A vacation with the company… it was a relaxing vacation where I enjoyed, spend time with friends and had some fun. I’ve meet Lewis, he was great !! Good staff, good restaurants and everybody was friendly. I recommend the hotel!! The only thing was.. we paid for an upgraded room for $2800 and didn’t feel as though we got any amenities more than the group we were with, unhappy with paying the extra money but Lewis made it special.
My wife and I are Club Meliá Members and we regularly visit Bavaro Beach in Punta Cana. As usual, our recent visit to this property was wonderful. Not only do we enjoy the Caribbean sun, white sandy beaches and aqua blue ocean water but the service provided was phenomenal. While the property has many al la carte restaurants to choose from we also enjoy eating at the Gabi Club buffet for breakfast, lunch and dinner. The staff members at the Gabi Club made us feel like home and provided excellent service. In particular Santo, Fausto Cabrera, Domingo Perdomo were a pleasure to see and speak to in a daily basis. The bartender at the Gabi Club Luis Diaz is also very helpful and a pleasure to interact with. Also the staff at the Hydro Grill, Frankie, Alba, and Franklin Bautista were pleasant and provided excellent service along with delicious food. The Bell Boys, especially Francisco Williams, were also very helpful with our luggage as well as coordinating our daily trips from the hotel to the beach. My wife & I also had massages on the beach with Gladys Dominguez who also provided excellent service and a relaxing experience. Do not hesitate to visit this amazing resort.…
Beautiful resort. Great staff, restaurants had an amazing varieties to choose from. We enjoyed the perks that come with being a member. Expedited check in service , to personal concierge services. Our concierge Manuel above and beyond to ensure we had everything we needed. He definitely made our trip that much more special .
This resort is an amazing experience! This was our 2nd trip to Palma Real and we are planning another later this year! The resort is beautiful but it is the staff that made our vacation amazing. Cris, our concierge, was phenomenal. He made reservations, sent event calendars and checked with us throughout our stay. He even remembered our 10th anniversary date and had a cake sent to our table. Maxsimo, our bartender, made several drink suggestions and came to our poolside patio to keep them coming! 11 out of 10 experience. We hope to see them next time!
The Paradisus Palma Real Golf & Spa felt like a piece of heaven on earth! The cool breeze from the Atlantic Ocean gave a special touch to the atmosphere in the mornings and evening. Our suite was beautiful, clean, and spacious with a luxurious feel. The mini-bar and snacks were always stocked. Our awesome concierge, Cris was extremely attentive and readily available to assist with anything we needed. He was always there to answer questions not matter of the time and ask what else he can do to make our stay comfortable. He went above Abe’s beyond to give us a great customer experience. Each of the staff had a welcoming smile and warmth feeling. They made our experience much more memorable. The resort came alive in the night with live music and entertainment. Really didn’t wanted to leave but there’s always a next time!…
Beautiful resort with fantastic service, we had a wonderful stay! Our concierge Francisco was wonderful, he was always available to help with any requests we had. He made sure our time at the resort was fabulous! The only negative has to do with the sales department who did try to move us to a different resort when we arrived as they did to many others. We booked through a travel agent who called to reconfirm we were on property at the Palma Real but when we arrived they informed us we were in the Gardens resort. Fortunately the front desk manager worked with us and after several hours was able to accommodate us at the Palma Real.
Reserved 2 bed room suite, got 2 room adjoining rooms in alternate facilty, the Gardens. Room reserved for pool side, got placed on back side of facility. Except for pool, small, and buffet and bars that's all folks. In order to enjoy sut down dinner, had to take golf shuttle Real or Falcon facilities. Large pool, paddle boarding, and other had to take shuttle to Real. To go to beach had to take shuttle to Real. Took 48 hrs and 2 rooms before final room and keys to come and go as we pleased. Don't go there! On could add more, butt.
Fabulous resort and fabulous service! Felix was our favorite concierge- always kind, smiling, and happy to lend a hand. Would go back! The pools and drinks were perfectly chilly for the warm weather and the service was exceptional.
Beautiful place, high quality restaurants and buffet, perfect service, nice staff with a very special thanks to Harry and Francisco who were exceptional throughout our stay, outstanding service performance. Can’t wait to come back in this unique resort!
Overall, my friends and I had a great time. I e-mailed the resort prior to our arrival to assign our rooms close together and they acknowledged my request and even upgraded one of my friends to do so. Our concierge, Diana, was very friendly and helpful. There were a couple of downsides - we stopped in one of the restaurants and made a reservation for that night. However, when we arrived, they told us our reservation was for a different time then told us we had to wait for an hour (and there were several tables available). When we clarified the reservation time and told them we weren't going to wait, they got us a table after about 15 mins and shots at the end of our meal. But we didn't appreciate the unnecessary game they tried to play. The next couple of nights I asked my concierge to make dinner reservations for us, and that went much smoother. The other downside was the beach. Although the beach was gorgeous and we loved the bali beds, lounge chairs, umbrellas, and bars, the locals were constantly circling everyone to buy their products and some of them were a bit aggressive in the front of the beach - so much so that we had to move further away from them. This is out of the resort's control, but it made us feel a bit insecure. We didn't do any excursions, but the resort was more than willing to help us set them up. The pools were beautiful and we appreciated the adults only areas. The amenities were great and the nightlife was a lot of fun. The food was good, nothing spectacular but good overall. I'd definitely recommend this resort.…
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