Valentin Imperial Riviera Maya
Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
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$749
Free cancellation until 18/02/23
$740
Free cancellation until 18/02/23
$750
$529
Free cancellation until 14/02/23
Hotels.com$740
Booking.com$749
Hurb$750
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
Location
Cleanliness
Service
Value
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.
Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.
Escape into a world where your every wish is our command. Come indulge yourself....You deserve it!
Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Car hire
Valet parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Sofa bed
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
Hotel links
Location
42Car recommended
Grade: 42 out of 100
31Restaurantswithin 10 km
9Attractionswithin 10 km
Contact
Carretera Federal 307, Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
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17377Reviews4014Q+A100Room tips
Reviews
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Bryan S wrote a review Yesterday
We had an amazing time food was great, staff was very accommodating. We worked with Dora and let me tell you she was amazing. Dora helped us many times always positive and friendly service with a smile. Dora is the main reason we will be returning. Always felt very safe on property the pools are amazing and the grounds crew needs a raise this facility is very clean. Thank you to all the staff you guys are awesome
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
My husband and I recently returned from Valentin Imperial Riviera Maya and we had an amazing time! We loved the food and activities the most. There is so much to do at the resort, no matter what kind of trip you are looking for. I also received a massage while there and would highly recommend booking a service from the spa. The room was perfect also, and I am picky usually. If you are considering this resort... BOOK IT!
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
9 Helpful votes
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 8 Aug 2022
Dear Valenthusiast, Thank you kindly for your comments, rating and recommendations for other future visitors We are happy to know you enjoed your stay and we hope to welcoming you back soon again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 4th time at the Valentin. Sadly, it will be our last. There are good things that remain including most staff, the main pool, the inside buffet, the rooms (we always stay in Junior King Suite) and the grounds but some things have changed in the past few years that left us less than pleased. There is no more outside buffet by the beach. So when you are at the pool, you can have lunch from a food truck or you need to change clothes and go into the inside buffet. The food truck food is very tasty and the beach restaurant is as well but we miss the beach buffet. There are no more printed menus. Everything is now on your phones. If you don’t have a Smart phone, I don’t know what you do! Trying to scroll your phone to choose menu options and share with people who don’t have a Smart phone in your party is a real hassle. I understand it is a Covid precaution but wiping menus is an option also no? While live music at the restaurants is lovely, it is often so loud, you can’t talk to anyone at your table. There is definitely less staff and we noticed a lot more garbage left around the pool in the mornings. The women’s side of the pool bathroom gets disgusting by afternoon and is no longer cleaned. My husband said the men’s side is just as bad. In the inside AC buffet room, Some wait staff were just rude or plain inattentive. We sat for 20 minutes at a breakfast table with no silverware, unable to go to the buffet while staff set up new tables around us ignoring us. It was very hard to get someone‘s attention for something as simple as a spoon for coffee and forget a 2nd cup of decaf. We always leave tips btw. At one restaurant, a cockroach sat perched above us on a curtain the entire meal and in another meal, my friend found two pieces of medium-sized thread in 2 separate ravioli. We showed it to the manager who was deeply sorry and had us come back for a special meal. It was a lovely gesture but the entire meal was chosen for us and just brought out. I couldn’t eat some of it due to allergies. I will say that the addition of the daily pool game at 4 was great. Jessica, Lorenzo and Emielliano were extremely friendly and fun. Maid staff and pool bar staff were wonderful. I’ve met good friends over the years so thank you for that but we are moving on. …
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
With Celiac Disease, I need gluten free meal options. DONE! We enjoyed our 2-week stay in December, 2019 and will be returning for 2 weeks in February, 2023. A very expensive travel option, but so are comparable resorts.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear guest, We feel very grateful for your kind review and comments about how great your recent stay was and knowing we will see you soon again! Looking forward to have you back here, at your home away from home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort truly has it all -- excellent food, beautiful architecture and surroundings, well appointed suites, tons of activities, nightly shows and a live band every night, fantastic beach with good surf and powder sand. The people there make the difference. Thanks to the following standouts for their "above and beyond" approach: Luis and Diaritza at La Marche for breakfast, Nancy and Augustin at Mar for lunch, Jesus our waiter at L'alsace for dinner and a special thanks to Amalia the manager at L'Olivo who made our meals there special and found us everything we needed. The attention to detail and positive vibes from the staff all around the resort made our stay memorable. We will be back for sure!!
