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Breakfast was pretty much empty too early. No biscuit and gravy was on the menu. No kid friendly breakfast options either. My husband was disappointed and the room was much more than we expected when we arrived.More
Thank Rebecca C
Response from Linda S, General Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines MallResponded 6 March 2017
As I have no date as to when you stayed I cannot verify the rate option you booked so cannot comment on the price you paid for the room. Our breakfast does have "kid" friendly foods, ie fresh made pancakes, cold/hot cereals, toast, muffins, juices...More
Check in was pleasant (at least). Room was decent-No issues. Then things started to go bad. The business office only offered one PC, and that PC was running a bootleg copy of windows. Even more, the MS Office suite was never set up correctly.After completing...More
Response from Linda S, General Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines MallResponded 15 February 2017
I do not know why you thought the copy was "bootlegged"; was installed by local computer firm. As in all Cities, there are areas that are crime infested, where this hotel is located is not the area of our City that deserves that title. We...More
I had to go to the pine bluff area for my mothers funeral on Christmas Day. I called ahead and booked a suite. I told them we had two small dogs as it was Christmas and we couldn't board them, they have a small dog...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines MallResponded 13 January 2017
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you....More
Usually very impressed with Holiday Inn Express, but this one is lacking. Room was dusty and floor was not vacuumed. Could see spots on surface of sink area showing that it was not cleaned properly. I wouldn't blame it on the hotel, being that it...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines MallResponded 23 November 2016
Thank you for taking the time to write a review about your stay with us. I am glad to know that the WIFI service worked well during your business travel to our hotel. On the other hand, I would like to apologize for...More
It seems you are punished for having status with IHG and making reservations I made my reservation around 10am. My coworker did not make one and just walked inn.
My coworker and I showed up around 3:00PM to check in i was put on the...More
Thank Richard D
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines MallResponded 22 October 2016
Dear Richard D,
Thank you for your recent stay and for taking the time to write a review. I sincerely apologize that you did not get your preferred room location. Let us assure you that we want nothing more than to ensure your satisfaction from...More
US$ 95 - US$ 125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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