The only positive comment I can really make about this place is that the two front desk ladies that I encountered were very friendly and accomodating. The rooms (I was given a second room after I complained about the first one) were disgusting, however! List of disgusting things: extremely musty/moldy smell in the room, some mysterious crusty stuff (possibly some sort of fungus?) all over the front and side of the fridge, dirty toilet, sticky bathroom floor with gross corners and gross edge around the toilet, MOLD growing in multiple places including on the INSIDE of a photo frame because of the wet/gooey/moldy spot on the wall it was hanging on, carpet which appeared not to have been vacuumed in weeks, metal items in the room were rusty, bathroom door hinges were so rusty and broken that the door was hanging crooked so the door would not close (and this was in the "GOOD" room), some undetermined disgusting smell in the elevator (probably due to whatever had been spilled in there and never cleaned up), and greasy smeared elevator panels. My friend's room had dirty smears all along one of the walls, a dirty bathroom floor just like my room, a plastic bag over the smoke alarm, and he discovered eight dryer sheets shoved in his a/c unit which explained the weird and overpowering flowery smell in his room. This was by far one of the worst hotel experiences that I and my friend have ever had!…
We booked here because we really like staying at the Best Western hotels. The check in staff was really sweet and professional. Our queen room was spacious and comfortable. Breakfast the next morning was one of the Absolute Best we've had in over a year at a hotel. Fresh, hot waffles, bacon, gravy and biscuits along with scrambled eggs and omelets. Fresh fruit, yogurt etc. They followed covid guidelines with mask and gloves and seating. The lobby was nice, airy and clean. Overall an A+ for comfort, friendliness and looks. Thank you showing how other hotels should be!!
I have been staying at BW for the last 2 years and I can say the rooms are excellent and the staff is very polite the breakfast was hot and delicious very quiet I did my morning workout with no interruptions 💯💯
My room was on the first floor and I had guests. Bugs flying around, bugs in the drawers going through my stuff, a hairy wolf spider living in my couch. The ice machine needs it filter changed. I had to rinse the ice every time since there were things on the ice. Isn't too hard to see dark spots on ice. The laundry area was great! Heavily used and in good order. The front counter had quarters so even better!! I doubt I'll be back any time soon. They need to address the bugs and nasty ice. Don't believe me just fill a cup up and just look through the ice. It's like lint on ice hard to miss.
Overall nice accommodations for the price, but bed was a bit uncomfortable. Mattress definitely needs to be replaced and the sheets felt cheap and scratchy. The breakfast was top notch; a lot of selection and everything was fresh and hot.
The pool was disgusting, The bathroom door in the room would not close. The bathroom is dirty. We came there to swim and we had to check out because the pool was so gross. The breakfast was awful and the tables were never wiped off after people got up.
Friendly and helpful staff. The furniture in the room felt a little dated though and there was obvious rust stain and mildew from a/c unit and appliances and curtains. Even though the room seemed visually clean the it felt dirty. The shower head had like scale on it. Also, the spa tub maintenance access panel had rust stains, the lamps had rust on, and the curtain had mildew or rust stains on the next to the air conditioner.
This BW is across from the casino, friendly staff, clean rooms and very quiet stay. The AC unit worked great, super chill! I would recommend for short or long stays. The bed was comfortable enough, not the best, but not the worst either.
The cleanliness of the room was horrible. The room smelled like urine, there was mold in the refrigerator and the tv did not work. Although the clerk did her best to try to accommodate us, there was no other room available
Latay at front desk was the perfect combination of friendly & efficient. Automatic sliding doors open into lobby area. My room was clean & comfortable w/fridge, micro, in-room coffee. Free wifi w/ample signal strength. Slept well on very comfortable w/triple sheets & lots of fat, fluffy pillows. Decent water pressure, generous supply of bright white towels in good condition, plenty of counter space. Great room at a great price & I wouldn't hesitate to stay here again :-)