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Valentin Imperial Maya

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11,291 Reviews from our TripAdvisor Community

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Showing 10,108: English reviews
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Madison, Wisconsin
Reviewed yesterday NEW

My husband and I stayed at VIM for the first time with my sister and brother-in-law who had been once previously. They really talked it up and we were not disappointed. This resort is beautiful and feels very private. It has a beautiful beach and the rooms were very nice and clean. The best part is the incredible service. Everyone...

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1Thank artaliaferro
Basingstoke, United Kingdom
Reviewed yesterday NEWvia mobile

My husband and I visited Valentin Imperial for 2 weeks in June 2016 just after our wedding. The resort is large as others have pointed out but we're only 25 so it was very manageable for us to get around and we never felt like we spent too long walking from place to place. The room was lovely, right on...

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1Thank Chicahannah
Lambertville, Michigan
Reviewed yesterday NEW

Visited in early February for a week with 4 friends. Resort is BIG but great. We picked the silver junior suite rooms and we were in bldg. 2. This was close to everything, pool, restaurants, beach. Entertainment team works very hard and really keeps things going. We were there for Super Bowl Sunday and they had a huge party in...

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2Thank Sherry F
Grande Prairie, Canada
Reviewed yesterday NEW

This was the first time visit for my wife and I (March 16- 22, 2017) to both the resort and this area of Mexico and all we can say is it won't be our last!! The Valentin Imperial did not disappoint, from the service to the meals and the outstanding staff everything here was 5 star!! We were only disappointed...

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1Thank Derek T
Las Vegas, Nevada
Reviewed 2 days ago NEW

We were a party of 6 enjoying a small vacation at the Valentin Imperial Maya(All Inclusive Resort). We were brought by taxi thru the beautiful facade of the resort, down a long lush jungle pathway. The taxi was immediately met by the Bell staff who acquired our luggage and transported them to a small hotel vehicle. During which, we were...

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6Thank Susan K
Two Rivers, Wisconsin
Reviewed 2 days ago NEW

This was our third time to VIM, but it was the first time we were able to stay an entire week. Maybe it’s because we had a longer time, maybe it’s the fact we haven’t had a full week’s vacation together in three years, but this was by far our best vacation ever! From check in to check out, everything...

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6Thank packerfan2
Penticton, Canada
Reviewed 3 days ago NEW

We stayed here in February 2016 and then again January 2017 both years for 2 weeks. We had 1 hiccup in our 2016 vacation but we were told that if we returned they would treat us right. They honoured their word and gave us a free upgrade to a swim out suite. This resort if extremely clean and they are...

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1Thank Desue2017
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear repeat guest, Thank you for taking the time to write your feedback regarding your stay at the Valentin Imperial Maya. We are pleased to read your positive comments, it is a pleasure to know that you enjoyed our services and facilities.Your opinion is valuable and it helps us to improve our services. Hope to see you soon again in...

Cambridge, Canada
Reviewed 4 days ago NEW

The Valentin Imperial Maya has been a first all-inclusive experience for my husband and me and I'm afraid no other resort will be able to compare. The attention to detail and the service provided are unparalleled. The entertainment staff, Amelia, Angel, Brian, Dora and Pedro, were enthusiastic, kind, and seemed to be genuinely enjoying themselves at all times. The food...

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1Thank KristaLayne
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you very much for your gracious review published on Trip Advisor. It is a pleasure to know that you enjoyed our French food and most of our services and facilities. Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya. Wishing you all the best,

Reviewed 4 days ago NEWvia mobile

We loved our stay earlier this month. All the staff we had contact with were amazing! Just to name a few: The concierge recalled our off resort excursion and followed up with us when greeting us in the hall a day later! The bellmen recommend an great authentic off resort restaurants for our shopping day and the GO TEAM kept...

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2Thank Traci R
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear recent guest, Thank you for sharing your lovely comments about your recent visit.It is wonderful to read that you enjoyed your return visit at the Valentin. Your positive comments regarding the staff are equally most appreciated. We are thrilled that they were all friendly and that they provided assistance. They like to ensure that our guests have everything they...

Baltimore, Maryland
Reviewed 4 days ago NEWvia mobile

Young Couple! We stayed 3/12/17-3/18/17. A beautiful resort! Beautiful room! We stayed in the silver junior suite! It was perfect for us! Wish we would've a pool view or a beach view! Didn't have much of a view, but we didn't let that take away the aspect of how beautiful the room is, we would probably upgrade on our next...

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3Thank ChadWinston
VALENTIN C, Customer Care Manager at Valentin Imperial Maya, responded to this review

Dear guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us. Best wishes for you, we look forward to welcoming you back to our facility very soon. Best regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: ₹ 18,921 - ₹ 40,919 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
2,118 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick bldg. 1 or 2 to avoid a lot of walking, but I'm sure all the rooms are great!”
 of 5 bubbles sherryf58, 24 Mar 2017 | Read review
“Building 1 & 2 are great locations - near pool - not near music (Silver Junior Suite).”
 of 5 bubbles L4618JDsusank, 23 Mar 2017 | Read review
“We love the Silver suites...great location and guaranteed king bed”
 of 5 bubbles packerfan2, 23 Mar 2017 | Read review
“We loved the 1st floor of the swim out suite as you get the privacy of your own yard space as well as great pool side service”
 of 5 bubbles Desue2017, 22 Mar 2017 | Read review
“We stayed in Building 2, LOVED it, close to pool & night life, but never heard any of it from room & not a long walk to beach/food!”
 of 5 bubbles tracyn756, 21 Mar 2017 | Read review
5 of 5