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear guest, Thank you for your kind review and comments by recognizing our amazing staff, we are so happy to know our amazing staff tool care of you and made you feel like at home. We hope to be welcoming you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort is absolutely gorgeous. You are on the ocean yet have lush plants and flowers throughout. The food is excellent. The restaurants are top notch. The workers are truly amazing! Dora is the hostess extraordinaire!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear Guest, Thank you kindly for you valuable rating and comments, we are happy to know you had a great time! We look forward to welcoming you again soon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I shared my favorite resort with a group of friends back in January 2023 celebrating my 50th birthday and everything was perfect!!! The Valentin Rivera Maya has it all! The place has a beautiful Jungle feel, the staff is friendly and always willing to say "good day" and ask "do you need anything?". The food is delicious and plenty of variety (7 different restaurants), actives include exercise, cooking, photography sessions, and spa. I highly recommend the Valentin massage for 80 minutes!!! The amazing beach has cabanas and sun tanning chairs and pool parties has swim up bars and both have plenty of servers, in case you just want to relax. This was my 4th trip and now even my friends are planning their next trip back. See you soon Valentin staff!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear Valenthusiast, We are very happy to know you came with friends and even though some of them were first timers they got to enjoy it and loved it. Thank you for your for celebrating your life with us! we are so proud to read your friends are now Valenthusiasts. We look forward to welcoming you for your 5th visit at your home away from home!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
What an amazing resort! It lacks nothing…my family and I spent a beautiful week doing nothing but enjoying the amazing pool, beautiful grounds, awesome food!! Great entertainment at night. The staff was amazing, friendly and happy to help with anything you needed!! Big shout out to Dora who went above and beyond!! Till next year!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear guest, Thank you for sharing how great your recent stay was and for appreciating our dedicated staff We hope to be welcoming you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abbey S wrote a review 4 Feb
+1
Overall we had a fantastic experience! The only complaint we had was a couple of times we had some food order mix up which I feel like is bound to happen in a big group of 10. Regardless, we left full and happy and the food was fantastic. The portion sizes were perfect and were more of a small plate/ tapas style which I like. The grounds were impeccable and maintained phenomenally, the grounds of the resort are a little bit spread out but it doesn't feel that way because walking everywhere is so beautiful. The staff are also friendly and work so so hard to make everyone's experience special. I would highly recommend this resort to anyone and would definitely go back. Definitely an upgrade from the last all inclusive resort I went to in Mexico. Dora, Emilio and Pepe were just a few of the amazing staff members we met and stood out to us- be sure to meet them, it's worth it!…
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded yesterday
Dear guest, On behalf of the entire team Valentin Imperial Riviera Maya, we want to thank you for your kind review, rest assure that we will take actions to avoid that from happening to you or any other guests by reinforcing our standards and procedures with our staff we truly sorry for the mix up. Looking forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Amazing experience. Great location. The food, accommodations and staff were unsurpassed. The pools and beach provided just what I needed for my Vacation. I felt very welcomed and appreciated during my stay. Shout out to Dora who was simply amazing with helping me learn the language. I am extremely grateful for the time she spent with me. I’m counting down the months until I return.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Take the time to learn the language. You will have a better experience when interacting with the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Isabel Casanova, Other at Valentin Imperial Riviera Maya
Responded 3 days ago
Dear Guest, Thank you kindly for you valuable rating and comments, we are so happy and proud to know our beloved staff exceeded yoru expectations! We look forward to welcoming you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$461 - $749 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin imperial maya hotel playa del carmen, valentin imperial riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya del Secreto
NUMBER OF ROOMS
540
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Claim Your ListingVALENTIN IMPERIAL RIVIERA MAYA (Playa del Secreto) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Valentin Imperial Riviera Maya
Which popular attractions are close to Valentin Imperial Riviera Maya?
Nearby attractions include Aqua Nick (3.4 km), Cirque du Soleil Joyà (1.6 km), and Jungala Aqua Experience (1.1 km).
What are some of the property amenities at Valentin Imperial Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Valentin Imperial Riviera Maya?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Valentin Imperial Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Valentin Imperial Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Valentin Imperial Riviera Maya?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Valentin Imperial Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Valentin Imperial Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Valentin Imperial Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Valentin Imperial Riviera Maya?
The staff speaks multiple languages, including English and Spanish.