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Valentin Imperial Maya

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Valentin Imperial Maya
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11,303 Reviews from our TripAdvisor Community

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Showing 10,117: English reviews
Edmonton, Canada
Reviewed 2 May 2014

My wife and I and another couple stayed here for 10 nights from April 20 to 30, 2014 to celebrate my wife's retirement. The resort is wonderfully luxurious. The main buildings are Spanish Colonial in style and spacious. There are many comfy chairs, sofas, and end tables scattered throughout the common areas for rest or quiet conversation. The Silver Suite...

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Helpful?
Thank DonFranW
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Recent VIM guests from Edmonton, Canadá We greatly appreciate your review and the details you have shared for the TA community and for the future VIM guests. The hotel team is committed to providing a friendly and helpful atmosphere and we are pleased that you experienced this commitment. We also have carefully reviewed the information you mentioned above and...

Sheboygan, Wisconsin
Reviewed 2 May 2014

We had received a recommendation of VIM from my sisters who both spent their honeymoon at VIM about 5 years ago. They raved about it and now we know why! The grounds are just beautiful and they are constantly working to keep them maintained. We loved our walk to breakfast/the pool/beach etc, just looking at all the lush landcape and...

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Thank Jessalyn E
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear VIM Guests from Sheboygan, Wisconsin We are grateful for your positive review published on Trip Advisor ,It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Valentin Imperial Maya. Please do not forget that we will be pleased to welcome you...

Zimmerman, Minnesota
Reviewed 1 May 2014

Where to start.....We were there from April 16-23, 2014. I will start with the positives which were PLENTY!! This is an amazing resort, next to none in my opinion. I have been to many all inclusive's however this was my first adults only and I would highly recommend it!! The staff was amazing, our room was amazing, the service was...

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9Thank Stacy m
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Stacy from Zimmerman, Minnesota , We greatly appreciate the time you took to write a such detailed review and we are definitely also grateful for choosing the Valentin Imperial Maya for your 1 st adults only vacations. It is a pleasure to know that you enjoyed most of our services and facilities. We took good note of your observations...

Randolph, Massachusetts
Reviewed 30 April 2014

OK OK, it's a lengthy title so what?! Let me start w/ the positives (of which there are many) the VIM is a big resort but not so big that its unwieldy, the grounds are immaculate, the food is very good in the ala carte restaurants. The pool is awesome (absolutely huge)if you're not an early-riser don't sweat it there...

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2Thank Iluvmexico68
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear VIM Guests from Randolph, Massachusetts Thank you for taking the time to review our Resort , although is pleasant to know that you valued our grounds, pool and à la carte restaurants. We are really sorry due we did not satisfy your expectations with the services you have mentioned , we are always interested in what our guests have...

Reviewed 30 April 2014

What a beautiful resort and the staff is superb. We had a excellent suite with a nice sitting area to relax. We had a swim out, which was a disappointment. We have been to Secrets where the swim outs come up to your room w easy access. This swim out has no entry you just have to climb down into...

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Thank Carl R
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear carl, We really want to thank you for the positive review you have published on Trip Advisor about your recent stay at Valentin Imperial Maya. It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded most of your expectations. Regarding to the swim out rooms, we do regret...

Toronto, Canada
Reviewed 30 April 2014

We have been to several resorts in the Riviera Maya and this is without a doubt one of the best. We had a swim up room, which is the only way to go, it's a much quieter more relaxed area in the resort, although we did not get the room configuration that we had requested, it was a beautifully appointed...

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1Thank FrendyX2
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Fred from Toronto, Canadá We are pleased that you loved it here; your kind comments really motivate us to continue and further improve our services. About the room requested, we always try to please all our guests’ requests, unfortunately rooms are always subject to availability . We are happy that you had a beautiful vacations and more so that...

Acireale, Italy
Reviewed 30 April 2014

We just returned from our second visit to the Valentin imperial in Mexico. My husband and I had a fantastic time. The food was phenomenal. Dinner portions aren't huge, but it is great because you can have a 6 course lavish meal and not walk out feeling overly stuffed! The answer here is always "yes." Order 2 entrees, every appetizer...

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3Thank Libby6423
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Acireale, Italia Cannot thank you enough for adding another great review to our list. We appreciate you took the time to share your experience with the social media community. We are also very happy to hear that you are looking forward to returning to the hotel for your 2nd visit . Please do not hesitate...

Philadelphia, Pennsylvania
Reviewed 30 April 2014

As my husband and I entered till the day we left the food, service, staff, beach and every amenity was superb! The weather wasn't on our side but we still had a great time on the beach everyday! Can't wait to go back!

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1Thank Danadane79
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Danadanre79, Thank you for taking the time to express your impressions regarding your recent in the VIM. We sincerely hope to have the pleasure of welcoming you back to our resort in the near future. Kindest regards.

Charlottetown, Canada
Reviewed 30 April 2014

After 7 vacations south with our 3 small children my wife and I were finally able to take the plunge and take a vacation together. We have been to several 5 star resorts in both the Mayan and in the DR and I have to say that overall this resort tops all that we have visited to date. We stayed...

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9Thank PEIRC
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear PEIRC, Thank you for such wonderful comments regarding your vacation. In the name of all the Valentin Imperial Maya, we want express our gratitude for contribute with this positive review. We thank you once again for commending us on that attribute. Thank you again and we look forward to welcoming you again. Please contact us before coming so we...

Toronto, Ontario, Canada
Reviewed 29 April 2014

I read alot of reviews before selecting Valentin. Most rated the Valentin very highly and you wonder how a few others could rate it so negatively. Those people must be very fussy or have unreasonable expectations, because this place is amazing! The grounds are gorgeous and very well maintained. There is far more vegetation than you would find in most...

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6Thank bananasexy
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear bananasexy, Thank you for coming to the Valentin Imperial Maya. We fell so happy to read that you have enjoyed yourselves.The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. Your recommendation of our property is also encouraging our Management and staff who ensure that your vacation...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: ₹ 18,848 - ₹ 42,670 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golden suites are great. Building 6 is a perfect location. Close to pool, beach, restaurants.”
 of 5 bubbles MikeM_GBWI, 26 Mar 2017 | Read review
“G0...now!!!”
 of 5 bubbles djeunette, 26 Mar 2017 | Read review
“Swim up! Building 6, 7 or 8.”
 of 5 bubbles CL_jay2014, 26 Mar 2017 | Read review
“Building 4 and 5 are very close to the pool and beach.”
 of 5 bubbles sharoncO984WG, 25 Mar 2017 | Read review
“Building # 3”
 of 5 bubbles T834OCjamesm, 25 Mar 2017 | Read review
5 of 5