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Valentin Imperial Maya

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Valentin Imperial Maya
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11,438 Reviews from our TripAdvisor Community

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There are newer reviews for Valentin Imperial Maya
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Showing 10,229: English reviews
Reviewed 25 April 2014

It is a great resort if you want to relax in a clean, friendly and very accomadating place. The people are fantastic, the pool is excellent, and the food is great. The beach is very bueatiful and we never waited for a lounge chair. We had pictures taken by David which was the icing on the cake, he is very...

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5Thank oxoz
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Oxoz, Thank you for taking a moment of your valuable time to write your review.It will be always a pleasure to welcome you back at Valentin Imperial Maya. Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again! E mail : customercare@valentinmaya.com Wishing you all the...

Drayton Valley, Canada
Reviewed 25 April 2014

Jazmin our daily Hostess for breakfast and lunch was always happy, smiling and very welcoming. Sonia, our pool waitress, was also very friendly and happy and seemed to be enjoying her job. Very efficient and consistent with our drinks! Fine dining, everyone was so polite, helpful. No problems with communications.

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1Thank Dale F
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Dale F, We are grateful for your positive review published on Trip Advisor and we would like to thank you for booking your vacation with Valentin Imperial Maya. We are very happy to know that the efforts and friendliness of our staff made a significant difference to your holiday enjoyment and your comments will be displayed within the hotel...

Edmonton, Canada
Reviewed 25 April 2014

My boyfriend and I were in Valentin for 7 days back in August last year and it was by far the best vacation we've ever had! The resort is beautiful and their staff were very nice. I forgot what building we were in but our room isn't the most expensive one (didnt get the privilege) but it was very spacious,...

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2Thank Marie A
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Marie A, It is a pleasure to receive your positive feedback regarding your vacation in the Mayan Riviera last August. We appreciate your review since for us our customers’ satisfaction is our priority. Thank you for recommending Valentin Imperial Maya. Please do not forget that we will be pleased to welcome you back at any time. Kind regards,

Reviewed 24 April 2014 via mobile

Do we relax on the white sandy beach. .. float around the super large and magnification pool and meet people. .. Do we get a fruity drink or gin and tonic... Eat sushi or Italian??? So many fabulous choices that we couldn't even handle it! This was our first time to the valentin and we will definitely return. We were...

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6Thank Shondelle S
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Shondelle S, Thank you for your wonderful review of your recent experiences at the Valentin Imperial Maya. Your kind’s words mean more than you know and your feedback has been displayed in the hotel for all our staff to see;with special mention to Carla, Sergio and Abel. Thank you once again and we look forward in welcoming you back...

Reviewed 24 April 2014

Had a fabulous vacation at the Valentin Imperial Maya! Would go back in a heartbeat!!! The resort is beautifully decorated. The pool area and bars are very accommodating. Loved the drinks-the bartenders made any cocktail and did not skimp on the liquor. Loved the fact that they carried top shelf liquor!

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3Thank Debbie S
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Debbie S, First of all, we would like to express our gratitude for sharing your observations about your recent vacation Valentin Imperial maya. It is a pleasure to know that you enjoyed our services and facilities. We are pleased to know that we will have the opportunity to welcome you back in the near future. Receive our warmest regards,

PA
Reviewed 24 April 2014

Recently returned from 8 days- 7 nights of pure relaxation. At first we were a little disappointed because the room we booked was not available- no king bed only two doubles- but the room location was great. It was steps from the pool and a short walk to the restaurants. We were told we could probably change but we did...

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1Thank yarnluv
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear yarnluv, Thank you for contributing with your comments and feedback on the impressions of your recent stay. We will certainly take all your comments regarding the food at the Ginger Restaurant into consideration and corrective measures have already been taken with our F&B manager. We would be more than happy to welcome you back in our resort. Please feel...

Calgary, Canada
Reviewed 24 April 2014

We just got back from Valentin Imperial and were very impressed with the resort. The lobby is air conditioned, clean and welcoming. We had a regular room, with a king sized bed and terrace in Building 3. The rooms were always cleaned during the day and turned down most evenings while we were out. The mini fridge was restocked daily...

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5Thank Jeff S
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Jeff S, Thank you for such wonderful comments regarding your stay at the Valentin Imperial Maya resort; we are sure this has helped many travelers confirm that the Valentin Imperial Maya Resort is the perfect hotel for their vacation. We also have carefully reviewed the information you mentioned regarding the night shows , we have taken your observations up...

Shelbyville, Indiana
Reviewed 23 April 2014

My wife and I have traveled to Rivera Maya Mexico area 6 tines. This is by far best resort. Food is above average for all inclusive. We met several nice people from Nova Scotia, Buffalo, Kansas, many areas of Canada, Ohio and more. This resort is full of courteous help. Only had one bad concierge named Michael thar works in...

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3Thank John46176
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear John46176, We are pleased to read the positive comments on your recent stay at Valentin Imperial Maya. It is a pleasure to know that you enjoyed our services and facilities. Please be also assured that we have shared your feedback regarding the concierge with our chief concierge in order take immediately actions improving the friendliness of some of our...

Ontario
Reviewed 23 April 2014

My husband and I visited April 12 to 19, stayed in the least expensive room. The room was roomy, with enough storage space. We prefer the beach, and because we paid for privilege class, had our own cabana all week, well worth it just for that, as we went to the gym every morning and were assured of our space...

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Thank LynRose
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear LynRose, Thank you for taking the time to remark on your stay,It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya. We look forward to serving you in the future. Warmest Regards,

New Franken, Wisconsin
Reviewed 23 April 2014

We just got back from out second stay at the valintin and again we were not disappointed. It is a resort that has just the right amount of parting or if you prefer quiet relaxing time you can get both. The rooms and entire resort was clean and well maintained. We taught the food was good while not having to...

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2Thank Jon S
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Jon S, Thank you very much for your gracious comments. We are glad that you liked our restaurants, rooms, food, pools and the amiability of our staff. It is our goal to create memories and beautiful experiences in our guest. We look forward to welcome you back at VIM for your 3rd visit. Please let us know as soon...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: ₹ 18,396 - ₹ 44,047 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,204 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool/garden view is lovely and a short walk to the restaurants.”
revelo100, 21 Apr 2017 | Read review
“We had Building 5. Junior Deluxe Suite. We loved it. I totally loved the bed and pillows!!!”
juliemT7948MK, 21 Apr 2017 | Read review
“If you like to spend time at the pool, the swim-up room is definitely worth it! ”
BoomhaueRN, 19 Apr 2017 | Read review
“Building 4 & 5 are junior suites close to the pool and beach. Very nice.”
69louisel, 19 Apr 2017 | Read review
“Building 8”
896albertj, 18 Apr 2017 | Read review
5 of 5