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Good - comfy bed, good water pressure in the shower, good breakfast, some of the front desk staff are nice including the gm
Bad - This hotel is older and run down! My room was “renovated” on the first floor. The carpet was dirty, I...More
Very clean and very accommodating . Everyone was so willing to help and we had very great and fast service. I would love to bring my family with the next time. Will be looking forward to coming back. The breakfast was also better than my...More
Response from HoliInnExp, General Manager at Holiday Inn Express Hotel & Suites Pine BluffResponded 6 August 2017
Thank you so much!
We love doing this job.
We look forward to seeing you again soon!
Passing through to hot springs and stopped for the night
Great staff, very friendly checking and quick. Other staff member stepped in when I walked in and the first staff was already helping another guest
clean room, soft bed, good breakfast. Frig and microwave in...More
We are platinum members and stay at holiday inn express almost exclusively but this hotel was not up to the standard. We were unable to take our luggage up the elevator as the doors wouldn't close properly. No problem, we didn't mind taking the stairs....More
Thank Don B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine BluffResponded 5 weeks ago
Hi Don B,
Thank you for your patronage as an IHG Rewards Club Platinum member and for posting a candid feedback from your recent stay with us. I was concerned to see the issues you had with our elevators, TV stand, air conditioning, and the...More
Shocked to arrive and no one at desk, clerk was outside smoking- came inside and said had to wait until exactly 3 pm to check in- OK. Came back at 3, lobby smelled like smoke stack. Checked in- assigned 3rd floor room- condition was not...More
Thank McKie G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine BluffResponded 13 February 2018
Hello McKie G,
Thank you for taking time to leave us a candid review about Holiday Inn Express Pine Bluff, AR. I recognize your stay was not 100% satisfactory. IHG values your experience with our hotels. I have sent you a private message so we...More