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Valentin Imperial Riviera Maya

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Traveller (17091)
Pool & Beach (4175)
Room & Suite (2978)
Overview
Carretera Federal 307 Chetumal Puerto Juarez Km. 311 500, Playa del Secreto, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Beachfront
Pool
Restaurant
Room Service
4.5 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (13,347)
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11,939 results
Traveller rating
8,472
2,401
689
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157
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LanguageEnglish
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8,472
2,401
689
220
157
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All reviews french restaurant emerald suite privilege package don miguel main pool the lazy river pool breakfast and lunch room service silver suites two swim up bars the french onion soup sports bar coors light sushi bar michael jackson show other resorts lobster
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1 - 5 of 11,939 reviews
Reviewed today

Visited Again! Paradise is Valentin. We just can't stop going back. And why? because there is no place better. Just know that if you visit once, you will be planning your second visit before the first one is over! just got back , not enough...More

1  Thank Pam B
Reviewed today

We traveled to VIM in September for the 3rd time. Even though I wrote a review after our last trip I can't resist commenting again how wonderful this resort is. It's been a couple of years since we were here and we won't wait that...More

1  Thank dolphinlover000
Reviewed yesterday

As soon as we arrived we were greeted by Jesus at baggage check and he already knew our names. The service here is unbelievable. Super friendly excellent service. The wait staff was superb, Ivan, Nallely, Alejandro, too many to name. The resort is super clean...More

3  Thank cro722
Response from VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera MayaResponded today

Dear guest, Thank you very much for your review following your visit to Valentin Imperial Riviera Maya we are delighted you had the opportunity to try our service. We will share your comments with the team who will be delighted to know you had a...More

Reviewed 2 days ago via mobile

This was my first time at an all inclusive. Did this place ever raise the bar for future stays at anything similar! The staff never even once missed a single detail. Anything we needed, any questions we had, all the staff went above and beyond...More

2  Thank Chris S
Response from VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera MayaResponded today

Dear guest, Thank you for your review and we are delighted you enjoyed your stay at Valentin Imperial Riviera Maya. I will certainly share your kind feedback with the team who look forward to welcoming you back again very soon. With kind regards,

Reviewed 2 days ago via mobile

Visited the VIM for our 4th time from 3-12 Oct 18. We had a fantastic time as usual. Food and drinks were outstanding, we had dinner at the French Restaurant 3 times. Service as usual was excellent especially Gilberto Rojas and Jorge at Mar Tierra...More

3  Thank Michael J
Response from VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera MayaResponded today

Dear repeat guest, Thank you very much for your review following your 04th stay at Valentin Imperial Riviera Maya. It was a pleasure to welcome you back to our hotel and we are delighted you had an enjoyable stay. We will be sure to share...More

View more reviews
About
Description
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. More Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Bar/Lounge
Spa
Adult pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Meeting Rooms
Multilingual Staff
Outdoor pool
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Room types
Suites
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Room types
Suites
Number of rooms
540
Price range
US$ 236 - US$ 778 (Based on Average Rates for a Standard Room)
Also Known As
Valentin Imperial Maya Hotel Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Room types
Suites
Number of rooms
540
Price range
US$ 236 - US$ 778 (Based on Average Rates for a Standard Room)
Also Known As
Valentin Imperial Maya Hotel Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Photos
Traveller (17,091)
Pool & Beach (4,175)
Room & Suite (2,978)
Dining (1,617)
Family and Play Areas (64)
Business Centre & Event Rooms (41)
Nearby
Nearby HotelsSee all nearby hotels
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Nearby RestaurantsSee all 5 nearby restaurants
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Nearby AttractionsSee all 3 nearby attractions
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Questions & Answers
Ask a question
Cosmopolitan427836
19 October 2018|
Answer
Response from Darlene66 | Reviewed this property |
I tip the morning maid and turn down maid every day. If you wait until the last day it could be her day off. I put a small tip in the mini fridge. We tip at the breakfast and lunch buffet except once when we had to ask the... More
0
Votes
Cosmopolitan427836
19 October 2018|
Answer
Response from Darlene66 | Reviewed this property |
Let's start with the illness part. I have been to the Valentin 10 times and have never been ill but I certainly can't say that no one there has ever experienced a bout of diarrhea. I do think they keep everything clean and I... More
0
Votes
jeffinwhitby
15 October 2018|
AnswerShow all 3 answers
Response from pstmstr | Reviewed this property |
So much depends on the time you are visiting and what you are trying to upgrade from. Dlx to a swimup is 4 categories, golden superior to a swimup is one, for example. Our friends traveled with us on our last visit... More
2
Votes
Room Tips
"Rooms with a view of Golden Pool have a quieter side."
848pamb
yesterday
Read review
"The Golden suite rooms are wonderful. We really enjoyed the swim up rooms."
dolphinlover000
yesterday
Read review
"Ocean view room is incredible"
cro722
2 days ago
Read review
"Toilet is very low to the floor. "
stockhappy1
4 days ago
Read review
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