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Movenpick Nabatean Castle Hotel

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151 Reviews from our TripAdvisor Community

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There are newer reviews for Movenpick Nabatean Castle Hotel
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Showing 86: English reviews
Telford, United Kingdom
Reviewed 20 June 2014

I came to Petra in July 2013 to see the wondrous and mystically beautiful Rose Red City of Petra. And decided to stay at the Moevenpick Nabatean Castle Hotel. After my flight to Jordan and then a long journey from Amman to Petra by Taxi I was understandably exhausted. It thus came as a pleasant surprise that when I reached...

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Helpful?
1Thank J C
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your comments on tripadvisor. I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated,...

Bengaluru, India
Reviewed 16 June 2014

The hotel was good, but could use some improvements in the sense that, the bathrooms and the furnishings can be renewed. The service was good, but the general feel need to be pepped up. The staff are friendly and helpful and this really tops all else.

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2Thank Deeceego
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your kind feedback on Tripadvisor. We are delighted to know that you have enjoyed your stay with us. Moreover, we have taken careful note of your comments and as they are invaluable source to review our performance, I have them with the departments concerned for future improvements in these...

newton ma
Reviewed 1 June 2014

It seems that no Moevenpick hotels in Jordan have even average service - see review on Moevenpick Dead Sea. We had buffet breakfasts every morning. The wait staff were not trained to provide reasonable service. One had to wait awhile after being seated to get a cup of coffee. We often went twice to the buffet. When we returned, we...

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3Thank nutlie
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the...

Salt Lake City, Utah
Reviewed 23 May 2014 via mobile

Hotel looks nice from the outside. The paint is peeling on the inside. WiFi is horrible. It does not work even standing next to the router. The dinner was good. The breakfast was poor. The eggs were not real. I do not recommend the hotel.

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4Thank skiibum2
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the...

Mendoza
Reviewed 27 April 2014

This hotel should not have MOVENPICK in it's name, as it makes you misunderstand the level expected. It is a 3 star hotel, a long way from a 5 star one it makes itself out to be. Poor service, shabby bathrooms, cold swimming pool (only one shower working in the changing rooms out of 3 !!) Carpets dirty, food very...

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5Thank charlotte v
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As they are an invaluable source to review our performance and achieve excellent service to our valued guests, I have...

Voula, Greece
Reviewed 25 April 2014

Althoght this hotel is a 5 star one, in practice I can only critisized as a 3 star one. This is because the rooms are small, old furbished, far away from Petra and the omonimus village, the air condition was difficult to be adjusted and the most important was the very poor food quality. The breakfast was totally unacceptable, served...

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Helpful?
2Thank vagpol56
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such...

Salmiyah, Kuwait
Reviewed 19 April 2014

This hotel was booked for us as part of a tour. Rooms and hotel lobby are starting to look jaded as is the rest of the hotel. Dinner was a disaster. Advertised in the hotel information book as "a sumptuous international buffet or a choice of a la carte". Buffet a choice of 3 dishes plus vegetables, rice or potato....

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Helpful?
1Thank Martin J
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I have discussed them with...

Winnipeg, Canada
Reviewed 12 April 2014

This was a stop on our guided tour of Jordan with Globus tours. Amazing view of the mountains. Free wifi only in the lobby Slow. But possible. This is an character kind of hotel. Service related to tour groups a bit of a mess up. Four plus groups at the same they ran out of food by 8 pm The...

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Helpful?
2Thank Riorouge
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I...

Wimborne, United Kingdom
Reviewed 10 April 2014

Looks a very good hotel, at first sight. But furniture in hallways had a thin coat of dust, the indoor swimming pool was at 16 degrees Celsius so for me far too cold (no wonder no one else was in the pool area). The second day of our stay all the room keys for the group I was with had...

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3Thank John H
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. I have taken note of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, i have shared them with the...

Plymouth, United Kingdom
Reviewed 25 March 2014

Not the place to stay if you want to stroll into town as it is miles out of Petra upwards! We found the hotel very nice with a comfortable room with a stunning view. The breakfast was the best we had whilst in Jordan with foods to suit all tastes not just local. Disagree with a lot of the negative...

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Helpful?
1Thank Maggie T
TWAISSI, General Manager at Movenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your kind feedback on tripadvisor. We are delighted to know that you have enjoyed your stay with us and the services and facilities provided exceeded your expectation. We hope to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Movenpick Nabatean Castle Hotel is a 10 minute drive from the entrance to the historic site of Petra, situated in a breathtaking secluded position on a hillside at an altitude of 1,400 metres. ... more   less 

Additional Information about Movenpick Nabatean Castle Hotel

Address: Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
Region: Jordan > Ma'in Governorate > Petra - Wadi Musa
Hotel Class:5 star — Movenpick Nabatean Castle Hotel 5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com and Agoda so you can book your Movenpick Nabatean Castle Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
mövenpick Petra Wadi Musa
Moevenpick Nabatean Castle Resort
Movenpick Nabatean Castle Hotel Jordan/Petra - Wadi Musa
Hotel Style:
#7 Luxury Hotel in Petra - Wadi Musa
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Questions & Answers

Questions? Get answers from Movenpick Nabatean Castle Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with a view on the valley”
 of 5 bubbles Rotopal, 11 Dec 2016 | Read review
“Opt for a room overlooking the valley.”
 of 5 bubbles Pahari, 28 Jun 2014 | Read review
“If any a view on the desert mountains”
 of 5 bubbles charlottev894, 27 Apr 2014 | Read review
“Ask for rooms on upper floors. At least to have some outside view.”
 of 5 bubbles vagpol56, 25 Apr 2014 | Read review
“Ask for an upgrade to a suite.”
 of 5 bubbles 200martinj, 18 Apr 2014 | Read review
5 of 5