for staying with us, and...

Breese, Illinois
Reviewed 23 July 2013

We just returned awhile ago from the Valentin Imperial Maya. We stayed from July 8th until July 14th, 2013. First off let me say, I'm not the type of person that typically leaves reviews. But, after having done so much research and read so many reviews prior to booking our honeymoon I decided that it is worth it for alot...

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1Thank jstimm13
F T, Customer Care - JV at Valentin Imperial Maya, responded to this review

Dear honeymooners from Illinois, First of all congratulations and thank you very much for staying in the Valentin Imperial Maya for this unforgettable occasion and taking the time to write your positive impressions . We would like to thank you also for confirming to the TA community how HARD THE EMPLOYEES had worked to get EVERYTHING up and running again...

Cincinnati, Ohio
Reviewed 23 July 2013

My boyfriend and I stayed here for 6 days over Memorial Day weekend. We had a fabulous time. The food was delicious and there was so much variety. They even had gluten-free menus and gluten-free areas at the buffet which I was not expecting. We didn't have a single complaint. We had already planned to return next year for 10...

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1Thank JHSM13
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests From Cincinnati, Ohio Thank you very much for your lovely comment about your recent stay at our Hotel. We will make sure to tell all our staff members what a great job they are doing and to keep up the good work! We just would like to confirm that in order to give a better service...

Kingston, Canada
Reviewed 23 July 2013

I have travelled extensively and i must admit that i can be a "tad" high maintenance" when it comes to a resort. I enjoy great food, good quality alcohol and a nice room and this is by far the best resort I have found anywhere. I would highly recomend it to anyone!

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1Thank Lyne I
F T, Customer Care - JV at Valentin Imperial Maya, responded to this review

Dear repeat guest from Kingston, Canada: We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Trip advisor community. We really appreciate you let us know we are providing a good service....

mo
Reviewed 23 July 2013

Everyone was very kind and sincere. We had the Deluxe room (cheapest) and it was beautiful, clean, roomy, and cool. Mini bar was perfectly stocked. Plenty of towels and pillows. The safe and room keys worked perfectly. Food was plentiful and delicious. We tried both buffets for breakfast and lunch and preferred the beach location only because of the scenery...

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1Thank luv2campMo
F T, Customer Care -JV at Valentin Imperial Maya, responded to this review

Dear recent guest, We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! We are overjoyed knowing that you fully enjoyed our beautiful resort. It is very rewarding to read this kind of reviews, even more to know that you chose...

Austin, Texas
Reviewed 23 July 2013

We just got back from a five day stay! I am going to try and thank some of the outstanding staff at VIM! To begin with, our travel agent, Tina Erskine, did such a fabulous job of recommending the Valentin (since she had been there herself) and getting us set up. I then proceeded to email back and forth with...

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4Thank Kathy S
F T, Customer Care - JV at Valentin Imperial Maya, responded to this review

Dear Mrs. Shaw, Thank you for taking a moment of your time for sharing your observations about your recent vacation at the Valentin Imperial Maya. We are pleased to know that you had a very good time in our resort The VIM staff will be truly motivated by your kind words about your experiences in special the Privilege Concierge. We...

Boston, Massachusetts
Reviewed 22 July 2013

My husband and I had a wonderful time at the Valentin for our honeymoon in October for 10 nights. I am finally getting around to writing a review now since trip advisor was so helpful for me in deciding where to go. I'm breaking it down by category... Service: Service was excellent from top to bottom at the resort. It...

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3Thank 99vacation
Manvel, Texas, United States
Reviewed 22 July 2013

I read about 300 reviews before we went on this trip so I felt I should include my impressions of the resort as well. My wife and I decided on Valentin for our 1 year anniversary and traveled with another couple from 7/13-20/13. We are all in our mid-late 20's. My wife and I have previously stayed at Excellence Playa...

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2Thank Kyle P
F T, Subdirector at Valentin Imperial Maya, responded to this review

Dear Kyle from Manvel, Texas We appreciate you been mentioning some highlights of your experience as grounds, wildlife and Ginger Restaurant ; in the other hand we are deeply sorry for the bad impression you took home due to beach volley-ball and room service in addition of the variety of food were not what you expected. We have investigated your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: ₹ 20,981 - ₹ 45,821 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
1,906 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd get room on a top floor in case people are heavy footed”
 of 5 bubbles PrimeExcursionist, 8 Dec 2016 | Read review
“2nd floor Emerald suites have great ocean views.”
 of 5 bubbles ollieplume, 7 Dec 2016 | Read review
“The swim-out suites offer your own private lounge chairs near the quiet pool.”
 of 5 bubbles EricT799, 5 Dec 2016 | Read review
“Try to get a room on an upper floor”
 of 5 bubbles JOHNI430, 5 Dec 2016 | Read review
“Golden swim up room”
 of 5 bubbles 154margaretf, 5 Dec 2016 | Read review
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